
Rusnak BMW
Thousand Oaks, CA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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My new X5 experience Excellent sales experience in acquiring my new X5! Talked to other dealers in the area, none compare!! Not pushy, very knowledgeable sales team. He Excellent sales experience in acquiring my new X5! Talked to other dealers in the area, none compare!! Not pushy, very knowledgeable sales team. Help me find the right car for me. More
Service Great experience with Art, as always. Really appreciate his support. He also went out of his way to get me a loaner when there may not have been one Great experience with Art, as always. Really appreciate his support. He also went out of his way to get me a loaner when there may not have been one available. More
professional, efficient customer service On arrival I was greeted and escorted to Zach's desk while he was being paged. Art was working at his desk and when he finished and Zach hadn't return On arrival I was greeted and escorted to Zach's desk while he was being paged. Art was working at his desk and when he finished and Zach hadn't return yet, Art asked for my key fob and started my service process. When does this happen any more? My experience these days is if you're seated at someone else's desk no one will offer to help you. You sit and wait ...True customer service. More
'16 BMW X4 iDrive35i The Rusnak BMW of T.O. provided very good service; Mike Powell, my service advisor, was very professional. He kept me informed of the status of my veh The Rusnak BMW of T.O. provided very good service; Mike Powell, my service advisor, was very professional. He kept me informed of the status of my vehicle. More
Excellent and always amazing experience with Tara Roberts Tara is professional and super amazing to work with... she’s smart and efficient and always takes great care of me Lucky to have her as my service ad Tara is professional and super amazing to work with... she’s smart and efficient and always takes great care of me Lucky to have her as my service advisor More
Service Hello, Renee was very helpful with getting me setup with my vehicle and the timeliness was very helpful strongly recommend the dealership service m Hello, Renee was very helpful with getting me setup with my vehicle and the timeliness was very helpful strongly recommend the dealership service motto. I will definitely be back. More
2019 540i Rusnak is a very professional and customer centric organization. The new car acquisition process is streamlined, direct , and fair. Overall, we Rusnak is a very professional and customer centric organization. The new car acquisition process is streamlined, direct , and fair. Overall, we are quite impressed, and pleased with our decision to get another car from Rusnak. More
Thank you Aletta! Aletta Conabee at Rusnak BMW is an excellent sales representative. She was very transparent and very helpful. She answered all of my questions and g Aletta Conabee at Rusnak BMW is an excellent sales representative. She was very transparent and very helpful. She answered all of my questions and gave me all options. I had no trouble deciding to buy from Rusnak with her service. She is no pressure and all service. I couldn’t ask for a better sales rep. I bought my car and I am totally happy with the process from beginning to end. Thank you Aletta. I love my 430i Gran Coupe! More
Great service Art Simcox has been my service advisor for years. He is always so professional, kind and respectful. Usually dealing with “service” is anything but Art Simcox has been my service advisor for years. He is always so professional, kind and respectful. Usually dealing with “service” is anything but easy, not with Art. My car is always ready when he says it will be, he explains everything, and the experience has always been easy. He is one of the best reasons to service your car at Rusnak. Ivan in the service bay is also very helpful. I wouldn’t take my car anywhere else. More
The best I'm only dealing with this place when I need a car. Was looking for a X3 with specific options and found about 6 across LA & OC. I emailed all the I'm only dealing with this place when I need a car. Was looking for a X3 with specific options and found about 6 across LA & OC. I emailed all the dealerships and over the course of a day got dozens of calls, texts, emails from OTHER places wanting "more info...need to get on the phone...can't give a quote unless I stop by...etc." Then - a respectful and straight forward email from Roger Carroll immediately quoting the best deal he could offer, explaining his ethos "never to annoy" and making sure I had the best buying experience. This initial quote beat everyone in LA by over $1K during the course of the 36 month lease, so I called and told him i'd head up the next afternoon to look at the car. Arrived the next day at 2:30pm to the car already prepped & detailed at the front doors to the dealership. Roger introduced himself and his assistant then took her time explaining the updated features & tech while Roger had my lease turn-in evaluated. Then to Roger's office where he discovered he could save me another $250 due to my insurance company, and then another $900 with multiple security deposits (which is an amazing option). I was escorted to finance to do all the signing - then to the car where Roger personally attached the temp plates. I drove away at 4:15pm. With the 9 or 10 cars I've previously bought/leased there's always been an element of up-sell, annoyance & immeasurable waiting. To me, this operation was based on transparency, efficiency, and respect - clearly designed to attract referrals & repeat customers. I still can't get over it. Well done. More