Rusnak BMW

Took my 2011 BMW X3 in for routine service. Service was completed as promised, car was washed, and Rusnak even furnished me with a loan car for the 4 hours that my car was there. What more could I ask f completed as promised, car was washed, and Rusnak even furnished me with a loan car for the 4 hours that my car was there. What more could I ask for? More

The worse experience of my life. After spending 2 days of negotiations and finalizing the price on a used car (X6 2009 listed at $40,882) , The salesman (Frank Poor) got the approval from the management to s negotiations and finalizing the price on a used car (X6 2009 listed at $40,882) , The salesman (Frank Poor) got the approval from the management to sell us the car at the agreed price ($37.250). After driving back to the dealership to close the deal, the General Manager (Niel) doesn't want to sell the car at this price. We were outraged and offended by this and asked the salesman to see Niel. He came and treated in a very unprofessional and arrogant way. I showed him the written agreement that we exchanges through text messages back and forth. But he kept denying and saying that this is not an agreement. After seeing Niel's arrogant's approach to treat his customers I told him that even if he tries to sell me the cat $10.000 less, I won' t buy it from this Dealership Anyway I used to be a very happy customer of RUSNAK for years and I was bringing my family who moved from overseas to buy cars at this dealership. But after this horrible experience not only I won't be back anymore but I don't recommend it to anyone unless RUSNACK takes some serious measures to train his employees and teach them on how to be honest and respectful towards customers. More

If you are looking for a BMW, look no further. Rusnak BMW is the best by far! My wife and I are very picky, we went to a total of 5 BMW dealerships before buying at Rusnak. Marc Leunis is the best sa BMW is the best by far! My wife and I are very picky, we went to a total of 5 BMW dealerships before buying at Rusnak. Marc Leunis is the best salesman I have ever purchased from. We got a great deal of a Certified Pre-owned 3 series. The sale was low pressure and very transparent. We explained our situation and he gave us about 8 different options for our trade-in and the new vehicle. I wish I could give more stars and will only be purchasing from Rusnak in the future! Thanks. More

I just leased a new 328i from Rusnak using the internet sales department. Everything about the transaction went smoothly, and I went from inquiring about the car on Saturday night to taking delivery Monday sales department. Everything about the transaction went smoothly, and I went from inquiring about the car on Saturday night to taking delivery Monday evening. No pressure, no hassle, and a great price. More

Worked with Jeff Kaltman in internet sales. The whole purchase experience was excellent. Jeff didn't play any games, he knew the product top to bottom, made custom ordering our car a breeze, and kept u purchase experience was excellent. Jeff didn't play any games, he knew the product top to bottom, made custom ordering our car a breeze, and kept us up to date from order to delivery. He was always accessible and responded to e-mails quickly; very refreshing. Highly recommend buying through Jeff. Tom and Jill. More

I made the deal with Eugene verbally, when I showed up to the dealership nothing changed. Everything was exactly as he promised and even better. I appreciate the honesty and hassle free car buying. No pus the dealership nothing changed. Everything was exactly as he promised and even better. I appreciate the honesty and hassle free car buying. No pushy sales tactics, no games, honest answers and best deal in town. I drove from Studio City/Toluca Lake Are, well worth the 30 mi drive. I will refer friends, family, and anyone else looking for a great deal for a BMW. More

Had a great experience with Jeff Kaltman at Rusnak BMW! Highly recommend to anybody. He has an excellent attitude toward a customer. With all his experiences and knowledges of car sales made my purchase re Highly recommend to anybody. He has an excellent attitude toward a customer. With all his experiences and knowledges of car sales made my purchase really enjoyable! Thank you, Jeff! More

I purchased a certified BMW from Rusnak in Westlake California earlier this year. Following an inspection from another dealer, I found out the radio needed to be replaced at an expense of $1,000. California earlier this year. Following an inspection from another dealer, I found out the radio needed to be replaced at an expense of $1,000. The main menu feature of the electronic controls will not work. I am afraid to find out how much that will be. There is a crack in one of the wheels and it looses air quite often. Obviously this is a safety issue in addition to an inconvenience. I have contacted Rusnak many times and cannot get the consideration of a return call or an email acknowledgment. Knowing what I now know, this is what I should have done. - Go to a dealership that will stand by what they sell. - Buy closer to home so you can expect dealership support. - Thoroughly inspect the car or make sure you get a profession opinion on the vehicle. - Get a 30-60 day warrantee on big ticket items. I travel a lot and was unable to take the car and have it checked out. My mistake. More

Face it, regardless of the convenience of the location or the architecture of the store, the major factor in a great car buying experience is the Sales representative. In our case Jeff Kaltman was superb. the architecture of the store, the major factor in a great car buying experience is the Sales representative. In our case Jeff Kaltman was superb. He is extremely knowledgable and experience with BMW and it shows. He takes the right amount of time to help and is not impatient or pushy one single bit. We had a GREAT time buying a car. The deal was fair and all the details were in place to make our new 535 a car that we are certain will continue to bring us pleasure. Thanks Jeff for a job well done! Laurie and Mike More

Eugene was a great sales associate. He made my car buying experiences fast, easy and was thorough with explaining any questions I had. He followed up with me to make sure I was happy with my purchase. He wen experiences fast, easy and was thorough with explaining any questions I had. He followed up with me to make sure I was happy with my purchase. He went out of his way and was very accommodating. I will never go to another dealership for my future purchases. More