Rusnak Volvo Cars

Great Customer Service Thank you for your ongoing outstanding customer service. The entire staff is friendly, attentive, and helpful every time we have interaction with Rus Thank you for your ongoing outstanding customer service. The entire staff is friendly, attentive, and helpful every time we have interaction with Rusnak Pasadena Volvo. More

Service Visit Na'eem Adams is my advisor and he is excellent. I know that I can always count on him for excellent service and for taking good care of both me and m Na'eem Adams is my advisor and he is excellent. I know that I can always count on him for excellent service and for taking good care of both me and my car. More

Not happy with the service 1. The first time Rusnak Service Center inspected my vehicle, they had to remove panels from the interior of the car. I had to return to the service c 1. The first time Rusnak Service Center inspected my vehicle, they had to remove panels from the interior of the car. I had to return to the service center because panels were not put back correctly and were falling off and the interior of the roof had finger marks. 2. They promised to find a noise coming from the back of the car and told me to come back another time - they would take care of it then. When I was back for the 50k service, they refused what they promised and told me to take the car to where I purchased it for that particular issue. 3. They rotated the tires. The tire pressure was completely off (have photos and time stamp) at unsafe levels. I had them re adjust the pressure. 4. During the 50k service they crimped the oil filter which resulted in an oil leak. This left a substantial oil puddle and now stain on my garage floor. When I returned to get the problem they caused fixed, nobody offered to take care of of the oil sitting on my garage floor. I had to go to the service manager to ask that they take care of the mess that happened. First he asked me if I had photos to prove there was a spill. Then he told me he would send someone over to clean the mess. He never did. 5. Right after the 50k service was completed, I had just left Rusnak the day before, the car display showed a coolant problem alert. It instructed me to stop driving immediately. I called my service adviser at Rusnack and he told me it wasn’t a problem. He said that it is ok to just add some water or go and get some coolant and pour it in myself, and that would fix the problem. He said the alert was likely from an air pocket/bubble as a result of an engine flush they performed. I was surprised that he did not offer to fix the coolant issue at the his service center I had to ask him to do that. That was the last straw. I called a different service center - Galpin. It turned out it was indeed a coolant leak and it would have been a big issue if left to continue or if I had done what the service advisor at Rusnak had instructed. 6. While at Galpin, they opened the hood in front of me to inspect the car, I saw that the engine cover had a hole in it and the plastic parts around the engine were scratched. I know for a fact that the engine and cover was pristine when I bought the car. The I called Rusnak yet again to alert them to what we found and he never called me back. More

Quick and easy Good work appreciate the help. Hope check in can be faster next time. Great service from Anthony. Volvo running well so I think we’re set for awhil Good work appreciate the help. Hope check in can be faster next time. Great service from Anthony. Volvo running well so I think we’re set for awhile More

Service visit. started a little late, but was out in 2.5 hours. Did all the work I requested. A little more expensive than I expected but not bad. started a little late, but was out in 2.5 hours. Did all the work I requested. A little more expensive than I expected but not bad. More

Easy and nice This was my first scheduled maintenance for a Volvo XC60 and it was handled professionally and quickly by Anthony and the crew. I wasn't pushed into a This was my first scheduled maintenance for a Volvo XC60 and it was handled professionally and quickly by Anthony and the crew. I wasn't pushed into any additional work and the software update is already much appreciated. More

Third year service for my 2016 XC90 My service advisor Anthony always take care of my car. He got me a loaner and take care the start and stop battery problem. As long as Anthony works My service advisor Anthony always take care of my car. He got me a loaner and take care the start and stop battery problem. As long as Anthony works there. I will keep going to Rusnak Volvo for services. More

Always the best experience Having your car serviced can be a somewhat annoying and painful experience and it never has been at Rusnak Volvo, thanks in large part to Anthony. Having your car serviced can be a somewhat annoying and painful experience and it never has been at Rusnak Volvo, thanks in large part to Anthony. More

Pleased Rusnak Customer I purchased my new Volvo Feb of last year leaving extremely happy with my vehicle and the deal itself. Staff and management were great. First time bac I purchased my new Volvo Feb of last year leaving extremely happy with my vehicle and the deal itself. Staff and management were great. First time back to service my Volvo and I was just as impressed with the experience. The finance manager, Brandi, that helped me purchase my vehicle recommended a service advisor at the time and the customer service was stellar and seamless. Everything was done according to plan and the appointment and times discussed were all honored. The one thing that I wasn't too thrilled with is that I payed for a tire rotation and one of the Volvo logo valve screw caps was gone upon return. Must have fallen off or gotten misplaced. Its not THAT huge of a deal but now one valve cap is missing. More

Service I needed to service my car and went to Rusnak Volvo after having a bad customer service at another Volvo dealerships. It was an Exceptional experience I needed to service my car and went to Rusnak Volvo after having a bad customer service at another Volvo dealerships. It was an Exceptional experience from everyone at Rusnak, especially Anthony. More