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Rusnak BMW
Thousand Oaks, CA
900 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 900 reviews
March 11, 2018
Great, prompt, and friendly. Maps accommodated a last minute appointment. Very friendly, prompt, helpful, and easy to deal with. Made the process of getting my car serviced very s Maps accommodated a last minute appointment. Very friendly, prompt, helpful, and easy to deal with. Made the process of getting my car serviced very smooth and easy. More
by car reviewer 10000
Employees Worked With
Maps Watkins
February 28, 2018
Service Dept. Both Mr. Cox and Mr. Watkins I believe are very helpful. My X3 diesel failed the smog test and your dept. helped a lot. Camarillo BMW tried to fixed i Both Mr. Cox and Mr. Watkins I believe are very helpful. My X3 diesel failed the smog test and your dept. helped a lot. Camarillo BMW tried to fixed it and told me to drive it for at least 100 miles to clear the EGR. I drove for 1,000 miles and nothing happened till I came to RUSNAK. They even fixed the Child Restraint that I have forgotten. Your Team are great. Thanks and hope to see you sometimes in the future. More
by Benji
February 23, 2018
Service Time It was time for service. Zack was great. He pointed out the needs and details. He Explained it all well. Very nice too. Thank you. It was time for service. Zack was great. He pointed out the needs and details. He Explained it all well. Very nice too. Thank you. More
by Jenn331
Employees Worked With
Zack
February 20, 2018
Top Notch Customer Service Recent windshield replacement through an insurance claim was a case study in perfect customer service. Communication was excellent throughout, especi Recent windshield replacement through an insurance claim was a case study in perfect customer service. Communication was excellent throughout, especially when there was a delay due to an unavailable part. Terrific service! :) More
by DaveH
Employees Worked With
Tara Roberts
February 12, 2018
Customer service has been fantastic! Customer service is fantastic. Particularly, a gentleman name Maps provides Excellent service. He is friendly, prompt and extremely helpful in resol Customer service is fantastic. Particularly, a gentleman name Maps provides Excellent service. He is friendly, prompt and extremely helpful in resolving my issues. RUSNAK has been very accommodating with my concerns and has resolved them all in a courteous manner. I have nothing but good things to say. More
by zack
Employees Worked With
Maps
February 09, 2018
Purchase of a new BMW i3 This is the 5th BMW we have leased from this dealer. I have every intention of also replacing our X3 lease with another lease from this dealer. What m This is the 5th BMW we have leased from this dealer. I have every intention of also replacing our X3 lease with another lease from this dealer. What more do I have to say? More
by purpleabbeycat
Employees Worked With
Victor Bouhadana
February 01, 2018
Efficient and expeditious! I appreciated the personal attention and follow-up that I was afforded by the dealership. It helped to save time and to have all of my questions answ I appreciated the personal attention and follow-up that I was afforded by the dealership. It helped to save time and to have all of my questions answered in advance to provide me with what I needed without any surprises. More
by FatherTimothy
Employees Worked With
Robert Rosas
January 25, 2018
Repeat Customer I have purchased 3 cars and assisted on 2 others for friends. Mark has been the Salesman in all transactions. He is great to work with. I highly r I have purchased 3 cars and assisted on 2 others for friends. Mark has been the Salesman in all transactions. He is great to work with. I highly refer Rusnak for the large inventory of cars and specifically for the great service from Mark W. More
by M. Lee
Employees Worked With
January 25, 2018
New Service Director I admit I have had some issues in the past with Rusnak, but the new Service Director, Shawn Jordan, has been awesome. He's returned my calls within th I admit I have had some issues in the past with Rusnak, but the new Service Director, Shawn Jordan, has been awesome. He's returned my calls within the hour and has gone above and beyond to help me in my current situation even though he has limited information. It's rare to find someone who actually cares about the customer and the business. He genuinely cares; he's transparent and honest and extremely helpful. I think, under his leadership, Rusnak is on the right track. I wish he were in Sales as well! hahah More
by Tigerscubb
Employees Worked With
Shawn Jordan
January 23, 2018
Purchased a new X3M40i Great experience working with Roger Carroll and Diana in Finance. Feel we got a good price and enjoyed the purchasing experience. I'd buy from Rusna Great experience working with Roger Carroll and Diana in Finance. Feel we got a good price and enjoyed the purchasing experience. I'd buy from Rusnak again. More
by Lisa Partridge
Employees Worked With
