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Rusnak BMW

Thousand Oaks, CA

4.8
900 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 900 reviews

December 08, 2017

Quick service. They did a quick and complete service. Gave me a ride to work and texted me when my car was ready. They washed my car too. More

by Shjh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Dec 18, 2017 -

Rusnak BMW responded

Thank you for this awesome review. I am happy to know that you received efficient and great service! - Al LeMoine, General Manager

December 06, 2017

Great service again! Have received nothing but helpful and timely service from Rusnak! Robert Hall is fantastic and as he happened to be out sick the day of this service, More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan (parts), Robert Hull, Robert Martin
Dec 18, 2017 -

Rusnak BMW responded

So great to hear this incredible feedback. I am glad to know about your great experiences with Robert and Ivan! Thank you for choosing Rusnak BMW! - Al LeMoine, General Manager

December 05, 2017

Very good! George Bonazz was very coureous and helpful. It was a pleasure to deal with him. This is the third BMW we have bought from you and Our son David Valde More

by antonio1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Bonazz
Dec 18, 2017 -

Rusnak BMW responded

Antonio, we greatly appreciate your feedback. I am glad to hear that George was courteous and helpful. Congratulations on your third BMW from Rusnak BMW! We appreciate your, and your family's continued patronage. Thank you for choosing Rusnak BMW. - Al LeMoine, General Manager

December 03, 2017

Great Experience @ Rusnak! We are so happy with the service we received at Rusnak and Roger Carroll, our service advisor was excellent in providing us all the information we nee More

by MJoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2017 -

Rusnak BMW responded

Thank you for this great feedback for our dealership and Roger! Thank you for choosing Rusank BMW. - Al LeMoine, General Manager

December 01, 2017

Rusnak is Top of Line Robert Hull, my Service Advisor, is knowledgable and so are the BMW mechanics who perform services on my car are all EXCELLENT!! I am very pleased wi More

by Cindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Dec 11, 2017 -

Rusnak BMW responded

Cindy, we appreciate your kind feedback! I am happy to know that Robert delivers consistent and excellent experiences. Thank you for choosing Rusnak BMW! - Al LeMoine, General Manager

November 30, 2017

Not a responsible service I made an appointment and went to dealer 5 min early. They told me to sit and my supervisor will be take care of me. I waited there 30 min at least an More

by ersin gungormus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
November 30, 2017

BMW most affordable, efficient and luxury car Friendly and knowledgeable sales agent, listened to my needs and wants, got me a good deal, happy with my new BMW, thank you Mor Milo. More

by Millie Diaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My client advisory, Mor Milo, and loan specialist(don't have the name at hand).
Dec 11, 2017 -

Rusnak BMW responded

Millie, we thoroughly appreciate your feedback regarding your purchasing experience with Mor. Enjoy your beautiful, new BMW! - Al LeMoine, General Manager

November 30, 2017

Great service but way too short staffed There was a group of us waiting for our cars to be returned. I had received the text saying it was ready and when I came a couple of hours later i sat More

by Outlawqb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Dec 11, 2017 -

Rusnak BMW responded

We truly appreciate your business, and I take this feedback seriously. I will look into this directly. Thank you. - Al LeMoine, General Manager

November 29, 2017

Thank you! Scott Smith is so nice!!! He makes the process very easy. I just wish that there was more time to go over all of the features (not just technology) More

by jkennick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont remember her name but the very nice lady in the finance department, Scott Smith
Dec 11, 2017 -

Rusnak BMW responded

Thank you for your great review, and thank you for your compliments to Scott! I apologize if any aspect of your experience felt rushed, but please feel free to give us a call to schedule more time to cover features. - Al LeMoine, General Manager

November 29, 2017

Always a pleasure, no hassle, seamless experience. Great, pleasant, helpful, experienced personnel at all levels of sales and service. I'm updated re: my vehicle service at all times, either by email More

by Michael Osterman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Dec 11, 2017 -

Rusnak BMW responded

Michael, thank you for the excellent review of your Service experiences. I am happy to know that you were kept informed, and that the vehicle was delivered when promised. Thank you for your business. - Al LeMoine, General Manager

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