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Rusnak BMW
Thousand Oaks, CA
900 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 900 reviews
July 09, 2015
Excellent service We brought our leased car back to Rusnak and were able to get into another car right away. Excellent sales and excellent service. Got a great price on We brought our leased car back to Rusnak and were able to get into another car right away. Excellent sales and excellent service. Got a great price on a new lease and left super happy. Absolutely we will back again when this lease expires. By the way we have been buying from Rusnak since 1998 and if we had an issue with anything, it was always addressed by Rusnak. Service Dept is awesome as well, always excellent service on our cars. Very happy and nothing negative to say about Rusnak BMW. More
by Musicguy
Employees Worked With
Victor Bouhadana
July 09, 2015
excellent Art is prompt professional caring informative the dealership was very clean - friendly employees, I am sorry I do not have anything more Art is prompt professional caring informative the dealership was very clean - friendly employees, I am sorry I do not have anything more to tell you.. More
by skhardal
Employees Worked With
July 08, 2015
Apple Everything I expected was delivered. Mr Weisberg was professional and worked diligently to finish all the annoying paperwork I would have recommende Everything I expected was delivered. Mr Weisberg was professional and worked diligently to finish all the annoying paperwork I would have recommended your dealership to others More
by Sapple36
July 08, 2015
Excellent service Yet again, Rusnak BMW has proven to be the most efficient and welcoming of dealerships. I have a choice to service my car at more local dealerships, b Yet again, Rusnak BMW has proven to be the most efficient and welcoming of dealerships. I have a choice to service my car at more local dealerships, but brave the 101 to get the best possible! More
by dkl64
Employees Worked With
Renee Norris
June 23, 2015
Professional - relaxed - respectful - attentive! Last week I visited the certified pre-owned facility at Rusnak - I spoke with Claude Cantin on the showroom floor. I wasn't even sure whether I wante Last week I visited the certified pre-owned facility at Rusnak - I spoke with Claude Cantin on the showroom floor. I wasn't even sure whether I wanted a Porsche or what. In passing - I asked him to send me a quote. He did. After shopping - I contacted Claude and told him I would like to drive the 650i I looked at. My experience from that point on - thru purchase - was as relaxed and professional as I've ever experienced in 40 years buying cars. Claude set the tone - no pressure - respectful - attentive to my questions - The experience ended up as a great Saturday - I drove home in a dream car. Thank you all - From Claude to Darren all the way thru Regie in finance and Rusnak's Genius Crew. They are great - especially for us non techie types! More
by dave650
Employees Worked With
Claude Cantin - , Reginaldo Fermin
June 19, 2015
A great experience Two weeks ago I visited the Certified Pre-Owned facility at Rusnak in the Thousand Oaks Auto Mall. I searched the BMW USA pre-owned listings and came Two weeks ago I visited the Certified Pre-Owned facility at Rusnak in the Thousand Oaks Auto Mall. I searched the BMW USA pre-owned listings and came across a 535i. An appointment was confirmed with Claude Cantin and the journey began. By my choice, the sales process took eight days from the appointment to the first test drive on to the pick-up of the car. Throughout the entire time my conversations with Claude were professional and service oriented. The negotiation was painless and I can say that I would recommend Rusnak BMW and in particular Claude Cantin to anyone who is in the market for a new vehicle. More
by Norbert R
Employees Worked With
Claude Cantin; Diana in Finance; Danielle vehicle explanation and introduction
June 19, 2015
Great Experience at Rusnak Over the years I have purchased many cars from many dealerships. The experience I had with Rusnak as been above and beyond any other. From the front d Over the years I have purchased many cars from many dealerships. The experience I had with Rusnak as been above and beyond any other. From the front desk to the Finance office, everyone was professional and courteous. They made my transaction as smooth as possible and kept my in the loop with everything. Claude Cantin assisted me and was not only knowledgeable and friendly but he truly cared about making sure that I was taken care of. I will never buy anywhere else! More
by BrittanyB
Employees Worked With
Claude Cantin, Bruce Lee
May 26, 2015
BMW X5 After just starting a new job, I was finally ready to jump into my first premium vehicle. The entire staff, especially my "client advisor" Claude Cant After just starting a new job, I was finally ready to jump into my first premium vehicle. The entire staff, especially my "client advisor" Claude Cantin, helped me move easily through the entire process perfectly in a completely helpful and professional manor. I would HIGHLY recommend Rusnak BMW and especially Claude Cantin. More
by Stuart805
Employees Worked With
Ken Christ
April 19, 2015
Poor Customer Service, No Customer Loyalty We customized a BMW with Rusnak about two months ago, after negotiating the lease payments and other terms. We went to pick up our car today, after wa We customized a BMW with Rusnak about two months ago, after negotiating the lease payments and other terms. We went to pick up our car today, after waiting for the car to arrive from Germany, and they claim they have no knowledge of the negotiated price and terms, even though we met with Amir both times. This is reflection on Amir's ethics and customer service, and the quality of Rusnak's management given that he is even employed by the company in a Sales Manager role. I will not be returning to Rusnak, and I may not even return to BMW at all for my next car. More
by malibu123
Employees Worked With
Amir Khansari
January 17, 2015
Love this dealership and the salesman!! I have purchased three, soon to be four, vehicles from Mark Weisburg at Rusnak (and my sister just bought a vehicle from him as well). I truly believ I have purchased three, soon to be four, vehicles from Mark Weisburg at Rusnak (and my sister just bought a vehicle from him as well). I truly believe it is the best buying experience anyone can have! I have had other BMW dealerships take my money to order cars and never order them, refuse me service because I was too young to buy a BMW(their exact words) without knowing my age (in my 30s) and completely ignore my need for help when trying to look at vehicles. Mark and the staff at Rusnak are wonderful! They make the buying process stress free and easy. They don't beat around the bush and are willing to do whatever is needed to get you in the vehicle you want. I cannot tell you how much I recommend Mark Weisburg and Rusnak BMW. More
by Mrswinzer
Employees Worked With
