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Rusnak BMW
Thousand Oaks, CA
900 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 900 reviews
January 21, 2018
Excellent Service Felt like I had been coming to Rusnak for years the way Mike Powell my Service Advisor treated me. A true professional and a pleasure to work with. Felt like I had been coming to Rusnak for years the way Mike Powell my Service Advisor treated me. A true professional and a pleasure to work with. A+ service! More
by bleek71
Employees Worked With
Michael Powell
January 21, 2018
Service of recall Very attentive team! Always excellent service. My only suggestion is to consider the layout of the service department as it is not very welcoming layo Very attentive team! Always excellent service. My only suggestion is to consider the layout of the service department as it is not very welcoming layout and has you want to get out of there as soon as possible More
by Cheryl
January 19, 2018
Mike Powell Is The Best! Honestly I love Rusnak! But Mike is the reason why I service here. I live closer to Bob Smith, but Mike is why I drive the distance! He goes above a Honestly I love Rusnak! But Mike is the reason why I service here. I live closer to Bob Smith, but Mike is why I drive the distance! He goes above and beyond to make sure I am happy! More
by valleygirlsammy
Employees Worked With
Claude...he sold me my car...great guy! , Michael Powell
January 19, 2018
Great experience I have been working with the team at Rusnak for over 20 years and must say that I have had nothing bur the best experience. I have been working with the team at Rusnak for over 20 years and must say that I have had nothing bur the best experience. More
by Alon Moscovitch
Employees Worked With
January 18, 2018
Outstanding I am extremely pleased with my purchase at Rusnak BMW from Roger Carroll. It was a very comfortable relaxing environment. I’ll questions and features I am extremely pleased with my purchase at Rusnak BMW from Roger Carroll. It was a very comfortable relaxing environment. I’ll questions and features were thoroughly explained by Nick. It was definitely worth the 45 mile drive. Thank you Roger! More
by Jane F
January 16, 2018
First service of new vehicle to install xZilon My first service at Rusnak BMW had a rocky start as the finance department had scheduled this service on our behalf the day we bought the vehicle. How My first service at Rusnak BMW had a rocky start as the finance department had scheduled this service on our behalf the day we bought the vehicle. However, something went array as the service department was not notified of my scheduled appointment of January 4, 2018. Nevertheless Shawn Wells finally checked the car in and performed the service along with repairing a defective front passenger seat. The vehicle was picked up a couple of days later when Renee, a very friendly soul assisted me. Thanks for inserting my vehicle into your very busy morning that day. Regards, Guenther More
by Guenther
Employees Worked With
Renee Norris
January 13, 2018
Service Dept. honors appointment time. Renee Norris is professional, knowledgeable and personable. Her co-workers are equally service-oriented.. I am not related nor associated with emplo Renee Norris is professional, knowledgeable and personable. Her co-workers are equally service-oriented.. I am not related nor associated with employee at the dealership. More
by 1password
Employees Worked With
Renee Norris
January 13, 2018
The best. Always a pleasure working with Bob Martin He solves the problem fast. Takes the time to explain everything to me. And gets me a ride to and from the Always a pleasure working with Bob Martin He solves the problem fast. Takes the time to explain everything to me. And gets me a ride to and from the service department. No waiting I really appreciate his customer service. More
by Cod2mel
Employees Worked With
Robert Martin
January 08, 2018
Service Great service help by Mike. I would highly recommend him. He is very customer focused and will ensure your service experience is quick and efficient. Great service help by Mike. I would highly recommend him. He is very customer focused and will ensure your service experience is quick and efficient. More
by rpaladin
Employees Worked With
Reginaldo Fermin, Michael Powell
January 06, 2018
Purchase new vehicle Darren Evans was informative, friendly, and efficient, and assisted me in finding the perfect vehicle. Richard helped me with several test drives of d Darren Evans was informative, friendly, and efficient, and assisted me in finding the perfect vehicle. Richard helped me with several test drives of different vehicles and his knowledge of BMW was outstanding and made it easier to select the right model for me at this time. This is my third BMW lease since 2010. More
by Jody 3
Employees Worked With
