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Rusnak Bentley Rolls-Royce Maserati

Pasadena, CA

4.7
260 Reviews
At Bentley Pasadena, we'd relish the chance to earn your business. So, whether you're in the market for your next luxury car or you're in need of trusted, premium-quality Bentley service and maintenance for your current Bentley car near Los Angeles, you owe it to yourself to make Bentley Pasadena your first and only stop. Visit us at our Pasadena, CA Bentley dealership, conveniently located at 285 West Colorado Blvd in Pasadena, CA, close by to Los Angeles, Glendale, and Burbank, CA, and let us show you all that we have to offer.
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285 W Colorado Blvd

Pasadena, CA

91105

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Showing 260 reviews

December 16, 2020

Vrezh, Ray, and the rest of the team at Rusnak Pasadena was so pleasant to deal with. I am so happy I got my Bentley from them. More

by CBERTA92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Mkrtchyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vrezh Zatikyan
Dec 17, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

So happy to hear that you had a great experience and are satisfied with the service provided by Vrezh and Ray! I'm sure you will enjoy your new Bentley! Thank you for taking the time to share your experience with us. Anthony Ziemann | General Manager | aziemann@rusnakautogroup.com | 626-229-2782 Direct Line

December 16, 2020

Horrible service We agree on a price purchasing my car for trading another ROLLS ROYCE Collins and then they change their mind very unprofessional i’ve been by a ROLLS ROYCE for 25 years from O’Gara B More

by grigorjara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Mkrtchyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rickey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vrezh Zatikyan
Dec 20, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Grigor, It is unfortunate that we were unable to come to an agreement on pricing. Trade appraisals are honored for 7 days or 150 miles. Your appraisal was expired for quite a long time. With the exception of a collectable vehicle it is normal for a vehicle to continue to depreciate which requires a re-evaluation and for the value to be adjusted accordingly. We utilize specialized market data to ensure that we offer competitive appraisal amounts. If you feel that your trade in appraisal is not accurate please provide any information you have that we may have not considered. You are welcome to remove your trade in from the transaction and sell it on your own if you have a source that is willing to offer you an amount you are satisfied with. If you would like to discuss further please feel free to reach out. Thank you, Anthony Ziemann | General Manager | aziemann@rusnakautogroup.com | 626.229.2782 Direct Line

December 15, 2020

Warren provided exceptional service! He was punctual, friendly, patient and beyond accommodating! Warren made himself available to us by email, text and phone; he sent reminders and helped keep us aware More

by sdotylaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanna Rodriquez, Warren Chen
Dec 16, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Your review made us smile. We're very happy to learn our team was able to accommodate communication with you about what was going on throughout your experience here. We truly appreciate business with us at Rusnak Bentley Rolls-Royce Maserati Karma and we'll be sure to share your kind comments with Warren. Have a wonderful day!

December 12, 2020

12/4/2020 Friday, in service for replacement of center console piano black was delaminates and pick up the car in the same day. On 12/7, Monday drove to work in Culver City and after discover harzard ligh More

by fnaglobal
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Lascano
Jan 08, 2021 -

Rusnak Bentley Rolls-Royce Maserati responded

Good afternoon, Thank you for taking a moment to complete the survey regarding your experience. I would like to apologize for the return visit to repair the switch, especially when it was a simple issue that should have been checked and corrected prior to releasing the car to you after the original repair. We do have a quality check process in place but unfortunately it was not caught. We appreciate you and your many years of business with us, and hope that we can continue to service your vehicle with the level of service you expect from Maserati and the Rusnak Auto Group. Please contact us before your next visit, we can offer complimentary pick up and delivery to help save you time and trip back to Pasadena. Brian Edwards Service Manager

December 12, 2020

Warren Chen is one of the most professional automobile sales persons I have ever had the pleasure to due business with. He was very attentive and responded to all of my questions and concerns. I would d More

by neil f
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia Golding, Joanna Rodriquez, Warren Chen
Dec 13, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Thank you for visiting Bentley Pasadena, Neil. We will be sure to thank Warren for providing you with the most professional sales experience. We look forward to working with you again.

December 11, 2020

Service was good and friendly. Warren made the process very easy. Price was good for a good deal on my trade in. I would definitely recommend purchasing a vehicle from Rusnak. More

by YAHAN.WU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Warren Chen
Dec 12, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Thank you for your feedback and recommendation of Rusnak! We'll be sure to thank our team for providing you with an outstanding level of care. If there is anything else we can assist with, please do not hesitate to reach out!

December 10, 2020

Clint was very patient, knowledgeable, professional, friendly, honest and by far the best sales associate I have ever dealt with when buying a car, and I've bought many over 30 years. I would highly rec More

by Tom C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Ziemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clinton Woosley
Dec 11, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Thank you for the amazing review, Tom. We will be sure to thank Clint and Tony for providing you with an excellent car-buying experience. We look forward to your next visit to Bentley Pasadena.

December 10, 2020

Clint was extremely knowledgeable and helpful about the different features and aspect of each car. He did a great job figuring out what my needs were and was always available for my questions throughout th More

by Sarah S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clinton Woosley
Dec 10, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Thank you for the great review, Sarah! We are happy to learn that Clint's knowledge and expertise helped you find the right vehicle for you. Your recommendation is appreciated; Bentley Pasadena looks forward to working with you again.

December 09, 2020

Excellent customer service!Clint was very professional Excellent customer service! Clint was very professional and knowledgeable. He answered all our questions and educated us with all the cars details. More

by Avo P.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clinton Woosley
Dec 09, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Avo, I'm happy to hear that you had a great experience with Clint. We really appreciate you taking the time to share with us. If I can be of any assistance in the future please feel free to reach out. Thank you, Anthony Ziemann | General Manager | aziemann@rusnakautogroup.com | 626-229-2782 Direct Line

December 09, 2020

Ricky was very friendly and tried to be helpful but did not know the car he was selling. It was a new model but had been at Rusnak for at least a month and he should have known all about the car by then. J More

by SANDYPOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rickey Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric, Julia Golding, Joanna Rodriquez
Dec 09, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Sandy, Thank you for your business and I hope you are enjoying your beautiful new Bentley Bentayga. After speaking with all involved in your transaction Rickey did inform me that he was not aware of a software change that Bentley had made regarding the programming instructions for the built in garage/gate opening system and that he had to request assistance from one of our technicians to get it figured out, which ultimately took longer that it normally should. Rickey has been with Rusnak for many years and he takes providing a high level of service very seriously. Although this was an unforeseen circumstance it was important to him to resolve the issue for you before you took delivery which thankfully we were able to do. Our entire sales staff and technicians do go through product training required by Bentley to prepare for new products and updates to avoid things like this and we are sorry that your experience was less than perfect. Julia did come over to meet and welcome you and your husband and to say hello. She was waiting for a break in your conversation with Rickey to say hello and she said Rickey introduced her to you both. She did mention that you went back to going over the car with Rickey quickly and that she discussed the equipment on the car with your husband at that time. I know that you and Julia had multiple phone conversations prior to arranging completion of your transaction and Julia felt that your interactions were pleasant and that you had established a great rapport. Our goal is to provide excellent service to all of our clients and I apologize that you were not completely satisfied. If you would like to discuss your experience with me further please feel free to let me know. Thank you, Anthony Ziemann / General Manager / aziemann@rusnakautogroup.com / 626-229-2782 Direct Line

Dec 09, 2020 -

SANDYPOND responded

Look I'm not going to continue with this. Your response is not what took place but I'm okay with you believing it is.....

Dec 09, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Thank you again for your business. We wish you all the best with your new Bentayga. Happy Holidays, Tony

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