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Rusnak BMW

Thousand Oaks, CA

4.8
900 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 900 reviews

July 08, 2017

service Evaluation Excellent service as always. Mr. MICHAEL Powell is the best and I cannot say enough good things about hiim. He makes you feel right at home. He is fri More

by Ali Amini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Jul 17, 2017 -

Rusnak BMW responded

Thank you for the great review, Ali! I am happy to hear that Michael provided wonderful customer service. Thank you for working with us at Rusnak BMW!-Al LeMoine., General Manager

July 07, 2017

Service My experience was great. I think this review should not require a 25 word minimum I am very busy and I can sum my experience up in one word. I took th More

by Rk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2017 -

Rusnak BMW responded

Thank you for taking the time to provide feedback! We appreciate your kind regards to Art. -Al LeMoine., General Manager

June 30, 2017

sudden need of broken rear window opening although the cost to fix a panenger rear window on 325ci was higher then expected, i was given a new bmw to drive while the work was done. to mybsurpr More

by sherman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jul 10, 2017 -

Rusnak BMW responded

Sherman, I am happy to hear that you had a seamless experience! Thank you for choosing Rusnak BMW, and thank you for your kind review. ! -Al LeMoine., General Manager

June 23, 2017

Scheduled Service Prompt service for oil change and DEF. In and out in less than 1-1/2 hours, including car wash. Robert Hull, as usual, does and exemplary job. More

by bill123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jul 03, 2017 -

Rusnak BMW responded

Bill, I am glad to hear that you received prompt and professional customer service. Thank you for recognizing Robert, and thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

June 20, 2017

Excellent Car Buying Experience Mickey Belt is a true professional and was interested in the needs of me, the customer. I believe I got the right car for me More

by Marvelu5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley took us for a Test Drive , Mickey Belt
Jul 03, 2017 -

Rusnak BMW responded

Thank you for recognizing Mickey! I am happy to hear that he was professional and helped you find the right vehicle. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

June 17, 2017

Service Great service, thank you Robert Hull. Overall service experience was outstanding, from the ease of making an appointment, to requesting a loaner for More

by Anju
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jun 20, 2017 -

Rusnak BMW responded

Anju, Thank you for your kind regards to Robert, and the great review! I am happy to know you enjoyed your visit to Rusnak BMW!-Al LeMoine., General Manager

June 16, 2017

BMW 750Li Tire Issue From the moment that I arrived I was greeted immediately and my tire was checked out. It was determined that there was sidewall damage and I would nee More

by Steiny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Jun 20, 2017 -

Rusnak BMW responded

Steiny, I am glad to know that you received a prompt diagnosis and resolution to your tire issue. Thank you for recognizing Mike, and thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

June 14, 2017

Service of BMW X5 2016. Michael Powell kept me well informed throughout my service. He arranged for a loaner which was greatly appreciated since I live in Calabasas. He dese More

by Roseyesq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Jun 20, 2017 -

Rusnak BMW responded

Rosey, I am glad to hear that Michael provided excellent communication and pleasant customer service. Thank you for this outstanding feedback, and thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

June 10, 2017

BMW number four Scott Smith was very helpful. This is our fourth vehicle from Rusnak; Scott found the X1 with the features that we wanted right away. We were out of More

by Debra Shargo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Smith
Jun 19, 2017 -

Rusnak BMW responded

Debra, I am so glad to hear that Scott provided excellent customer service and assisted you in your fourth purchase from Rusnak BMW! Thank you for choosing to work with u. We hope you love your new BMW X1!-Al LeMoine., General Manager

June 10, 2017

Excellent in all respects. That's why I keep Coming back. Roger is the absolute best. He has helped me, friends, and family with mutiple vehicles and never di More

by Cory1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reginaldo Fermin
Jun 19, 2017 -

Rusnak BMW responded

Wow, I am so happy to hear that you've enjoyed exceptional customer service. Thank you for choosing Rusnak BMW, and thank you for recognizing Roger! -Al LeMoine., General Manager

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