Rusnak BMW

In in 2008 I purchased a preowned 2005 525i. My first experience was to have my car in the service department 21 days of my first 30 daysn of ownership...all due to window tinting issues that I had to so experience was to have my car in the service department 21 days of my first 30 daysn of ownership...all due to window tinting issues that I had to solve myself by calling other window tinting shops and telling the Rusnak service people how to fix the tinting issue. Eventually I had to call a sales manager to help me because I knew that they would care more about customer satisfaction than the service department. This was my first experience (not good), BUT anyone can make a mistake. My second service experience (other than regularly scheduled rountine maintenance), was last Friday night, I lost my keys. My husband drove to my office (45 miles) to bring me the spare key. The spare key did not work. I called BMW Roadside Service and after carefully explaining to them what had happend with the key, they sent a service provider to jump the battery. BUT MY KEY DIDN'T WORK so the jump guy left. I called BMW Roadside Service back and they told me that I would need to be towed. By the time I got home it was five and a half hours later. I went to the service department the next morning (a very unhappy person)and asked the service manager if it was reasonable for me to expect my spare key to work...he agreed, everyone agreed, except for one service man (Andre) who explained to me that the battery in the key would go dead if the key wasn't used. He explained that the battery in the key recharged when in use. I told him that he was the FIRST person who had expressed ANY KNOWLEDGE of this and the ONLY person to explain it to me. He assured me that everything would be OK and that he would have the key sent out immediately and arrange for a loaner car for me. My husband picked up my car today and the service man (Andre) told him that our 50,000 mile warranty was no longer in effect because we had 56,0000 miles and charged us $50 for the deductable against my 100,000 mile warranty. I don't care about the $50. I care that I am tired of chasing good customer service. They all knew I was about to cry. They all knew that I AM A CUSTOMER. And none of them cared enough to VALUE me as a repeat customer. One poor experience is just a single experience. I have only had two experiences with them and both were unacceptable, uncaring and certainly short sighted. I am a tired Rusnak customer. They wore out my nice. I wonder how much they spend in marketing for a new customer. They had me and gave me away to another BMW dealership. More

Estimates are always over the roof. Often, several trips to the dealership required in order to complete the job properly. Even though I always leave my callback phone number, service adviser never calls m to the dealership required in order to complete the job properly. Even though I always leave my callback phone number, service adviser never calls me back when the work is completed. Expect to receive second rate service if you didn't purchase your car from them. More

Excellent service overall. Attention to the customer is paramount. Over the past 4 years, we bought three BMWs from Rusnak Westlake BMW, a 325i, a 328i, and a 7 series. Each time we got a great price, exce paramount. Over the past 4 years, we bought three BMWs from Rusnak Westlake BMW, a 325i, a 328i, and a 7 series. Each time we got a great price, excellent service, honesty and integrity. (Bought all three from Aaron.) Always able to get for service, and the service people are honest. The service scheduler, Renee Norris is extremely helpful. I definitely recommend this dealer. It's a 30 minute drive for us, but we wouldn't go anywhere else for sales or service. More

I was not sure if this would be real but both Ken Christ I was not sure if this would be real but both Ken Christ and Kevin were great, thanks to Ken special deals I got thousands off my car I got the 32 I was not sure if this would be real but both Ken Christ and Kevin were great, thanks to Ken special deals I got thousands off my car I got the 328i 08 loaded in black w/sport I was referred by my coworker and she was right they took care of me on the price Kevin went through the entire car with me and his check list of stuff this was impressive I thought for the price i got that i would be put on the quick path out of the store but this was not the case thanks again More

Just completed my first lease return. I read this web Just completed my first lease return. I read this web site and feared the worst - so many negative postings. My experience today was fantastic. Just completed my first lease return. I read this web site and feared the worst - so many negative postings. My experience today was fantastic. Car was inspected promptly at appointed time and paperwork was processed and I was on my way. I was paranoid about get nickel and dimed for chips and dings and tire wear. Nothing happened. I brought them a clean car with normal wear and a few miles to spare. They gave me my release paperwork. I will definitely be giving them my next BMW business. More

I have never dealt with such a rude salesperson in my life. I should have walked, but they had a very rare 6 speed. I felt so bad about how I was treated that I called the General manger Ken Christ. I kn life. I should have walked, but they had a very rare 6 speed. I felt so bad about how I was treated that I called the General manger Ken Christ. I knew as soon as I talked with him where the arrogant jerk attitude came from. It took him 3 weeks (!!) to finally contact me after I called literally 10 times. Ken never apologized for his rude salesman, and always seemed distracted and like he could not care less. I told him I was a returning customer (!!) and had never been treated this way before when the OLD GM was still running the place. Ken Christ just did not seem to care. No apology. No 'how may I make this a better experience?' No 'I am shocked to hear this.' Nothing. This made me wish I'd never given Rusnak my business. I will never return there, or to any of their other dealerships either. I wish I could tell 10,000 people to stay away from Rusnak. More

An impressive showroom with solid selection. Mark was professional, knowledgable and patient. I suggest doing your homework before entering the dealership and sticking to your game plan. The dealership professional, knowledgable and patient. I suggest doing your homework before entering the dealership and sticking to your game plan. The dealership will make money...it's just a matter of how much. My experience was quite positive. I highly reccomend Mark W. More

AVOID servicing your car here. They will KISS your ass if you have a warranty to keep you coming back. After that...they are rude and will RIP you off. Bought a certified pre-owned BMW 3 years ago from them you have a warranty to keep you coming back. After that...they are rude and will RIP you off. Bought a certified pre-owned BMW 3 years ago from them and purchased extended warranty. Under warranty, had both seat mechanisms, all door locks, alternator, AC accuator (spelling?)fixed at less that 50000 miles (FYI: this is my first and last BMW). This summer took it in for a mini oil change one week before my warranty expired because an oil warning light was on and was told they would look for stuff wrong since I still had a warranty. It wasn't time for Inspection II yet (had a few hundred miles to go). Said everything looked great! 2 months later took it in for Inspection II not worrying too much since they did a "visual" inspection at the mini oil change. Keep in mind this is a low mileage car (55,000). They found 3000 dollars worth of stuff wrong with the car (oil around here, this torn..etc...etc..) Stuff they should have "seen" at my mini oil change while under warranty! Two weeks later, after paying them thousands of dollars, the inspection light came on and they said I had to pay for the diagnostics test as it wasn't related to Inspection II. The guy I spoke with was super rude and defensive. He must be used to my kind of phone calls. My husband has a newer BMW with warranty and we will NEVER take it back to Rusnak! It's Steve Martin in Camarillo or Beverly Hills BMW from now on. Also..if you are going to buy CPO BMW...look on the internet on used car websites. We did this with our 2nd BMW. All the dealers post their used cars. Make them negotiate. It works! DON'T buy from Rusnak though. We found them to be the highest priced and most unwilling to negotiate. More

I can not say enough about how helpful and wonderful my experience was with Mr. Cockrell. He was so nice and really made the process enjoyable. I recommend you go see Geoff for yourself! I have definitely experience was with Mr. Cockrell. He was so nice and really made the process enjoyable. I recommend you go see Geoff for yourself! I have definitely found someone who I will return to see when my lease renews. I will send all my friends to him as well. More

Horrible experience with the internet sales department. Even if they had the perfect car for me, I would never buy it from them. I was on the market for a used BMW, got there, and they were rude the entir Even if they had the perfect car for me, I would never buy it from them. I was on the market for a used BMW, got there, and they were rude the entire time. The vehicles I did look at were a mess. I gave my business to a different dealer. I've bought plenty of cars, this place was by far the worst experience I ever had. More