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Rusnak BMW

Thousand Oaks, CA

4.8
900 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 900 reviews

February 16, 2016

Great Warranty Experience I brought my vehicle in for an issue that was covered under the extended emissions warranty. Even though the vehicle was nearly 10 years old and it w More

by Kevin Kasson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Volpe
Feb 23, 2016 -

Rusnak BMW responded

Kevin, Thank you for the excellent review and for recognizing Art and Austin. We are so happy that your issue was fixed, and that you had a top-notch experience! Thank you!- Al LeMoine., General Manager

February 13, 2016

Great salesman , (Maps) but I felt the sales manager was completely unprofessional. My recommendation is base on the salesman's conduct alone. The sales manager tri More

by tjferrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maps
February 11, 2016

Bob Martin/excellent as always Service visit/excellent, I am a long time BMW owner and have leased over twenty car at Rusnack. Bob Martin has always been excellent to deal with . More

by john1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Feb 19, 2016 -

Rusnak BMW responded

John, thank you for your kind words! We are so glad that you had an excellent experience with us. - Al LeMoine., General Manager

February 09, 2016

BMW Service Rene was great, as always! She provided me daily updates, got me a brand new 3-series loaner car, and was able to work out better pricing on a repair More

by Racerxlilbro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Feb 19, 2016 -

Rusnak BMW responded

Thank you for the excellent review! We are glad that Rene was able to take great care of you! - Al LeMoine., General Manager

February 03, 2016

As always, Renee Norris was great! Renee Norris is by the far the very best BMW advisor I have had over the past 15 years of owning BMWs. She is the ultimate professional, and is extre More

by mikemccurley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Feb 09, 2016 -

Rusnak BMW responded

Mike, thank you for recognizing Renee. She will love reading your review! We are so glad to hear that you were treated with respect and professionalism. We are so glad that you continue to stick with Rusnak BMW. We truly value you as a customer. Thank you for the awesome review and for choosing us! - Al LeMoine., General Manager

February 03, 2016

Renee is awesome!! I actually enjoy my service experience because it gives my wife and I a chance to reconnect with Renee! We always feel that she goes the extra mile t More

by Steve-Skiff's Cakes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Feb 09, 2016 -

Rusnak BMW responded

Steve, thank you so much for the awesome review, and for mentioning Renee. She is an awesome team member, and she will love reading your positive feedback. We are so glad that you received the service experience you deserve! - Al LeMoine., General Manager

February 01, 2016

excellent easy Shane was so nice very knowledgeable and didn't wast our time really appreciated that. Also manager came in and super easy to close deal with out a lo More

by 3464dimi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane
Feb 09, 2016 -

Rusnak BMW responded

We are so glad that you had an awesome and easy car buying experience! Thank you for choosing us, and we hope you love the new car! - Al LeMoine., General Manager

January 31, 2016

First Service on new car I was able to get in quickly for service. Upon arrival from start to finish all were friendly, efficient and professional. This is my third BMW and More

by Lisa428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Lamb, gal at front desk, Michael Powell
Feb 02, 2016 -

Rusnak BMW responded

Lisa, Thank you for the awesome review, and for recognizing Chuck! We are so glad you had a pleasant experience with us! - Al LeMoine., General Manager

January 31, 2016

Over delivered! I was pleasantly surprise with the service and charges of my repairs..From drop off to picking up; the process was seamless and a pleasant experience. More

by Mstrose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Feb 02, 2016 -

Rusnak BMW responded

We are so glad that you were pleasantly surprised with your experience! Thank you for recognizing Robert, and thank you for the awesome review! - Al LeMoine., General Manager

January 26, 2016

Jeff was extremely helpful with my purchase. He helped me in locating the car and kept it in the warehouse for 3 weeks. He left a bow in the trunk because it was a birthday gift.!!! Thank you More

by bassam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Kaltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2016 -

Rusnak BMW responded

Thank you for recognizing Jeff. We are so happy to hear he went above and beyond for you. Enjoy your new car!- Al LeMoine., General Manager

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