Rusnak BMW

We went to four or five BMW dealerships as well as others as we had not decided which car we were going to purchase. When we met Rob Lambert, we still only about 1/2 way through the process of car shopping. as we had not decided which car we were going to purchase. When we met Rob Lambert, we still only about 1/2 way through the process of car shopping. Rob was courteous, sassy, willing to give his honest opinion and was fully committed to assisting us with the car of our choice whether or not he would profit from it. He fully extended his help and expertise to us over several days. We found ourselves calling him for advice from various dealerships. He was always honest with us, which was very important to me. Rob was so patient and went through the car buying process with us without pressuring me at all. He was willing to be where I was in the process and not use some sort of "cheap" sales technique to hurry me along. This is the man to trust when buying a car! I was quoted over $150 a more per month payment by one particular dealer for the exact same car! I was alway upfront with each salesperson we spoke to, so that I could compare "apples to apples." In the end, we drove 6 hours out of our way (in traffic) to buy a car from Rob. The exact car that we wanted was very close to our home, but being a salesperson myself, working on commission, I can see who does their job as they should. Rob Lambert was remarkable in his work. His mannerism isn't as smooth as some salespeople, but his knowledge and willing to give us the very best deal was clearly present. At one point in our shopping, he even helped us find another car at a different dealer that wasn't a BMW because he said, "it was all about service to the customer." I was so impressed that he would be willing to go to such a great length. I most highly recommend Rusnak BMW with Rob Lambert as your salesperson. I will also say that everyone else I encountered at Rusnak was very nice and helpful also. They run a good business there and it's worth the drive to have peace of mind in a place where people can be counted on to do their job in the most professional way possible. Bottom line folks is......This is where you're going to get the best deal by far and Rob Lambert is the man to see! You won't regret it! More

I recently purchased a certified pre-owned BMW from Rusnak and the experience was great. The customer service couldn't have been any better. Vitaly was very hospitable and he made sure everything went Rusnak and the experience was great. The customer service couldn't have been any better. Vitaly was very hospitable and he made sure everything went smoothly I still call him when I have questions and he doesn't hesitate to help. The next time I'm in the market for a vehicle there is no question where I will go Rusnak BMW. More

Mehran Forutan is such a nice person and very knowlageble salesman. I had great time looking for our cars with him. This is my 2nd car in past 12 month from Rusnak and Mehran was the main reason for me to salesman. I had great time looking for our cars with him. This is my 2nd car in past 12 month from Rusnak and Mehran was the main reason for me to drive from orange county to Westlake. I will recommand him to all my freids. More

Went on the internet and proposed a offer. Jeff responded in a day and we talked. I told him my budget and he can back in an hour with a new proposal. This was a deal I couldn't pass up. Called responded in a day and we talked. I told him my budget and he can back in an hour with a new proposal. This was a deal I couldn't pass up. Called him up drove out to westlake and within 2-3 hours had signed my lease and was off the lot with a new car. I am estatic with the car and even more happy with the deal! Great customer service and staff. Thanks More

I have purchased several BMWs here over the years. Buying is never a great experience with all the horse trading. That's the car industry and Rusnak is no different. I have had great service experiences over is never a great experience with all the horse trading. That's the car industry and Rusnak is no different. I have had great service experiences over the years. Repairs are done right and the tech goes above and beyond. Advisor is honest and always helpful. When buying, all I can say is caveat emptor. More

I was told the vehicle I purchased was a "brass hat" and was explained that meant it was driven by an employee of BMW for the 8000 miles it had on it. Thus it had to be sold as used. They said howe hat" and was explained that meant it was driven by an employee of BMW for the 8000 miles it had on it. Thus it had to be sold as used. They said however that I would receive the full 4 year 50 thousand mile warrantee from the day I purchased it from them. I brought the car in at 40K for work needed, I was informed now still under three years from my purchase, that my warrantee had in fact run out. Seem those that sold the car to me had not only lied about it being a "brass hat", but they also misled me in the length of the warrantee. Also beware of exorbitant pricing for goods and services. I called in to see what a chipped front windshield would cost to replace. I was told $1780.00... for a 3 series windshield! I called 3 other business and requested original OEM glass and paid a premium and still was never quoted higher than $580. Guess they use real special bonding cement. Shame on you Rusnak. More

The service at this dealership is terrible. I have had to replace the fuel pump on the my 535i 3 times and most recently came in to change the fuel injector which was has been on recall. The service advi to replace the fuel pump on the my 535i 3 times and most recently came in to change the fuel injector which was has been on recall. The service advisor was going to give me a non-BMW rental even though their policy was to give a BMW for recall situations. I brought the car home and didn't touch it the whole weekend, and Monday am, the car won't start, multiple alarm lights were on, from transmission, tire alarm, steering wheel, engine malfunction, etc. It was also in low power mode, and the windshield wipers would function all the time and couldn't be turned off. I bring it in, and the advisor doesn't apologize once and gives me a non BMW rental. Later he tells me its because water got into the trunk, which is a bunch of BS, because the trunk would have completely opened up it it was open. Also he doesn't let me know whats going on until after 6 pm everyday when you're trying to make plans about picking up the car. The 3 year free maintenance is misleading because unless you have the time to keep bringing in your car to get fixed and deal with pathetic advisors, its really not worth it. More

Made an appointment for 8: 30 a. m. Friday to fix a Made an appointment for 8: 30 a. m. Friday to fix a Bluetooth problem on BMW 5 series. Arrived on time and waited 45 minutes to meet a service Made an appointment for 8: 30 a. m. Friday to fix a Bluetooth problem on BMW 5 series. Arrived on time and waited 45 minutes to meet a service rep. The RUSNAK rep then told me BECAUSE IT WAS A FRIDAY they would need the car overnight. I asked why RUSNAK didn’t tell me that when I made the appointment? Got the usual 'dumb-look.' I said OK and asked what time tomorrow it might be ready; he then said well it won’t be ready until sometime Monday! I said that's not overnight. His reply: Well it is because RUSNAK DOESN'T work Saturdays. My family has owned five (5) BMW's over the years and have very often encountered similar problems with this dealership's service department. I could never understand their ‘Sell and Go to Hell’ policy regarding service. I decided to give RUSNAK one more chance to because I thought it was a simple problem and they are local. The service stinks, people are aloof, RUSNAK dealership is an embarrassment to BMW. We would rather drive from Westlake Village to Calabasas or Camarillo for service at another dealership than waste valuable time and our sanity dealing with RUSNAK! How they stay in business amazes me. By the way, my wife's car, a Jag, was purchased from RUSNAK JAGUAR and they do dot seem to have the same service problems as BMW. Maybe the JAG service manager can train the BMW service Manage the meaning of SERVICE. More

Went in looking to find information on a car and was treated very poorly by the first salesman to approach. It's possible he was having a bad day, but it did not excuse his rudeness, condescension and treated very poorly by the first salesman to approach. It's possible he was having a bad day, but it did not excuse his rudeness, condescension and overall aggressive behavior. We headed down the road to Bob Smith BMW and were treated with respect and terrific customer service. More

Worse dealer experience ever. Made it to dealer at 6:45PM after an hour drive only to have the salesman (don't have his name because he didn't even bother to introduce himself) try to shoo me out the 6:45PM after an hour drive only to have the salesman (don't have his name because he didn't even bother to introduce himself) try to shoo me out the door because wanted to leave at 7:00PM sharp! His attitude was pessimistic and I felt like he was trying to get rid of me even though it was pretty much a guaranteed sale since they were the only dealer that had the vehicle I wanted. The only positive experience from visiting this dealer is that I've learned how not to treat my own customers. More