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Rusnak BMW

Thousand Oaks, CA

4.8
900 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 900 reviews

November 28, 2017

Bob Martin took great care of my car. kept me informed. My car was ready on time, clean and up front. great service. Thank you, Bob. More

by Ken C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Dec 11, 2017 -

Rusnak BMW responded

Ken, I am so glad to know that Bob delivered a great Service experience. Thank you for choosing Rusnak BMW! - Al LeMoine, General Manager

November 28, 2017

A very pleasant experience, I recently leased a new X5 at this dealership Mr. Mehran Forutan oversaw our entire experience in a very pleasant and professional manner. George Bo More

by BZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Bonnaz, Nancy Lazar, Mehran Forutan
Dec 11, 2017 -

Rusnak BMW responded

We hope you love your beautiful, new X5! Thank you for your business, and for recognizing Mehran, George, and Nancy. We look forward to working with you in the future. - Al LeMoine, General Manager

November 23, 2017

Saturday service was quick and convenient. Bob Martin my service adviser is prompt, courteous and thorough. I like the new text feature keeping me updated on the status of my car. Thumbs up to More

by DaveL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Dec 04, 2017 -

Rusnak BMW responded

Dave, Thank you for your great review! I am happy to see that Bob was easy to work with. Thank you for choosing Rusnak BMW! - Al LeMoine, General Manager

November 22, 2017

Unhppy with ineffiency & wasted time Had appointment Monday to wait for simple oil service. After 2 hr wait, was told there was a problem with my battery & idrive needed updating. Give More

by carolyn wilke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara Roberts
Dec 04, 2017 -

Rusnak BMW responded

Carolyn, I apologize for the long waits associated with your experience. We will use your feedback to improve. Please let us know if you have any additional questions or concerns. - Al LeMoine, General Manager

November 22, 2017

Service was excellent, professional and was friendly. Maps Watkins provided me with what I would describe as friendly, professional, courtesy service. He communicated with me as promised and clearly and t More

by worth4law
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maps Watkins
Dec 04, 2017 -

Rusnak BMW responded

Thank you for the great review, Maps! I am happy to hear that you received professional, courteous, and friendly customer service. Thank you for choosing Rusnak BMW! - Al LeMoine, General Manager

November 21, 2017

Top Notch Service I Always feel well taken care of at Rusnak. Robert Hull keeps me informed by text every step of the way so there is no surprises. Professionalism at i More

by terrimisu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cashier is really sweet and conversational., Robert Hull
Dec 04, 2017 -

Rusnak BMW responded

Thank you for this feedback, and for recognizing Robert! I am pleased to hear that you were kept informed and updated. Thank you for choosing Rusnak BMW. - Al LeMoine, General Manager

November 20, 2017

Service was done quickly and notified by text/voicemail. I was able to use coupons, car was delivered washed within 5 minutes of paying for service. More

by tburrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert,Hull, Robert Hull
Nov 27, 2017 -

Rusnak BMW responded

So happy to hear about your great Service experience. Thank you for taking the time to share your experience. -Al LeMoine., General Manager

November 16, 2017

Recieved you of Pull Ahead Program for returning bmw buyers If you're a returning your bmw in exchange for a new one or buying a new bmw, any complex situation to get them to understand the outcome of getting a More

by Slxyretro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hamid Mafi
November 16, 2017

Smooth. Excellent and smooth experience. Maps Watkins was pleasant and knowledgeable. Thank you for a terrific experience. The facility is very nice. Thank yo More

by PhilZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maps Watkins
Nov 27, 2017 -

Rusnak BMW responded

Phil, I am happy to hear about your great experience with Maps. Thank you for your great review! -Al LeMoine., General Manager

November 16, 2017

Excellent service Everything done on time and fast. Excellent service, super job, and pleasant people to deal with. Very happy with Rusnack and will always be their cus More

by Amini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickey Belt, Michael Powell
Nov 27, 2017 -

Rusnak BMW responded

Amini, thank you for the great review of your experience! I am happy to hear that you enjoyed quick and fantastic customer service. -Al LeMoine., General Manager

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