Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rusnak BMW
Thousand Oaks, CA
859 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 859 reviews
July 18, 2015
Poor Customer Service I purchased my 2012 BMW X5 last November with 18K miles and a factory warranty. I brought the car in for its first service (in June) ( the computer to I purchased my 2012 BMW X5 last November with 18K miles and a factory warranty. I brought the car in for its first service (in June) ( the computer told me) and oil change and to fix the tire air sensor. After the oil change was completed and supposedly the air tire sensor "was fixed", I was told to call the service rep if I had any more issues. Well within a few minutes of leaving the dealer the light flashed on and off and has been doing this ever since. Well I took it in today for another schedule service apt. rear brakes (the computer told me too.) and to again check out the tire air sensor. I was told this would take one or two hours, so I waited (I was told they were out of loaners) (note: work is over an hour away and home is 1/2 hour away). After over 3 hours, I got the car back and was told that I would have to come back yet again to fix this complicated tire air sensor - a couple of days will be needed to troubleshoot this issue. Which I don't really care that much about. Air sensors are problematic on a lot of cars. I got in my car and the car said service check (computer) in two thousand miles (about maybe 6 weeks for me). So back at the dealer soon. Well I regret buying a BMW. It is an excellent ride. I didn't realize I would be spending so much time at the dealer for service for a late model car with relatively low mileage. So not worth it unless you live within a few minutes of the dealer. And yes the dealer will give me a ride anywhere! I work for myself so every hour I am sitting in the dealer is an hour I am not getting paid for. I wish BMW would take some consideration for our time and realize not all of us have time to visit the BMW service dept. every month. I hope to get rid of this vehicle soon. So now I have to bring the car back for the third time - for the same issue. Oh well that's what I get for buying a BMW More
by stevebau
Employees Worked With
Robert Hull
Helpful July 18, 2015
Great Service! Service was great! The loaner car was excellent. Sales rep was very responsive. Quality of service is excellent. Would go back to this dealer for car Service was great! The loaner car was excellent. Sales rep was very responsive. Quality of service is excellent. Would go back to this dealer for car service and buying another car. More
by Delarju1
Employees Worked With
Robert Hull
July 16, 2015
Vanessa was perfect! This was the best car buying experience I have ever had. Vanessa was incredibly helpful, knowledgeable, and patient. I would highly recommend Rusna This was the best car buying experience I have ever had. Vanessa was incredibly helpful, knowledgeable, and patient. I would highly recommend Rusnak BMW and Vanessa. More
by zachattack
Employees Worked With
Vanessa Romero
July 13, 2015
Buying a CPO BMW at Rusnak It has been a great experience for me to buy a car at Rusnak. From the beginning, Mr. Claude Cantin, the Frenchman, was not only efficient and coopera It has been a great experience for me to buy a car at Rusnak. From the beginning, Mr. Claude Cantin, the Frenchman, was not only efficient and cooperative but also genuinely considerate knowing I am from Orange County about 2 hours away. Preparation and signing documents were very organized. I honestly recommend Claude at this dealer. Hope that helps. More
by chewie
Employees Worked With
Claude Cantin
July 10, 2015
Roger was amazing to deal with Roger was able to get me exactly what I wanted. He worked hard to make it happen and it all came together in the end! I would highly recommend Rog Roger was able to get me exactly what I wanted. He worked hard to make it happen and it all came together in the end! I would highly recommend Roger as well as Rusnak BMW to anyone looking to purchase their next car. More
by CPofsky
Employees Worked With
July 10, 2015
Great Service Advisor The best service experience in my more than 45 years of BMW ownership. Tim Craft, Bob Martin and Larry Koh are real "Car Guy's. The best service experience in my more than 45 years of BMW ownership. Tim Craft, Bob Martin and Larry Koh are real "Car Guy's. More
by c4m5
Employees Worked With
Larry Koh, Tim Craft, Robert Martin
July 10, 2015
Service of my car was great. Great people. , Art Simcox and Mark Nicastro always take care of me. They're great guys. My car is Amazing. Runs great!!! I've been with BMW for over 20 years now. Art Simcox and Mark Nicastro always take care of me. They're great guys. My car is Amazing. Runs great!!! I've been with BMW for over 20 years now. More
by Ballgame
July 10, 2015
Great experience...highly recommend Rusnak and Hamid!! Great experience with Hamid. Very friendly, professional and made our experience easy! I highly recommend both Rusnak and Hamid for your car buying e Great experience with Hamid. Very friendly, professional and made our experience easy! I highly recommend both Rusnak and Hamid for your car buying experience. Love the car! More
by Real Estate Guy
Employees Worked With
Hamid
July 09, 2015
Service Art is a great service manager. Always keeps me informed and never over promise. Best service manager I've worked with in the 18 years I've owned BMW' Art is a great service manager. Always keeps me informed and never over promise. Best service manager I've worked with in the 18 years I've owned BMW's. More
by MikeT
Employees Worked With
July 09, 2015
Excellent service We brought our leased car back to Rusnak and were able to get into another car right away. Excellent sales and excellent service. Got a great price on We brought our leased car back to Rusnak and were able to get into another car right away. Excellent sales and excellent service. Got a great price on a new lease and left super happy. Absolutely we will back again when this lease expires. By the way we have been buying from Rusnak since 1998 and if we had an issue with anything, it was always addressed by Rusnak. Service Dept is awesome as well, always excellent service on our cars. Very happy and nothing negative to say about Rusnak BMW. More
by Musicguy
Employees Worked With
