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Rusnak BMW

Thousand Oaks, CA

4.8
900 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 900 reviews

June 09, 2017

Good Service Michael powell really nice person help me with my car, the shuttle that i used was really nice and effective i been doing my service every year in rus More

by jorgerojas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Jun 19, 2017 -

Rusnak BMW responded

Jorge, thank you for your kind regards to Michael Powell! I am so pleased to hear about your great experience with our team. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

June 02, 2017

Rusnak BMW Thousand Oaks I've owned my BMW for about 5 years, and use RUSNAK exclusively for service. My service advisor, Robert Hull, is knowledgeable and professional. My More

by Mike T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jun 14, 2017 -

Rusnak BMW responded

Thank you for trusting Rusnak BMW and Robert with your BMW! I am glad to know that you have had 5 years of fantastic and efficient customer service. Thank you for choosing to work with us!-Al LeMoine., General Manager

June 01, 2017

Every service/sales experience has been greatThe key they se The key they seem to have is just super people in Sales (Darren Evans), Service (Maps Watson & Art Simcox), and Finance (Diana Audish). The car we hav More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maps Watson and Diana Audish
Jun 14, 2017 -

Rusnak BMW responded

Dave, we do have an excellent team! We are very lucky to have the awesome people we do. Thank you for recognizing this, and thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

May 31, 2017

Service Great customer service. Good communication with customers. The process of checking in and picking up my car was fast and easy. They even helped me wit More

by itsmelace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jun 14, 2017 -

Rusnak BMW responded

Thank you for this feedback! I am happy to hear that you enjoyed your experience with the Rusnak BMW Service department. -Al LeMoine., General Manager

May 28, 2017

Great Service Rusnak has always been great to deal with! I have purchased many cars from them over the years, and have always been extremely pleased with the people More

by Arnie Friedman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Jun 02, 2017 -

Rusnak BMW responded

Arnie, Thank you for this fantastic compliment. We so appreciate your business, and thank you for choosing Rusnak BMW over the years. -Al LeMoine., General Manager

May 27, 2017

Excellent Service with timely manner of service. Prompt response with timely update. Service Rep renee did an excellent job by providing all kind of service available More

by Sunny Piya
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Jun 02, 2017 -

Rusnak BMW responded

Sunny, thank you for the great feedback. I am happy to hear that Renee took great care of you during your Service visit. Thank you for choosing Rusnak BMW. -Al LeMoine., General Manager

May 22, 2017

Robert Hull is always kind and provides excellent service. Robert Hull is always kind, friendly, helpful and efficient. He always responds to my calls and follows up with my service to be sure I am satisfied. More

by Myra Feldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jun 02, 2017 -

Rusnak BMW responded

Myra, Thank you for your excellent compliments to Robert, and thank you for trusting Rusnak BMW with your vehicle. We look forward to working with you again. -Al LeMoine., General Manager

May 18, 2017

Very well done service and assistance Great service and support. Loaner vehicle was available and helped me to avoid scheduling problems. Art was helpful in addressing all of my service More

by Rick123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2017 -

Rusnak BMW responded

Rick, I am pleased to hear that you had a great Service experience, and that the loaner vehicle helped you meet your other obligations. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

May 17, 2017

Great experience (again) at Rusnak Claude was great and not listed on the employee list. His sales approach was comfortable and informed. I will buy again from him. He talked to and More

by Hoef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reginaldo Fermin
May 23, 2017 -

Rusnak BMW responded

I am so happy to hear about your excellent experience with Claude! He is a great team member, and will be happy to read your kind words. Thank you for choosing Rusnak BMW -Al LeMoine., General Manager

May 11, 2017

Knowledgable, personal, no pressure sales support A pleasure working with Mickey and Austin to find our next car. Thanks for your help and willingness to go above and beyond to tailor the car to our n More

by Stepler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin, Mickey Belt
May 23, 2017 -

Rusnak BMW responded

Thank you for your compliments to Mickey and Austin. I am glad to know that they helped you find your next vehicle, and that you were happy with you experience ! Thank you for choosing Rusnak BMW. -Al LeMoine., General Manager

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