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Rusnak BMW

Thousand Oaks, CA

4.8
897 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 897 reviews

January 19, 2016

Great experience Friendly, helpful, efficient. When I leased my car, Scott was so patient despite my desire to test drive numerous models. My husband and I tend to b More

by LindaLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Abravanel, Scott Smith
Feb 01, 2016 -

Rusnak BMW responded

Linda, We are so glad that you had excellent buying and servicing experiences! Thank you for recognizing Scott and Russell. They will both enjoy reading this review! Thank you for choosing us, and for the terrific review! - Al LeMoine., General Manager

January 17, 2016

Professionals, Courteous, Accomodating The most professional car sales manager we ever did business with (in more than 30 years). Highly recommended to our relatives and friends. Adriana More

by andrei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Evans
Jan 21, 2016 -

Rusnak BMW responded

Adriana and Andrei- Thank you for your wonderful feedback. We are so happy that we could exceed your expectations! Thank you in advance for recommending us to friends and family! - Al LeMoine., General Manager

January 14, 2016

a long wait for my x5 to be serviced had an appt for service on 12/29 but was told doubtful get to my vehicle that day which surprised me as I had an appt! offered a loaner, declined. O More

by sunshine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
January 10, 2016

my first service experience Everyone from the reception, service advisor/agent even the maintenance guy. They all provided me with excellent service. I would recommend this deale More

by BMW4ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jan 14, 2016 -

Rusnak BMW responded

We are so happy you had a great overall experience with us! Thank you for choosing us, and thank you for the terrific review! We plan on continuing to take excellent car of you and your car!- Al LeMoine., General Manager

January 07, 2016

New Car Purchase I had a great experience in leasing my new BMW at Rusnak dealership. I have got the best deal in Los Angeles area. Great customer service and friendly More

by Afshin M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amir Khansari, Reginaldo Fermin
Jan 14, 2016 -

Rusnak BMW responded

Afshin, we are happy you are happy with your experience and your new BMW! Amir is a valued employee. Thank you for the review, and thank you for choosing us! - Al LeMoine., General Manager

January 06, 2016

2016 M4 1,200 mile service Art Simcox, Matt Smith and the entire team at Rusnak BMW are the BEST!!! I would highly recommend Rusnak to all my friends and family More

by WDK M4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 14, 2016 -

Rusnak BMW responded

Thank you for the review! We do have an excellent team here! Thank you in advance for recommending us! - Al LeMoine., General Manager

January 06, 2016

Service Experience Always an excellent service experience at Rusnak! This time was no different. Harlan was communicative and friendly. Will always do my business here. More

by ulilqt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harlan
Jan 14, 2016 -

Rusnak BMW responded

Thank you for the review! We aim to please, and we are happy that Harlan provided you with excellent customer service! - Al LeMoine., General Manager

December 30, 2015

Service Department Art in the service department, along with the shop foreman, were diligent on assisting me with getting my vehicle repaired right the first time which More

by Bryon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shop Foreman
Jan 07, 2016 -

Rusnak BMW responded

Bryon, thanks for your kind words! Art is an excellent team member, and we are happy you enjoyed your experience here! - Al LeMoine., General Manager

December 27, 2015

Mickey is The Man! Not an easy customer here in terms that I am pretty particular about the features I want in a car as well as an accurate price point but that said Mic More

by Jvds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickey Belt
Jan 07, 2016 -

Rusnak BMW responded

We love when we exceed expectations! Mickey and Amir are excellent, and I am sure they will enjoy reading your review! Thank you! - Al LeMoine., General Manager

December 24, 2015

BMW Repair With the extended warranty purchased on this vehicle, just about every repair was covered after the deductible. The mechanics found other problems th More

by GrossmanBri
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jan 07, 2016 -

Rusnak BMW responded

We are happy everything went smoothly and easily at your appoinment! Thank you for choosing us, and for your kind words! - Al LeMoine., General Manager

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