Rusnak BMW - Service Center

The outstanding service at Rusnak is one of the reasons to own a BMW. Most appointments can be arranged on a next day basis. If the service appointment is likely to be short, I prefer to wait for the car. to own a BMW. Most appointments can be arranged on a next day basis. If the service appointment is likely to be short, I prefer to wait for the car. An hour or two in the very comfortable lounge is an opportunity to regroup, answer email, etc. without interruption. Renee Norris and Larry Koh are serious about getting things right the first time---and willing to put in the extra effort to identify the source of driver concerns. They are also great about responding to questions directly in ways which have saved me a trip to the dealership for issues I could address myself. Above and beyond the call of duty: We ran over a piece of metal causing a flat tire in the desert on the way to Las Vegas---Rusnak staff (Larry and company) located a replacement tire for a 650 convertible 8 miles from our location, saving us a long flat bed trip back to the city. Again, they found a place which would have in their posession THE TIRE in one hour (not just a tire shop or dealer)-- and install it immediately. Finding a tire for a 650 on an immediate basis can be a treasure hunt in the city, much less the desert. More

i find it strange to write this however i believe outstanding service deserves acknowledgement: I have owned 5 BMW's - the last 2 purchased from Rusnak. I would never consider another dealership for outstanding service deserves acknowledgement: I have owned 5 BMW's - the last 2 purchased from Rusnak. I would never consider another dealership for servicing my car and/or i was in the market for another BMW. I took my car in for its 1 year service (on short notice - called at 10am and wanted a same day appointment). The receptionists, the one who fitst answered and at the service dept were pleasant and extremely courteous. I arrived nearly an hour late. Problem? Not at all, Chris, the service manager promptly accepted my car and expedited the paperwork. He asked me if i wanted my car cleaned. I said no, it had been recently washed. Less than an hour later i got a call from Chris that my car was ready. I picked it up, once again such a courteous cashier (no charge), receptionist and the guy who delivered the car. The car looked like it had a 5 hour detail. The salesman who sold me the car, Jeff, came to say hi, chatted without any salestalk. Remembered all my details although he has probably sold hundreds of cars since them. No, i was not paid to write this! Just think in this day and age when this kind of service is rare, it deserves recognition. I have dealt with many other dealerships, including other BMW shops and none come close. Glenn Playa Vista, CA More

Robert Hull, a service ad visor is always extremely friendly, helpful and efficient. My car is always washed and cleaned and ready by the promised time. friendly, helpful and efficient. My car is always washed and cleaned and ready by the promised time. More

Robert's great. Great attitude, always gets the job done. And actually does what he says he's going to do! Very rare these days. Thanks Robert! done. And actually does what he says he's going to do! Very rare these days. Thanks Robert! More

Took my 2011 BMW X3 in for routine service. Service was completed as promised, car was washed, and Rusnak even furnished me with a loan car for the 4 hours that my car was there. What more could I ask f completed as promised, car was washed, and Rusnak even furnished me with a loan car for the 4 hours that my car was there. What more could I ask for? More

I was having my BMW 328i serviced, they helped me roll out of my lease early and into another car. I didn't know it was a possibility, they pro actively helped. I also have a Porsche from Rusnak and used out of my lease early and into another car. I didn't know it was a possibility, they pro actively helped. I also have a Porsche from Rusnak and used to have 2 Jaguars from Rusnak. Great company great empolyees. More

I have purchased several BMWs here over the years. Buying is never a great experience with all the horse trading. That's the car industry and Rusnak is no different. I have had great service experiences over is never a great experience with all the horse trading. That's the car industry and Rusnak is no different. I have had great service experiences over the years. Repairs are done right and the tech goes above and beyond. Advisor is honest and always helpful. When buying, all I can say is caveat emptor. More