Rusnak BMW

First Visit At the scheduled time of my appointment, the service rep that I was assigned to was still with another customer. Instead of making me wait, another s At the scheduled time of my appointment, the service rep that I was assigned to was still with another customer. Instead of making me wait, another service rep jumped in to start the process and apologized for the delay. My morning "scheduled maintenance" was completed by early afternoon. More

Brake problems on CBC Brake fluid light stayed on even if we added fluid. So Mike was able to explain that the filter and the fluids needed to be replaced. Prompt and effic Brake fluid light stayed on even if we added fluid. So Mike was able to explain that the filter and the fluids needed to be replaced. Prompt and efficient. More

Scheduled maintenance -Service Service advisor Tara Roberts gave me more than I expected info when discussing the needed service. She even took the time to show me In I-drive how to Service advisor Tara Roberts gave me more than I expected info when discussing the needed service. She even took the time to show me In I-drive how to access vehicle status of my car.She definitely provided customer satisfaction beyond my expectation! More

Consistently Exceptional Service Experiences This dealership has won my business for the past 10 years. The moment I drive up, the service staff is there to greet me and help with minor or major This dealership has won my business for the past 10 years. The moment I drive up, the service staff is there to greet me and help with minor or major work that needs to be done on my car. More

simple oil change but flawless Love coming here especially in comparison to my local BMW dealership. When advisor saw I was on time and waiting for her she tactfully and quickly got Love coming here especially in comparison to my local BMW dealership. When advisor saw I was on time and waiting for her she tactfully and quickly got rid of a customer who was very early and was just talking and then explained that to me. Service was fast. Booking was easy and quick. Shuttle service solid. Pay by phone great. More

Overall dealership Fast friendly and easy service . Roger was easy to work with.. highly recommended sales and service department. I will definitely return for my nex Fast friendly and easy service . Roger was easy to work with.. highly recommended sales and service department. I will definitely return for my next service and my next purchase More

Art is the only service manager I will ever request I called at the time I was supposed to be there to say I would be 90 minutes late for an all day appointment. They told me it was no problem. When I a I called at the time I was supposed to be there to say I would be 90 minutes late for an all day appointment. They told me it was no problem. When I arrived, Art checked me in, answered some questions about my car and pointed out that mice had been in the engine compartment. After some recommendations, I told him I have another appointment in 90 minutes and would need the reserved loaner car. He did some checking and said he would have my car ready. They were right on time, my car had even been washed (it was filthy) and I didn’t have to wait for paperwork. Effortless!! More

Excellent Service & Advisor My experience was excellent from start to finish my Advisor was great & I was able to get a loaner car since the car was having warranty work done and My experience was excellent from start to finish my Advisor was great & I was able to get a loaner car since the car was having warranty work done and everything was completed on time !! More

Service was great from beginning to end he was very thorough and I felt no pressure from him to add any more services and I felt him to be very genuine thank was great from beginning to end he was very thorough and I felt no pressure from him to add any more services and I felt him to be very genuine thank you More

Great buying experience Scott was so positive throughout the whole buying decision process, he understood what our needs were and figured out how to help us make a great choi Scott was so positive throughout the whole buying decision process, he understood what our needs were and figured out how to help us make a great choice in a 5 series car More