Rusnak BMW

service Renee Norris was an excellent advisor, the service was done promptly and very well. I had the option to have only the required items done and I decide Renee Norris was an excellent advisor, the service was done promptly and very well. I had the option to have only the required items done and I decided to put the 'recommended " items off. Back at home my wife convinced me to include the 'recommended' items right away, and I told Renee Norris over the phone to have it all done. And so everything was done all at once. The car runs fine. More

Outstanding Service Was in the market for a used BMW 528. Drove past Rusnak and saw 2 528's which peaked my interest. My 12 yr old and I got out to take a closer look, sa Was in the market for a used BMW 528. Drove past Rusnak and saw 2 528's which peaked my interest. My 12 yr old and I got out to take a closer look, sales man CLAUDE CANTIN immediately greeted us and told us all about both vehicles. The dealership was closing in 5 minutes so I asked Claude to email info on both vehicles and i'd come back in the a.m. Claude sent me the info within 10 minutes for me to review when i got home. My son and I walked in the next morning, Claude greeted my son and I by name and we quickly took the car for a test drive - Loved it. We quickly had a deal, there was no pressure. We quickly moved over to financing and the Rusnak Team was able to secure extremely low interest rate through BMW, In financing, Reggie Femin, was very helpful and explained everything to me. Overall, great experience, would recommend friends and family to Rusnak and especially Claude Cantin for vehicle purchases. More

New to buying a car It was truly a relief to be met by a woman who was patient and willing to work with me..My car was dying right in front of the dealership. So thought It was truly a relief to be met by a woman who was patient and willing to work with me..My car was dying right in front of the dealership. So thought I would see if you had any mini coopers. Since you didn't and I had to have a car. We began on a journey of all the possibilities. In 4 hours we had finished shopping and all the work was done so I could leave in a 2015 Honda Fit. What a joy it has been. Bruce Lee was also patient and willing to work with me. More

Excellent Sales Service Mark was very patient and helpful. If not for Mark we would not have purchased a vehicle much less considered your dealership. We were recommended Mar Mark was very patient and helpful. If not for Mark we would not have purchased a vehicle much less considered your dealership. We were recommended Mark by a friend who has shopped multiple BMW dealers and is a long time Rusnak customer. In the end though, Mark was the factor that got us to walk into your dealership would is 50+ miles away from our home. More

No pressure It's so nice to go to look at a car, get help from a sales expert and not be brow beaten into buying a car. Vitaly Sklar was great to deal with. No ha It's so nice to go to look at a car, get help from a sales expert and not be brow beaten into buying a car. Vitaly Sklar was great to deal with. No hassle no fuss and attentive without being over the top. A few days after I purchased my car I went to work. I parked under a tree and a bird did what birds are inclined to do only this bird excelled at it. I could not remove some of the marks. Naturally I was upset, I'd had my car for four days. I called Vitaly and he told me to bring it down. I felt that he genuinely cared about how I felt and went to every effort to get the paintwork taken care of, and it was. Thanks. More

Excellent service. My service rep Renee Norris and mechanic Chuck Lamb are the best. I trust them and they always go the extra mile to make sure all is taken care of. My service rep Renee Norris and mechanic Chuck Lamb are the best. I trust them and they always go the extra mile to make sure all is taken care of. More

Excellent experience Effortless experience and Eric Madden is fantastic and would recommend him to any person I know who wants to buy a BMW. He is very professional and v Effortless experience and Eric Madden is fantastic and would recommend him to any person I know who wants to buy a BMW. He is very professional and very fair More

Great attention to detail and very fair We did our deal with Darren Evans. It was a pleasure to get this all done quickly, efficiently and pressure free. From start to finish, the attention We did our deal with Darren Evans. It was a pleasure to get this all done quickly, efficiently and pressure free. From start to finish, the attention to detail was welcoming. Simply - why can't all car transactions be this way ? More

Great service overall, but car pickup status process flawed Rusnak service is top notch and Service rep Renee Norris is very professional. But, when I called to confirm when I could pick up my car, I was transf Rusnak service is top notch and Service rep Renee Norris is very professional. But, when I called to confirm when I could pick up my car, I was transferred to Renee. She was not available and I was handed off to an answering machine. I left a message and did not receive a call back. I called again and again had to leave a message for Renee. Sometime later that afternoon, Renee called and reported that a part was not in stock and I would have to pick up the car the next day. This was for a fuel pump recall campaign. Too many calls back and forth. When I call to check on my car pick up status, I would like to receive a response on my first call. Any service rep should have access to a computer and be able to let me know when my car will be ready. The present procedure is too cumbersome and does not work if a particular service rep is busy on other matters. I find this very frustrating. I am a loyal BMW customer, have purchased 8 BMW's in the past and currently own a 535 and 335. Rusnak service is OUTSTANDING in all other respects! More

Outstanding Service Renee Norris provided top notch service. Her time estimation was right on and everything was done correctly. Renee explains everything well and has a Renee Norris provided top notch service. Her time estimation was right on and everything was done correctly. Renee explains everything well and has a very positive attitude. More