Rusnak BMW

First class From the initial call to make the service appointment to the return of my car dealing with Rusnak BMW is truly first class. Robert (Hull) is a pleasu From the initial call to make the service appointment to the return of my car dealing with Rusnak BMW is truly first class. Robert (Hull) is a pleasure to deal with and I am always confident that the service order he writes up is for just what my car needs. It is a great feeling to have my car taken care of by people who treat me like a member of their family. More

Excellent Service Mike Powell is always great to work with. He's very kind and is always responsive. Kyle Wood always performs great service on my vehicle. Rusn Mike Powell is always great to work with. He's very kind and is always responsive. Kyle Wood always performs great service on my vehicle. Rusnak has a fabulous staff, from service to cashier. More

Service on my 1996 BMW 328I I received good service and timely for the year of my car. Parts had to be ordered and came in timely with no unnecessary waiting. I received good service and timely for the year of my car. Parts had to be ordered and came in timely with no unnecessary waiting. More

Beautiful Car and Great Service from Claude Cantin. We were looking for a CPO BMW X5 35i in the Titanium Silver color with the sports package. I found one at Rusnak in Westlake through the BMW North Am We were looking for a CPO BMW X5 35i in the Titanium Silver color with the sports package. I found one at Rusnak in Westlake through the BMW North America Website. As a 5 time BMW owner, and having purchased CPO vehicles through BMW before, I new that time was critical to get the car in the color and options that we wanted. We drove to the dealership and Claude Cantin greeted us as we drove up and made us feel right at home! After the test drive, we went back to the showroom and started the negotiating process. Claude was great all the way through to the end and we are very happy with our "New" to us BMW X5! I look forward to doing more business with Claude and Rusnak in the very near future and will recommend Claude to all of my Bimmer friends as they look for their next BMW! More

My Daughter's new BMW The sales team at Rusnak BMW assisted my daughter in selecting a new car as if they were assisting their own daughter's purchase. At all times we felt The sales team at Rusnak BMW assisted my daughter in selecting a new car as if they were assisting their own daughter's purchase. At all times we felt that our salesman and the manager were doing as mush as they could to put my daughter into the best optioned BMW she could afford. My daughter left with a positive experience and her first BMW. (We had test driven at Ford, Audi and Mercedes before coming to Rusnak BMW.) More

Smooth no delay the best ! Thank you so much Rusnak you guys are great Robert Hull is the best anybody that owns a BMW be courteous to your service advisor and staff there and Thank you so much Rusnak you guys are great Robert Hull is the best anybody that owns a BMW be courteous to your service advisor and staff there and you'll be treated in the upmost respect. 👌👌 More

1st service. Renee is a fantastic service manager! Great customer service, loaner car and a very clean car on pick up! All went smoothly. Thank you for a great Renee is a fantastic service manager! Great customer service, loaner car and a very clean car on pick up! All went smoothly. Thank you for a great experience! More

Superior customer service I enjoy driving my BMW; knowing my car is safe to drive. Robert Hull made sure all my needs were met & handled to my satisfaction. I enjoy driving my BMW; knowing my car is safe to drive. Robert Hull made sure all my needs were met & handled to my satisfaction. More

Expectations: High, Expectations: Met I base my service experience at this dealership on a number of factors. The service advisor was friendly, helpful, and efficient. The repair was compl I base my service experience at this dealership on a number of factors. The service advisor was friendly, helpful, and efficient. The repair was completed in the time estimated. The repair is done right. The customer waiting area is comfortable, well lit, and offers numerous local magazines. The coffee and cakes taste good and are complimentary. What more could a reasonable person ask for? More

Great experience! Attentive without the high pressure sales tactics. Best dealership experience we've ever had! Highly recommend to anyone in the market for a new veh Attentive without the high pressure sales tactics. Best dealership experience we've ever had! Highly recommend to anyone in the market for a new vehicle. More