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Rusnak BMW
Thousand Oaks, CA
897 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 897 reviews
April 23, 2019
'16 BMW X4 iDrive35i The Rusnak BMW of T.O. provided very good service; Mike Powell, my service advisor, was very professional. He kept me informed of the status of my veh The Rusnak BMW of T.O. provided very good service; Mike Powell, my service advisor, was very professional. He kept me informed of the status of my vehicle. More
by TapBmr
Employees Worked With
Michael Powell
April 19, 2019
Excellent and always amazing experience with Tara Roberts Tara is professional and super amazing to work with... she’s smart and efficient and always takes great care of me Lucky to have her as my service ad Tara is professional and super amazing to work with... she’s smart and efficient and always takes great care of me Lucky to have her as my service advisor More
by BmwDriveM5
Employees Worked With
Tara Roberts Service Bmw Thousand Oaks
April 19, 2019
Service Hello, Renee was very helpful with getting me setup with my vehicle and the timeliness was very helpful strongly recommend the dealership service m Hello, Renee was very helpful with getting me setup with my vehicle and the timeliness was very helpful strongly recommend the dealership service motto. I will definitely be back. More
by Tavares23
Employees Worked With
Renee Norris
April 02, 2019
2019 540i Rusnak is a very professional and customer centric organization. The new car acquisition process is streamlined, direct , and fair. Overall, we Rusnak is a very professional and customer centric organization. The new car acquisition process is streamlined, direct , and fair. Overall, we are quite impressed, and pleased with our decision to get another car from Rusnak. More
by BruceW
March 26, 2019
Thank you Aletta! Aletta Conabee at Rusnak BMW is an excellent sales representative. She was very transparent and very helpful. She answered all of my questions and g Aletta Conabee at Rusnak BMW is an excellent sales representative. She was very transparent and very helpful. She answered all of my questions and gave me all options. I had no trouble deciding to buy from Rusnak with her service. She is no pressure and all service. I couldn’t ask for a better sales rep. I bought my car and I am totally happy with the process from beginning to end. Thank you Aletta. I love my 430i Gran Coupe! More
by Jlaw
Employees Worked With
Aletta Conabee
March 22, 2019
Great service Art Simcox has been my service advisor for years. He is always so professional, kind and respectful. Usually dealing with “service” is anything but Art Simcox has been my service advisor for years. He is always so professional, kind and respectful. Usually dealing with “service” is anything but easy, not with Art. My car is always ready when he says it will be, he explains everything, and the experience has always been easy. He is one of the best reasons to service your car at Rusnak. Ivan in the service bay is also very helpful. I wouldn’t take my car anywhere else. More
by Mermaid1
March 16, 2019
The best I'm only dealing with this place when I need a car. Was looking for a X3 with specific options and found about 6 across LA & OC. I emailed all the I'm only dealing with this place when I need a car. Was looking for a X3 with specific options and found about 6 across LA & OC. I emailed all the dealerships and over the course of a day got dozens of calls, texts, emails from OTHER places wanting "more info...need to get on the phone...can't give a quote unless I stop by...etc." Then - a respectful and straight forward email from Roger Carroll immediately quoting the best deal he could offer, explaining his ethos "never to annoy" and making sure I had the best buying experience. This initial quote beat everyone in LA by over $1K during the course of the 36 month lease, so I called and told him i'd head up the next afternoon to look at the car. Arrived the next day at 2:30pm to the car already prepped & detailed at the front doors to the dealership. Roger introduced himself and his assistant then took her time explaining the updated features & tech while Roger had my lease turn-in evaluated. Then to Roger's office where he discovered he could save me another $250 due to my insurance company, and then another $900 with multiple security deposits (which is an amazing option). I was escorted to finance to do all the signing - then to the car where Roger personally attached the temp plates. I drove away at 4:15pm. With the 9 or 10 cars I've previously bought/leased there's always been an element of up-sell, annoyance & immeasurable waiting. To me, this operation was based on transparency, efficiency, and respect - clearly designed to attract referrals & repeat customers. I still can't get over it. Well done. More
by Mateo
Employees Worked With
March 15, 2019
Fast Stress Free Lease Darren Evans made my lease purchase stress free. Vehicle was ready, paper work was prepared in advance, and his customer service was exceptional. Grea Darren Evans made my lease purchase stress free. Vehicle was ready, paper work was prepared in advance, and his customer service was exceptional. Great experience! More
by Migz17
Employees Worked With
March 14, 2019
Mickey Belt Customer Servie The customer service from Mickey Belt was incredible and so professional. He is certainly one of your best. His personal care from start to finish was The customer service from Mickey Belt was incredible and so professional. He is certainly one of your best. His personal care from start to finish was and is rare but so welcomed More
by Huff17
Employees Worked With
Leo, Mickey Belt
March 12, 2019
Leased 3 Vehicles in 3 months! In October of 2018 my lease was coming to an end. We came to visit Rusnak BMW and was introduced to Roger Carroll. We have since leased three vehicles In October of 2018 my lease was coming to an end. We came to visit Rusnak BMW and was introduced to Roger Carroll. We have since leased three vehicles from him with plans to refer much more business. He is a man of integrity and will not waste anybodies time during the process of buying/leasing a new car. Our family has consistently always bought/leased from Bob Smith BMW and we have moved all our future plans over to Roger at Rusnak. We really appreciate his time and dedication to the art of great customer service and sales. One thing that’s important to me as a repeat customer is having a repeat sales team that knows what we like and not dealing with a new sales person every 2-3 years. If your going to Rusnak BMW looking for a great deal, ask to speak with Roger Carroll. Thanks for all your time and effort Roger, we’ll be back for that M6 very soon! More
by Corbin Williams
Employees Worked With
