Rusnak BMW

Worked hard to get positivee results Was very concerned about my problem and how to go about fixing it. Was responsive, courteous and caring. Was very pleased with the outcome. I felt Was very concerned about my problem and how to go about fixing it. Was responsive, courteous and caring. Was very pleased with the outcome. I felt the service was personalized to my needs.I More

Great service! I love very far from Rusnak, but I am willing to take the drive because they are honest and always go out of their way to help as much as they can. Mi I love very far from Rusnak, but I am willing to take the drive because they are honest and always go out of their way to help as much as they can. Mike was my advisor and he was very helpful. I highly recommend both the location and advisor. More

Great experience lovely employees perfect! I had a great experience, very olive and knowledgeable and would highly recommend Rusnak BMW Westlake Village, thank you for taking great care of my c I had a great experience, very olive and knowledgeable and would highly recommend Rusnak BMW Westlake Village, thank you for taking great care of my car! More

Best service Advisor - Thanks Art Great customer service- best service department and Arthur is a great service Advisor. Art is a great man. I really like to work with him. He is ver Great customer service- best service department and Arthur is a great service Advisor. Art is a great man. I really like to work with him. He is very understanding and helpful. I would definitely recommend him to friend and family. More

Great Service I have a 2017 BMW that was experiencing technical issues. I did not have an appointment but stopped in the service department because I was concerned. I have a 2017 BMW that was experiencing technical issues. I did not have an appointment but stopped in the service department because I was concerned. Bob was great! He had me in and out within 15 minutes. The car was fixed within 2 hours and received a bath as well. I would definitely recommend this dealership and Bob in the service department! More

great dealer ship both victor and vitaly where friendly and good advisor. I will recommend this dealer as they care about customers need as much as selling cars franc both victor and vitaly where friendly and good advisor. I will recommend this dealer as they care about customers need as much as selling cars francois More

New Tires Michael Powell in the customer service department is fantastic!!!!!!!!! Always answers calls or messages expediently, set up appointment and got me c Michael Powell in the customer service department is fantastic!!!!!!!!! Always answers calls or messages expediently, set up appointment and got me checked in and texted when completed. Few people do what they actually say in this world anymore. Thank You to Michael Powell and BMW for respecting other peoples time. Paul More

Timely and professional service. Robert Hull is always knowledgeable & professional. Dealing with Rusnak BMW employees is always a pleasure. I like the great service I receive at Robert Hull is always knowledgeable & professional. Dealing with Rusnak BMW employees is always a pleasure. I like the great service I receive at Rusnak BMW, Westlake Village, CA. More

BMW 650i Coupe Oil and Filter change Robert Hull is always courteous, professional and attentive. I was there for an oil and filter change. I waited for the service to be completed. My Robert Hull is always courteous, professional and attentive. I was there for an oil and filter change. I waited for the service to be completed. My service was completed in a very timely manner. After the service Robert informed me that the service technician had found inappropriate wear on the inside of my R/R Tire, and needed to be replaced. This was probably because the alignment was off. After looking at the R/R tire, I observed the inappropriate wear on the R/R tire and decided that it would be best to replace it immediately and then get the 4 wheel alignment completed. On 8/16, I replaced the R/R tire, after observing the R/R tire off of the vehicle, I noticed more extensive damage to the tire, and realized that I had driven my vehicle with this tire long distance, it would have blown up or shredded. I am Truly Thankful to the technician who worked on my vehicle and was attentive enough to notice this. A major crisis or accident was averted. Thank You, I love being your customer on my 5th BMW. More

Renee Norris is remarkable The care and consideration given me by Renee Norris was above and beyond. She spent a great deal of time working with me and resolving my concerns. The care and consideration given me by Renee Norris was above and beyond. She spent a great deal of time working with me and resolving my concerns. Rusnak needs to be aware of the exemplary employee that they have In Renee and treat her with great appreciation, the way she treats Bmw clients. Thank you so much, Janeen Hughes More