Rusnak BMW

This note comes all your way to show our thankfulness to your sales department’s agent Justin Avnon who helped us a great way. My Husband and I heard about the Rusnak of Westlake’s vast inventory of BMW your sales department’s agent Justin Avnon who helped us a great way. My Husband and I heard about the Rusnak of Westlake’s vast inventory of BMW cars from some of our friends. We only wanted to see the models and colors. I had no intention for test drive at all. We always had a Mercedes Benz but this time we wanted to see what other options are available and how much we would like a car to make us forget about leasing a Mercedes Benz again. Justin Avnon was the sales person who greeted us while we were looking at cars. His enthusiasm, knowledge, professionalism, and the most importantly his hones answers to our questions drew my husband and I attention to discuss about rates and being interested to hear about offers that were available to us. Jason helped us out from beginning to the end. He took his time to show me everything from setting up the Bluetooth to the end. The process was seamless. I left with a sense of trust, and confidence that Rusnak would now become my car store of choice. I confidently give Rusnak dealership and specifically Jason Avnon my highest recommendation without slightest hesitation. More

Negotiated price for a 2008 BMW 335 convertible prior to visiting dealership. Everyone was very friendly and helpful and my four kids were entertained in their TV room while we finished paperwork. Drove 80 visiting dealership. Everyone was very friendly and helpful and my four kids were entertained in their TV room while we finished paperwork. Drove 80 miles, but well worth it. Price was as agreed and they were still there and helpful after I wrote the check. Multiple employees approached us and asked if we needed assistance while we were there. I live near Crevier BMW and went to the dealership twice to browse cars. Both times I was ignored- unbelievable. More

Robert is outstanding to work with - very professional, took time to understand what we wanted and provide a solution. He ensured we fully understood the vehicle, options, and pricing. We would, without took time to understand what we wanted and provide a solution. He ensured we fully understood the vehicle, options, and pricing. We would, without hesitation buy from him again! More

I had a positive experience with Rusnak BMW recently. I went in just wanting to see what they could do for me after I was getting close to signing a deal with another dealership. It turned out that Vitaly went in just wanting to see what they could do for me after I was getting close to signing a deal with another dealership. It turned out that Vitaly was able to get me in a 2011 335 vs. 328 at the same cost the dealership was going to get me in a 328. I spent a considerable amount of time with me afterword explaining the car's new features. Would definitely recommend him and Rusnak! More

Justin Avnon and his staff gave me the most pleasant, hassle free experience Ive ever had while leasing a car. No surprises, not once cent difference from my our original negotiation at sigining... very hassle free experience Ive ever had while leasing a car. No surprises, not once cent difference from my our original negotiation at sigining... very impressed. Very friendly and welcoming, very professional and knowledgeable and most importantly great communication from the time he found the car until delivery... Justin Avnon has a new life long client - HIGHLY RECOMMENDED!!! More

Great service, Robert was excellent person, Helped us Great service, Robert was excellent person, Helped us out from beginning to the end, pumped Gas in the car, eventhough this should have Been done b Great service, Robert was excellent person, Helped us out from beginning to the end, pumped Gas in the car, eventhough this should have Been done by service dept. I appreciate his service and the deal that I Received. Thx Gary More

My husband and I stopped by Rusnak for research purposes only. Neither of us wanted to engage with sales folks. However, as we were drawn in by the selection (and beauty) of driving machines, Rob Lambert only. Neither of us wanted to engage with sales folks. However, as we were drawn in by the selection (and beauty) of driving machines, Rob Lambert offered information and assistance in a low-key way but knowledgeable manner. We made our purchase decision based on facts in a hassle-free way. No haggling. Rob took the painful back-and-forth negotiations out of the equation and we came to a decision in a pleasant and direct way. He was great. Programmed phones, explained features and answered questions, followed up questions later by phone and email. Welcomed me back on a quick lunch break and escorted me through the parts (or is it toys??) department, introduced me to the service manager. I'd had a bad experience with another BMW dealer in LA, and had vowed never to vote with my dollars again on BMWs simply because of the poor service and the "you need us more than we need you" attitude that dealer conveyed.... post-purchase. Rusnak got me over that in a few hours. I look forward to bringing the car in for service. An unexpected plus is the mileage. I'm getting 27.0 MPG on my daily 25-mile commute from WLA up PCH, through Malibu Canyon, and out the 101 to WLV. In a traveling safety-entertainment-communication center that's a pleasure to drive. I love voice dialing Rob to tell him my latest MPG. And he acts as if I'm his only customer, ever. More

David is awesome, he made me switch from Mercedes Benz to BMW. Last 4 cars were bought from David when he sold Mercedes and I never thought I would switch to anything else. BMW. Last 4 cars were bought from David when he sold Mercedes and I never thought I would switch to anything else. More

David Waldock was great.. Really the only thing bad I have to say about the entire deal was the fact that the dealership wouldn't quote a price over the phone, but to their credit, after some back and fo have to say about the entire deal was the fact that the dealership wouldn't quote a price over the phone, but to their credit, after some back and forth with regards to price, they offered me a price better than what hey "hinted" at over the phone. I would highly recommend this dealership and David himself. He was professional, quick to return phone calls and got me an outstanding deal on a car! More

Had a good inventory, negotiated without hassle and provided good service. Made it easy to complete the deal and actually had the cars advertised at the deals advertised. Bought a second car from the s provided good service. Made it easy to complete the deal and actually had the cars advertised at the deals advertised. Bought a second car from the same dealer within a few weeks. More