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Rusnak Volvo Cars

Pasadena, CA

4.9
1,334 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,334 reviews

November 12, 2019

Consistently Great! I've been going to Rusnak for years and they are always helpful, explain everything, and deliver as promised. I trust them with my car and with my More

by CJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino, Verletta Massey
Nov 19, 2019 -

Rusnak Volvo Cars responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for leaving us this response!

November 12, 2019

Taken advantage of Came in at my scheduled time yet my service rep wasn't there so explained everything that needed to be done to another service rep. The received a ph More

by CARL.CASTRO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't want to identify folks.
Nov 12, 2019 -

Rusnak Volvo Cars responded

Hello, we are sorry to hear that you had a negative experience with us. I would really like to learn more about this situation, so that we can try to work something out. Please reach out to me at ssmeed@rusnakautogroup.com or 626-714-3160. - Sally Smeed

November 12, 2019

Excellence in the 11th Hour On a Friday afternoon without much notice, the Rusnak service folks expedited a big repair just as our warranty was set to expire. Bravo everyone! More

by DONBARRETTXC90C30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
Nov 19, 2019 -

Rusnak Volvo Cars responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for the great review!

November 11, 2019

Professsional Professional and efficient. Very good communication. Get things done as promised and providing assessment of only what they see requiring repairs More

by elizfree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Nov 12, 2019 -

Rusnak Volvo Cars responded

We appreciate your positive comments but are sorry to see your low rating. If you have additional feedback you would like to share please give us a call. Thank you.

Nov 13, 2019 -

elizfree responded

I did not write this review nor did I give it a rating. Not sure who did??????? Does someone have access to my account that shouldn't have? I would have given 5 stars and thought the servicing and communication went very well.

November 11, 2019

Jimmy exceeded all of my expectations. Thank you for making my car buying process a breeze. Jimmy was patient and professional throughout. I couldn’t have asked for a smoother transaction. More

by darlenecabrera80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Ludzhev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2019 -

Rusnak Volvo Cars responded

Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 10, 2019

This is my second purchase at Volvo. I enjoy the expertise, non-pushy and honest people that work for Volvo. I can’t imagine buying a vehicle elsewhere. More

by KarlaGT
Recommend Dealer
Yes
Employees Worked With
Patrick Folsom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbie Mates
Nov 12, 2019 -

Rusnak Volvo Cars responded

Hello there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

November 08, 2019

Check Engine Light Scheduling was easy. Drop off convenient. Pick up painless. Happy with the price. Thanks for helping me fix my car. The free car washes are alway More

by VolvoXC90Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Nov 08, 2019 -

Rusnak Volvo Cars responded

Hi there! We're so happy we were able to help you out! We hope to see you soon!

November 07, 2019

Needed to go in for car repairs Scheduling was 5 stars. Staff opened on time. Michael took care of me right away. Anthony has not been there at 7:30 the last two times I've come in More

by VITULLOG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Nov 08, 2019 -

Rusnak Volvo Cars responded

Hi, we really appreciate your positive review! Thank you, and have a fantastic day!

November 06, 2019

Service on my wife XC60 Truly exceptional service! Michael was an amazing service advisor, explained all the services the car needed and also went through the final report w More

by DIGLESIAS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Hernandez
Nov 08, 2019 -

Rusnak Volvo Cars responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you're ever in need of more help, please let us know!

November 06, 2019

Warranty repairs Speedy repair on my Volvo XC60, key fob was defective. Was in and out in about 1 1/2 hours. Very pleased. Next is recall repairs, I will have to make More

by Raymond Esparza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2019 -

Rusnak Volvo Cars responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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