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Rusnak Bentley Rolls-Royce Maserati

Pasadena, CA

Overview
Employees
Reviews
Vehicles
4.7
260 Reviews
At Bentley Pasadena, we'd relish the chance to earn your business. So, whether you're in the market for your next luxury car or you're in need of trusted, premium-quality Bentley service and maintenance for your current Bentley car near Los Angeles, you owe it to yourself to make Bentley Pasadena your first and only stop. Visit us at our Pasadena, CA Bentley dealership, conveniently located at 285 West Colorado Blvd in Pasadena, CA, close by to Los Angeles, Glendale, and Burbank, CA, and let us show you all that we have to offer.
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285 W Colorado Blvd

Pasadena, CA

91105

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Showing 260 reviews

December 08, 2020

Worst experience, the amount of misinformation and wrong information was unbelievable after spending that much money with Rusnak Bentley. I would recommend going anywhere besides this Dealership. More

by JIM98007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Julia Golding, Clinton Woosley, Joanna Rodriquez
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Dec 09, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Jim, After reviewing your transaction with all involved it seems that the delay in releasing the Manufacturers Certificate of Origin due to this being an out of state delivery registration ended up tainting an otherwise smooth transaction. Everyone involved feels awful that you were disappointed due to the delay and not having it communicated properly. Clint especially works very hard to provide an excellent experience to all of his clients and feels bad that he did not succeed in this case. He mentioned what a nice client you are and he understands that he should have better researched how long it would take to get the MCO released to you. We hope you are happy with your new Bentley and want you to know that we are here for you if you have any questions or concerns moving forward. Please feel free to contact me directly if you would like to discuss any other concerns. Thank you, Anthony Ziemann / General Manager / aziemann@rusnakautogroup.com / 626-229-2782 direct line

Dec 09, 2020 -

JIM98007 responded

Anthony, WOW! It wasn’t the time it took.it was the wildly changing stories ( Daley ) it is a title then an MSO then a title etc. it was being overnighted And not sent three times, not acceptable on a cash deal. Quite honestly there is no excuse for the lack of professionalism.

Helpful
December 07, 2020

My experience at Pasadena Bentley is ALWAYS first-rate. Andrew was very professional and personable. He is very good at managing up the service techs! Great Service! More

by jerry.stockstill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
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Dec 08, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Thank you for the positive review and rating! We are happy to know that you have had good experiences with us and with the help of our team, especially Andrew. We value your business!

Helpful
December 04, 2020

Bought a car with Rusnak Maserati with Warren Chen. After several promises by Warren of shipping the car, he was not sufficiently communicating the issues and was withholding contract information I had signe More

by Paolo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Anthony Ziemann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Chen
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Dec 04, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Paolo, It is very disappointing when situations arise such as this. Thankfully I have never had a situation like this in over 35 years in this business. Having reviewed your communication with Warren it is clear that he gave you correct guidance conforming to our company policies of how we would require payment to expedite release of the vehicle to a trucking company to ship the car. You were advised and agreed to sending a wire transfer which would have allowed us to release the vehicle and get it to you ASAP. Instead you sent us a personal check which based on our company policy requires us to wait 10 business days prior to releasing the vehicle. When I attempted to show you in black and white from a reputable third party that most banks ask for 9 days on a large sum you refused to even read or acknowledge it. Demanding that I override a company policy is beyond my authority. Rusnak takes pride in making every effort to provide the highest level of customer service. Warren exemplifies that and has a long history of being professional in assisting clients and is very knowledgeable in our company policies. This outcome is certainly not what we were hoping for. My goal in speaking to you was to explain why we have such a policy and unfortunately you were unwilling to discuss. We wish you the best of luck in your vehicle search and are disappointed that we were unable to resolve this situation to your satisfaction. Thank you, Anthony Ziemann General Manager

Dec 06, 2020 -

Paolo responded

Tony, What you are stating about the communication is incorrect. I have not received such explanation from Warren Chen. The deal was pushed from him before I had to leave the country. As I was not able to do a wire transfer, I have sent an overnight check. Nowhere in any communication from Warren I was made aware of your policy and at no time he proposed alternative solutions. He kept me in the dark until I was back from abroad and we met. As I said earlier you are selling luxury cars and accordingly I expect a salesperson to manage the transaction. Communication is part of it. What you are stating that he communicated the policies and came with alternative constructive solutions is simply not true. He has not tried once to call me or write me a txt or email with exactly the reasons why you would not release the car or offer me alternatives. None. I would not feel as irritated and disappointed if that had happened. The deal fell apart because I don’t trust Warren and you know better than I what trust means in your business. Rusnak just lost a customer that would have come again and again and would have recommended your dealership to others. Gaining back trust from a disappointed customer is almost not possible and definitely not productive in being defensive and stating the integrity of a salesman that has not done his job. I would definitely not be as disappointed about the loss of energy and time if I felt everything was done to salvage the relationship. Warren Chen was just assigned to me and I would not recommend anyone to let him handle another transaction. Luxury brands should be supported by true and trustworthy professionals and he is definitely not one of them. Btw you still owe me funds that you cashed despite we cancelled the contract and are holding back for another 10 days with no good reason. That’s all.

Dec 06, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Paolo, I have offered ways to resolve the situation and you have decided to follow a different path. I have tried to explain the reason for our policy on personal checks and you were not willing to listen for even a moment. From the beginning a wire transfer was requested and this was properly communicated to you by Warren. Had this request been followed we would not be in this situation. We strive to provide a great purchase experience to all clients and I am as disappointed as you are that we are now in this position. With a bit of understanding and flexibility this could be resolved. Regards, Anthony Ziemann General Manager.

Helpful
November 19, 2020

I left my 2020 Ghibli for service and after that I notice that the could start is not the same. I called in to talk about the issue and so far nobody returned my call. I was expecting a better customer se More

by MARIO25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Edwards
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Mario, I'm sorry to hear your concerns have yet to be addressed. I will have my Service Manager Brian Edwards reach out ASAP to see what we can do to help. If you need my assistance please let me know. You can reach me at aziemann@rusnakautogroup.com or my direct line 626-229-2782. Sincerely, Anthony Ziemann | General Manager | Rusnak Bentley, Rolls-Royce, Karma, and Maserati

Helpful
November 16, 2020

Did an excellent job providing me with valuable information regarding the health of my vehicle. Repairs were made timely and the staff was helpful and friendly. More

by jeremy.helke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Rutherford
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Nov 17, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Jeremy, we greatly appreciate your outstanding review. We are so pleased to have provided you with such a positive experience. We sincerely value your positive feedback and look forward to your next visit!

Helpful
November 02, 2020

Melody was FANTASTIC! She is by far the best service advisor I have every had at any dealership since I've been old enough to drive. She truly gave me the sense she genuinely cared about my problems wi More

by jerry.stockstill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody Beckford
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Nov 02, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Jerry, Thank you so much for the feedback. I'm always happy to hear when one of our team members exceeds a clients expectations. We are very happy to have Melody on our team and I always tell her that she can never leave!! Thank you for placing your confidence in our team and being one of our valued clients. Anthony Ziemann General Manager

Helpful
October 27, 2020

Every one was wonderful at RUSNAK. Appointment was easy, on time service, enough time for loner car. washing my car part I really loved. Car runs excellent. I love everything. Thank you so very much. More

by HELENA.IJOAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
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Oct 27, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

You're so welcome, Helena! We are thrilled to see that your car is back to running in top-notch condition. If we can do anything else for you, don't hesitate to let us know.

Helpful
October 24, 2020

Andrew was very helpful, very informative. Communication was beyond amazing. Very pleased with the time punctuality of the maintenance. Andrew made the experience great thanks again More

by DANIEL_APODACA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
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Oct 25, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Daniel, thanks for taking the time to write an amazing review! We're glad to hear Andrew went above and beyond to assist you with a high level of customer service throughout the process. We are looking forward to working with you for years to come!

Helpful
October 22, 2020

Im very pleased with my maserati! Warren is such a classy, patient and handsome guy!!! He made the whole process of buying my new car so effortlessly and I never felt stressed at any moment. Thank you More

by SUZIKALYPSO11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Ziemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joanna Rodriquez, Warren Chen
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Oct 22, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Thank you for the great review. We will be sure to thank Warren for providing you with an excellent car-buying experience. We look forward to working with you again.

Helpful
October 16, 2020

Warren and Julia did an outstanding job. All process of return my leased vehicle and get a new one was smooth and fast. Thank you More

by MARIO25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julia Golding, Joanna Rodriquez, Warren Chen
Report | Print
Oct 16, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Thank you for the excellent review, Mario! We are happy to see that Warren and Julia made your visit go so smoothly. Congratulations on your latest least; we look forward to working with you again.

Helpful
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