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Rusnak Volvo Cars

Pasadena, CA

4.9
1,332 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,332 reviews

June 04, 2021

I was treated very nicely by every one, specially Mr. N'aeem. He is the reason I come to Rusnak instead of Glendale, it worth the drive. More

by HANKNOORI115
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2021 -

Rusnak Volvo Cars responded

Hank, thank you for the great review! We are happy to know that you had a positive experience with Na'eem, and if there is anything else we can do for you, please let us know.

Jun 05, 2021 -

HANKNOORI115 responded

Some option does not work, they referred me to sales dept. but after hour and half could not get some one to help.

June 03, 2021

My first time experience here reinforced the typical car buying experience - slow, frustrating, and mixed/mostly below average service level. I bought here only to find the specific vehicle I was looking fo More

by pjl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na'eem Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Ludzhev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Folsom
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Rusnak Volvo Cars responded

Hi, Thank you for sharing your review. Your feedback is important to us and I would appreciate the opportunity to speak with you to address your feedback in regards to your sales experience. Please contact me at your earliest convenience. Thank you, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 www.rusnakvolvocars.com

June 01, 2021

Na’eem went above and beyond my expectations. From our introduction through the end of the service I felt cared for and taken care of as a customer. There was a recall on my vehicle that I had not taken i More

by GSHANK5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Rusnak Volvo Cars responded

Thank you for the wonderful review! We will be sure to let Na'eem know how pleased you are with his outstanding service and that your Volvo was back on the road safely. Please let us know if you need anything else; Rusnak/Pasadena Volvo is here for you.

May 31, 2021

I was treated very nicely by everyone there. My service advisor was especially attentive and courteous to me. I do suggest making an appointment and showing up early for it. More

by scottc10
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
May 31, 2021 -

Rusnak Volvo Cars responded

Thank you for the great review, Scott! We are so happy to learn that everyone at the Rusnak/Pasadena Volvo team you encountered made a positive impression on you. If there is anything else we can do for you, please be sure to let us know.

May 29, 2021

Naheem was very professional and attentive. He has handled all my repairs for the last several years and is always great to work with and helpful. More

by ALAN35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2021 -

Rusnak Volvo Cars responded

Thank you for the review, Alan! Naheem will be very happy to learn of your kind comments. Please come back and see us at Rusnak/Pasadena Volvo for any future service needs.

May 27, 2021

Fast, friendly, and professional throughout the entire process. Quick processing on arrival and on pick-up. Everything was great. I had no issues at all. More

by CBV_Customer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
May 28, 2021 -

Rusnak Volvo Cars responded

Hi there, It pleases us to know that you received friendly, fast and professional service during your recent visit. We appreciate your feedback and at Rusnak/Pasadena Volvo we hope to see you again.

May 27, 2021

Roman was very friendly and helpful, both on the phone and in person. He asked good questions about my service needs as well. I was a little confused about why my car wasn't listed for the appointment I m More

by VolvoXC40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramon
May 27, 2021 -

Rusnak Volvo Cars responded

Hi there, Thank you for your positive feedback. We are pleased to hear about your recent experience with Roman, and that he was friendly and helpful. We appreciate your feedback about our teams communication. Thank you for choosing Rusnak/Pasadena Volvo and we hope to see you again.

May 26, 2021

Roman, the lady receptionist & Jamie C were especially excellent! Everything was done as promised and ahead of schedule. Clean & attractive dealership; warm, friendly staff, too. Thank you! More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie C., Roman
May 27, 2021 -

Rusnak Volvo Cars responded

Thank you for taking the time to leave a review. We're happy we could exceed your expectations! We really appreciate your recommendation and if there is anything additional that we can do for you, please let us know! Take care!

May 26, 2021

Rusnak Volvo has been a fantastic experience for the entire 3 years I’ve had my Volvo. Na’am Adams in particular, who I’ve had the most interaction with, has been wonderful. Roman in Service is terrific More

by NATE35
Customer Service
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Rusnak Volvo Cars responded

Thank you so much for your feedback and your loyalty! We hope you continue to choose Rusnak/Pasadena Volvo for all your automotive needs! Take care!

May 24, 2021

Service advisor, Na'eem, is great. But issues are not being fixed. My car had one issue and it took two separate tries for the service dept to fix that problem. Even then, when Na'eem and I checked to ma More

by rk
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Rusnak Volvo Cars responded

Hello, Your satisfaction is important to us and I would like to speak with you to better address your service experience that wasn't to your standards. Please contact me when you are available. Thank you. Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 www.rusnakvolvocars.com

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