
Rusnak BMW
Thousand Oaks, CA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Quick service. They did a quick and complete service. Gave me a ride to work and texted me when my car was ready. They washed my car too. They did a quick and complete service. Gave me a ride to work and texted me when my car was ready. They washed my car too. More
Great service again! Have received nothing but helpful and timely service from Rusnak! Robert Hall is fantastic and as he happened to be out sick the day of this service, Have received nothing but helpful and timely service from Rusnak! Robert Hall is fantastic and as he happened to be out sick the day of this service, the rest of the service team took care of everything. Ivan in parts is also fantastic. More
Very good! George Bonazz was very coureous and helpful. It was a pleasure to deal with him. This is the third BMW we have bought from you and Our son David Valde George Bonazz was very coureous and helpful. It was a pleasure to deal with him. This is the third BMW we have bought from you and Our son David Valdez and our daughter and huband Marc and Bianca Hammons have also bought their BMW's from you. So it is a family affair. Thank you for your good service. Excellent!!!!!!!!! More
Great Experience @ Rusnak! We are so happy with the service we received at Rusnak and Roger Carroll, our service advisor was excellent in providing us all the information we nee We are so happy with the service we received at Rusnak and Roger Carroll, our service advisor was excellent in providing us all the information we needed! More
Rusnak is Top of Line Robert Hull, my Service Advisor, is knowledgable and so are the BMW mechanics who perform services on my car are all EXCELLENT!! I am very pleased wi Robert Hull, my Service Advisor, is knowledgable and so are the BMW mechanics who perform services on my car are all EXCELLENT!! I am very pleased with Rusnak BMW!! More
Not a responsible service I made an appointment and went to dealer 5 min early. They told me to sit and my supervisor will be take care of me. I waited there 30 min at least an I made an appointment and went to dealer 5 min early. They told me to sit and my supervisor will be take care of me. I waited there 30 min at least and nobody appeared. Took my car and left. I have never seen such a lack of service anywhere. More
BMW most affordable, efficient and luxury car Friendly and knowledgeable sales agent, listened to my needs and wants, got me a good deal, happy with my new BMW, thank you Mor Milo. Friendly and knowledgeable sales agent, listened to my needs and wants, got me a good deal, happy with my new BMW, thank you Mor Milo. More
Great service but way too short staffed There was a group of us waiting for our cars to be returned. I had received the text saying it was ready and when I came a couple of hours later i sat There was a group of us waiting for our cars to be returned. I had received the text saying it was ready and when I came a couple of hours later i sat outside for almost 30 minutes waiting for my car. A very nice lady waited longer without saying anything. I had to pick up my son so I was a bit more stressed. There were people milling about and I get that it isn’t their job and I get that management has decided to do the cut backs but it affects your customers. My complaint is directed to the people who made those decisions not the workers who have to manage the fallout. I gave it 4 stars for that reason but if I rated based on everything else it would be a 5. If you don’t fix it I would think it would affect your business. More
Thank you! Scott Smith is so nice!!! He makes the process very easy. I just wish that there was more time to go over all of the features (not just technology) Scott Smith is so nice!!! He makes the process very easy. I just wish that there was more time to go over all of the features (not just technology). It was the end of the day so I felt a little rushed. More
Always a pleasure, no hassle, seamless experience. Great, pleasant, helpful, experienced personnel at all levels of sales and service. I'm updated re: my vehicle service at all times, either by email Great, pleasant, helpful, experienced personnel at all levels of sales and service. I'm updated re: my vehicle service at all times, either by email or text. Vehicle is ready when promised. More