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Rusnak BMW
Thousand Oaks, CA
864 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 864 reviews
July 05, 2014
Best in the industry, hightly recommended I had the pleasure to deal with Jeff Kaltman (internet sales manager), All I can say is that he exceeded my expectations, he responded promptly to my I had the pleasure to deal with Jeff Kaltman (internet sales manager), All I can say is that he exceeded my expectations, he responded promptly to my questions and was able to squeeze a test drive in his busy schedule. When I went to the dealership (Rusnak BMW) he had a list of all the cars that were in my price range and how it was going to impact on my down/monthly payment. He was upfront about the price and offered the best choice based on my needs. I highly recommend him. More
by JulioCarranco
Employees Worked With
Helpful April 22, 2014
A great experience I have bought several new cars over my life, and I can say this was the best experience I have had in purchasing a new car. Jeff Kaltman is extremely I have bought several new cars over my life, and I can say this was the best experience I have had in purchasing a new car. Jeff Kaltman is extremely professional and courtesy, and really enjoyed the entire transaction I did with him. I would highly recommend Jeff and the Rusnak Dealership. Paul More
by new78642car
Employees Worked With
March 02, 2014
I usually buy/lease my cars from Bob Smith BMW but my son had such a great experaience with Rusnak, that he set up an appointment for me with Jeff Kaltman at Rusnak. I'm so glad that he did. Jeff was wonde had such a great experaience with Rusnak, that he set up an appointment for me with Jeff Kaltman at Rusnak. I'm so glad that he did. Jeff was wonderful to work with, very helpful and friendly. He found the perfect car for me, no hassles, and I didn't have to spend hours and hours at the dealership. Darren Evans with financing was equally helpful and wonderful. He made the process easy and painless. The entire staff at Rusnak has been friendly, gracious, and helpful! I had my car less than 24 hours when my husband noticed a few scratches on the bumper. I called Jeff and true to his word, he immediately took care of the scratches for me. Wow! I'm very impressed with their customer care. They don't just tell you what you want to hear, they back it up with actions. I am really impressed with the Rusnak dealership and will recommend them to my friends. Our family will be loyal Rusnak customers from now on. More
by jwakelin
February 18, 2014
Jeff Kaltman is the finest salesman that I have ever dealt with. He is an effective communicator, understands the needs of the customer and couples all of that with a sense of humor to make dreaded car dealt with. He is an effective communicator, understands the needs of the customer and couples all of that with a sense of humor to make dreaded car buying experience a real pleasure. I have leased 2 cars from Jeff, my son has bought 2 cars from him and my brother 3. In all car leasing experiences the results were the same; it is a stellar experience to deal with him. His approach to sales is so refreshing. There is no high pressure, he is very knowledgeable about the products he sells and is very helpful in every phase of the purchase, including after the car has been delivered. I order my cars from BMW so Jeff has been very helpful in the selection of options and colors, the ordering process, the tracking process and the delivery of the vehicle and explanation of options. He makes buying or leasing a car a real pleasure. I recommend as the finest car salesman I have every dealt with and I have purchased or leased 30 cars over my lifetime. He is the best of the best. More
by lbsilvers
Employees Worked With
February 13, 2014
I was very impressed with the Rusnak dealership in Thousand Oaks as well as Vitaly. (Sales Rep) He was really friendly, helpful and knowledgeable. He knew the car and understood what I was looking for Thousand Oaks as well as Vitaly. (Sales Rep) He was really friendly, helpful and knowledgeable. He knew the car and understood what I was looking for and did a good job making sure I got what I wanted without too much pressure. He handled the negotiations well and I was happy with the outcome. The overall buying experience there was the best I have ever had. The Service is great as well. I love the BMW that I have. More
by Jeremiassen
Employees Worked With
September 21, 2013
I came here to kill time while having my car serviced at a near by dealership. I told Brett, "I'm not here to buy a car, i' m just looking." to make sure he knew that I was just researching at the moment. a near by dealership. I told Brett, "I'm not here to buy a car, i' m just looking." to make sure he knew that I was just researching at the moment. After one test drive, from my own asking and a crazy invoice to have my car repaired at the other dealer I was hooked. Absolutely no pressure or crazy selling tactics here just good people selling beautiful cars. This was only my second time buying a car and after learning about Rusnak BMW, and all the details that go into both the automobile and the dealership I will only buy from here. Best experience by far. Knowledgeable on the products and the service is above and beyond the usual. After the deal was made I was introduced to Darren in finance who made the paper work fast, simple, and easy. Which anyone can tell you is the most boring part of buying a car. Everyone here from the sales to porters love their job and it reflects in their work. I will be buying all my cars from Rusnak BMW! More
by JosefL
September 16, 2013
My experience with Brett was extremely memorable in dealing with him. His personality and knowledge of the 335IS I was looking for was great. He listens to what you are saying and responds to your ques dealing with him. His personality and knowledge of the 335IS I was looking for was great. He listens to what you are saying and responds to your questions and doesn't try to redirect you in other directions. He is very friendly and is willing to try and work out any issues or concerns you have. I made several stops to Rusnak before making my final decision, and Brett never once tried to direct my decision. I recommend Brett to anyone that likes to make to take their time to make the right decision for them. Great Experience Rob More
by robmolchan
Employees Worked With
Brett Wilson
September 05, 2013
Brett was extremely helpful and thorough during the car buying process. He was friendly and ready and willing to answer any questions I had. He gave me a detailed overview of the features offered in my car buying process. He was friendly and ready and willing to answer any questions I had. He gave me a detailed overview of the features offered in my car, making me feel comfortable and at ease. He is very knowledgeable and approachable, so if you are looking to buy a BMW visit Brett! More
by el10
Employees Worked With
Brett Wilson
June 12, 2013
The outstanding service at Rusnak is one of the reasons to own a BMW. Most appointments can be arranged on a next day basis. If the service appointment is likely to be short, I prefer to wait for the car. to own a BMW. Most appointments can be arranged on a next day basis. If the service appointment is likely to be short, I prefer to wait for the car. An hour or two in the very comfortable lounge is an opportunity to regroup, answer email, etc. without interruption. Renee Norris and Larry Koh are serious about getting things right the first time---and willing to put in the extra effort to identify the source of driver concerns. They are also great about responding to questions directly in ways which have saved me a trip to the dealership for issues I could address myself. Above and beyond the call of duty: We ran over a piece of metal causing a flat tire in the desert on the way to Las Vegas---Rusnak staff (Larry and company) located a replacement tire for a 650 convertible 8 miles from our location, saving us a long flat bed trip back to the city. Again, they found a place which would have in their posession THE TIRE in one hour (not just a tire shop or dealer)-- and install it immediately. Finding a tire for a 650 on an immediate basis can be a treasure hunt in the city, much less the desert. More
by boyamistupid
Employees Worked With
Renee Norris, Larry Loh, Renee Norris
June 11, 2013
i was in the market for an X5 and 320i and called about 6 dealerships. Jeff Kaltman was the quickest to respond and gave me the fairest deal with no games or tactics. If you don't want to waste time or mon dealerships. Jeff Kaltman was the quickest to respond and gave me the fairest deal with no games or tactics. If you don't want to waste time or money, go see Jeff. If you see his reviews on any of the other sites you'll see that many people share my views. He's a genuinely nice and helpful guy and will get you the best price without you having to pull teeth with him. i drove from south bay to thousand oaks twice to deal with jeff and i'm extremely happy with my 2 new cars! More
by whatdaheck
