Rusnak Volvo Cars

Great team, professional and courteous From Patrick, the sales consultant, to Meena, the sales manager, I have nothing but good things to say, Patrick willingly answered all our questions From Patrick, the sales consultant, to Meena, the sales manager, I have nothing but good things to say, Patrick willingly answered all our questions and was happy to test drive any cars we were interested in. We happened to be zero’d in on one particular model (XC90) but couldn’t decide on trim levels and packages. He showed me all the different options and prices directly on his sales screen, so I felt he was super transparent and just wanted me to get the exact car I wanted (regardless of cost or upselling me). When I finally settled on one, Meena made sure I understood that he’d be willing to mark the car down to get my business. I got a great deal as I was shopping around and doing research on my own, he beat any other price I found within 200 miles. At the end of the day, I got the car I wanted at the best price so I’m happy! Finally, the finance manager (Brandi) made the financing super easy to understand my options and I never got pressured i to using Volvo financing over my own bank. More

XC 40 We love the XC 40! It handles well, has lots of zip, and is comfortable. The dealership is conveniently located, and Patrick was super at ordering t We love the XC 40! It handles well, has lots of zip, and is comfortable. The dealership is conveniently located, and Patrick was super at ordering the exact car we wanted. Would recommend! More

Great service Mark Gilliand was excellent and very accommodating even when I screwed up. Would be happy to recommend other Volvo owners take their cars to Rusnak Vo Mark Gilliand was excellent and very accommodating even when I screwed up. Would be happy to recommend other Volvo owners take their cars to Rusnak Volvo for service. More

Excellent service Always excellent service here. Love working with Na'eem - he's patient and explains everything and answers all my questions. Also, love that Sue is al Always excellent service here. Love working with Na'eem - he's patient and explains everything and answers all my questions. Also, love that Sue is always there to greet me upon arrival. Have been coming here for years! More

naeem was fantastic he alway makes me feel like a vip! Naeem is the primary reason I bought my 3rd Volvo from rusnek! great job! I plan to stick with your guys for years to come. Naeem is the primary reason I bought my 3rd Volvo from rusnek! great job! I plan to stick with your guys for years to come. More

Great personal service! We keep coming back to Rusnak Volvo for service because of Anthony Marino. He is alway friendly and rushes out to greet us. Both my husband & I drive We keep coming back to Rusnak Volvo for service because of Anthony Marino. He is alway friendly and rushes out to greet us. Both my husband & I drive Volvo's and he takes extra special care of our cars. He does a thorough look through and talks to us about what is required and what is needed at the time of service. We always feel like we are in great hands and our cars are well taken care of. I can't imagine getting this type of service anywhere else! More

great service Mark was a great service advisor. Car was ready at the time promised. Will definitely go back to Rusnak Volvo in the future. Shuttle service to my Mark was a great service advisor. Car was ready at the time promised. Will definitely go back to Rusnak Volvo in the future. Shuttle service to my home was a plus. More

Not super helpful My car was under warranty and broke down because of a faulty fuel pump. I paid for lyft rides for several days and was only offered a replacement car My car was under warranty and broke down because of a faulty fuel pump. I paid for lyft rides for several days and was only offered a replacement car after I came to pick up the car and it broke down again. I’m sure it wouldn’t have been offered if I hadn’t asked and been upset. As well, they tried to send me home with the car saying I could never let the fuel run below two bars because there was something wrong with it instead of fixing the problem. My car is a 2015 and has had several sensor issues. For the cost of the car I expect a little more in terms of customer service. It seemed dodgy and cheap to me which is a disappointment and will make me rethink dealing with Volvo when it’s time to get a new car. More

Great service experience Mario, Alfa and the tech specialist were all on top of everything and had great communication. They were able to update my software, explain the WiFi Mario, Alfa and the tech specialist were all on top of everything and had great communication. They were able to update my software, explain the WiFi on the XC40 and activate Volvo on Call quickly and efficiently. More

A basic service took up an entire day I scheduled my service for 8:30am on 1/25/19, so that I would be able to get to work after lunch. Usually a basic service takes no more than 4 hours. I scheduled my service for 8:30am on 1/25/19, so that I would be able to get to work after lunch. Usually a basic service takes no more than 4 hours. All of the service people (Sue, Na'eem, and Mark) were super friendly and helpful. It was not *at all* their fault that the service department was overbooked that day. I arrived at 8:30am, but was not seen by a service representative until close to 9am. He said my car would be ready at 2pm, but when I called at 2pm, he said it would not be ready until 3pm. When I arrived at 3pm, my car still had to be washed. I did not get out of there until 3:30pm, and missed an entire day of work. Since Rusnak Volvo no longer offers Saturday service, I feel like I had no choice but to miss work. Overall I am disappointed in my experience with Rusnak Volvo because I do not think a basic service should take 7 hours -- nor do I think it should cost $700. More