Rusnak BMW

Great Warranty Experience I brought my vehicle in for an issue that was covered under the extended emissions warranty. Even though the vehicle was nearly 10 years old and it w I brought my vehicle in for an issue that was covered under the extended emissions warranty. Even though the vehicle was nearly 10 years old and it was just a warranty claim, Art treated me very well and had no problem taking care of it for me. When the job was finished, the technician Austin came out to chat with me about everything he inspected on the car and he gave me some advice on extra precautions to keep the vehicle in top-notch shape. They both did their best to make it a great experience, which I wouldn't normally have expected with it just being a warranty claim. Thanks again! More

Bob Martin/excellent as always Service visit/excellent, I am a long time BMW owner and have leased over twenty car at Rusnack. Bob Martin has always been excellent to deal with . Service visit/excellent, I am a long time BMW owner and have leased over twenty car at Rusnack. Bob Martin has always been excellent to deal with . More

BMW Service Rene was great, as always! She provided me daily updates, got me a brand new 3-series loaner car, and was able to work out better pricing on a repair Rene was great, as always! She provided me daily updates, got me a brand new 3-series loaner car, and was able to work out better pricing on a repair not covered by the warranty. More

As always, Renee Norris was great! Renee Norris is by the far the very best BMW advisor I have had over the past 15 years of owning BMWs. She is the ultimate professional, and is extre Renee Norris is by the far the very best BMW advisor I have had over the past 15 years of owning BMWs. She is the ultimate professional, and is extremely helpful, responsive, and customer-focused. If it was not for Renee and her tremendous help, support, understanding, and "can-do" attitude, I would have likely left Rusnak BMW and traded my car in elsewhere for something new. She is great, and truly epitomizes superior customer service. Mike McCurley More

Renee is awesome!! I actually enjoy my service experience because it gives my wife and I a chance to reconnect with Renee! We always feel that she goes the extra mile t I actually enjoy my service experience because it gives my wife and I a chance to reconnect with Renee! We always feel that she goes the extra mile to see that our "baby" gets the best care in a timely fashion. She is, without a doubt, a great reason to use Rusnak for service! More

excellent easy Shane was so nice very knowledgeable and didn't wast our time really appreciated that. Also manager came in and super easy to close deal with out a lo Shane was so nice very knowledgeable and didn't wast our time really appreciated that. Also manager came in and super easy to close deal with out a lot of hassle. More

First Service on new car I was able to get in quickly for service. Upon arrival from start to finish all were friendly, efficient and professional. This is my third BMW and I was able to get in quickly for service. Upon arrival from start to finish all were friendly, efficient and professional. This is my third BMW and I always request Chuck Lamb to service my car. He is very knowledgeable and trustworthy. More

Over delivered! I was pleasantly surprise with the service and charges of my repairs..From drop off to picking up; the process was seamless and a pleasant experience. I was pleasantly surprise with the service and charges of my repairs..From drop off to picking up; the process was seamless and a pleasant experience. My service person, Robert Hull, went way above expectations and I truly appreciated it. More

Jeff was extremely helpful with my purchase. He helped me in locating the car and kept it in the warehouse for 3 weeks. He left a bow in the trunk because it was a birthday gift.!!! Thank you He helped me in locating the car and kept it in the warehouse for 3 weeks. He left a bow in the trunk because it was a birthday gift.!!! Thank you Jeff!!! More