Rusnak BMW

Excellent customer service It was a quick service turnaround on a Saturday that met both my schedule and duration. Overall I thoroughly enjoyed the experience and was truly exce It was a quick service turnaround on a Saturday that met both my schedule and duration. Overall I thoroughly enjoyed the experience and was truly exceptional. More

Service of my 17 BMW X3 Best service dealership on the planet !! Not to mention conveniently located. And my service advisor, Bob Martin is Awesome !! He really follows throu Best service dealership on the planet !! Not to mention conveniently located. And my service advisor, Bob Martin is Awesome !! He really follows through and calls you to let you know all is taken care of. Bob, you’re the Best :) More

Friendly professional service All my interactions with Rusnak starting with Scott Smith who sold me my X1 and now Renee in service have been extremely positive. I was provided a l All my interactions with Rusnak starting with Scott Smith who sold me my X1 and now Renee in service have been extremely positive. I was provided a loaner vehicle, so all I really had to do was trade keys with Renee because we had everything booked ahead of time. More

Customer service Great customer service, I was in and out in less than 20 minutes. I was provided with loaner and picked up my car on time as they promised. Great customer service, I was in and out in less than 20 minutes. I was provided with loaner and picked up my car on time as they promised. More

Waited to long I had to wait 25 min to do paperwork while my assigned service advisor finished up with another customer. There were other service advisors available I had to wait 25 min to do paperwork while my assigned service advisor finished up with another customer. There were other service advisors available . This caused my wife who was giving me a ride to be late for work. Any available service writer should be able to process the customer when available. More

Must see dealership It was worth to drive from Palos Verdes to get a car. Roger was great and Mehran was very professional , honest and caring .From the moment we walked It was worth to drive from Palos Verdes to get a car. Roger was great and Mehran was very professional , honest and caring .From the moment we walked in we felt welcomed and never felt pressured to buy. Very honest people with a large inventory and great cars. We will be back for our next car too. More

Exceptional Service !! I stopped by talk about converting my 3 Series from lease to purchase. Bell introduced me to Mickey, and from there on whole process went very smooth I stopped by talk about converting my 3 Series from lease to purchase. Bell introduced me to Mickey, and from there on whole process went very smooth and successfully, Mickey is definitely a genuine, dedicated individual who deeply cares about his customer. He truly went above and beyond to make sure we get the best deal and the car we are comfortable with. He is very honest and humble. I felt very fortunate because buying a car could be very challenging , but Mickeys help , we had ZERO challenges. His assistance Jordan is very friendly and helpful. I will definitely recommend Mickey and Rusnak BMW. More

Regular Service Visit I had a new service advisor on this visit, Bob Martin. He was great. The service was efficient, friendly and quick. He helped me set up my Bluetooth/ I had a new service advisor on this visit, Bob Martin. He was great. The service was efficient, friendly and quick. He helped me set up my Bluetooth/cellphone with my car, which I really appreciated! More

Great experience Tara in service was great! Kept me informed, very friendly and professional. The service were able to make a small repair inside the car without charg Tara in service was great! Kept me informed, very friendly and professional. The service were able to make a small repair inside the car without charge. Very happy! More

Outstanding service department My service provider Mike Powell is outstanding. I live in Chatsworth and will drive to Thousand Oaks versus going to Bob Smith in Calabasas specifical My service provider Mike Powell is outstanding. I live in Chatsworth and will drive to Thousand Oaks versus going to Bob Smith in Calabasas specifically for the positive experience provided by Mike. His ability to communicate effectively, positive attitude, and support are the key reasons I will drive an extra 20 minutes for service of my 2012 335i convertible. More