Rusnak BMW

A great experience Two weeks ago I visited the Certified Pre-Owned facility at Rusnak in the Thousand Oaks Auto Mall. I searched the BMW USA pre-owned listings and came Two weeks ago I visited the Certified Pre-Owned facility at Rusnak in the Thousand Oaks Auto Mall. I searched the BMW USA pre-owned listings and came across a 535i. An appointment was confirmed with Claude Cantin and the journey began. By my choice, the sales process took eight days from the appointment to the first test drive on to the pick-up of the car. Throughout the entire time my conversations with Claude were professional and service oriented. The negotiation was painless and I can say that I would recommend Rusnak BMW and in particular Claude Cantin to anyone who is in the market for a new vehicle. More

Great Experience at Rusnak Over the years I have purchased many cars from many dealerships. The experience I had with Rusnak as been above and beyond any other. From the front d Over the years I have purchased many cars from many dealerships. The experience I had with Rusnak as been above and beyond any other. From the front desk to the Finance office, everyone was professional and courteous. They made my transaction as smooth as possible and kept my in the loop with everything. Claude Cantin assisted me and was not only knowledgeable and friendly but he truly cared about making sure that I was taken care of. I will never buy anywhere else! More

BMW X5 After just starting a new job, I was finally ready to jump into my first premium vehicle. The entire staff, especially my "client advisor" Claude Cant After just starting a new job, I was finally ready to jump into my first premium vehicle. The entire staff, especially my "client advisor" Claude Cantin, helped me move easily through the entire process perfectly in a completely helpful and professional manor. I would HIGHLY recommend Rusnak BMW and especially Claude Cantin. More

Vehicle Purchase Wonderful experience and professional staff!!! Everyone involved with my wife's purchase was absolutely the BEST!! We recommend them. Ken Christ and Wonderful experience and professional staff!!! Everyone involved with my wife's purchase was absolutely the BEST!! We recommend them. Ken Christ and his staff know what exceptional customer service is all about.. More

Not your Typical Car Dealership Even Better I had the best car buying experience at this dealership. Every person that offered to help me was pleasant and extremely hospitable. They made my ex I had the best car buying experience at this dealership. Every person that offered to help me was pleasant and extremely hospitable. They made my experience so easy and without any stress. They did not push or play any games and were great at making real conversation in order to get you into the car you want. I cannot say enough about this dealership and was greatly surprised from the moment I walked in until the moment I walked out. I had a great day at this dealership and cannot believe I never knew this branch existed until now. More

Exceptional experience and outstanding quality of service Jeff Kaltman is a truly exceptional internet sales manager. I have leased two vehicles from Rusnak BMW and each time I had the pleasure of dealing wit Jeff Kaltman is a truly exceptional internet sales manager. I have leased two vehicles from Rusnak BMW and each time I had the pleasure of dealing with Jeff. He is extremely dedicated, knowledgeable and makes the whole process of getting a vehicle very easy. I have recommended people to Rusnak BMW - specifically because of Jeff Kaltman. They also agree, that Jeff is the "best" internet sales manager they have worked with. Jeff fulfilled and exceeded every expectation with each transaction. Because of this, I will continue to do business with Rusnak BMW and Mr. Kaltman. More

Great experience. No pressure everyone was great We planned on stopping in just to window shop but by the end of our experience we made a purchase! David greeted us when we arrived showed us a co We planned on stopping in just to window shop but by the end of our experience we made a purchase! David greeted us when we arrived showed us a couple of vehicles and took us for a test drive. He was very professional, knowledgeable, & friendly. He did not pressure us and made us feel at ease. He was great! he was very thorough and explained process to us in detail. Diana in financing was a doll. She was extremely organized and helpful. Our dealing with Russell was excellent as well, he was extremely knowledgeable and took his time explaining everything about the car. We appreciate the the Team @ BMW very much. They were very professional, knowledgeable, & friendly. Everyone we met greeted us and made us feel like we had been long time customers. Everyone we encountered @ Rusnak BMW made our purchase painless and easy. I would definitely recommend Rusnak BMW to my Friends. We are looking forward to enjoying our new car. We look forward to being lifelong customers for future purchases! Thank you, Rosie and Eddie More

Best car buying experience!!! Just wanted to give my thoughts on my experience. I live in Northern California and went to my local BMW dealership looking for a 2014 335i. I had a s Just wanted to give my thoughts on my experience. I live in Northern California and went to my local BMW dealership looking for a 2014 335i. I had a specific list of options that I wanted and after spending 6h there they were not willing to work out a deal with me... I searched online and contacted several other dealers. Roger was the first to respond and I told him what I was looking for, they did not have the exact car I was looking for, Roger informed me that they did not have that car on hand but will be happy to get it for me... I told him what I was quoted and was able to beat it by several thousand. All of this took less than 30 min. I booked my flight and was picked up at the airport... Paper work was ready to go when I got there and I was back on the road. Thank you Roger for the great experience and I will definitely recommend you to everyone I know that's looking for a BMW . Great dealership, great people and always great cars Rusnak BMW More