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Rusnak Volvo Cars

Pasadena, CA

4.9
1,332 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,332 reviews

October 08, 2019

Maintenance Excellent, Naeem is always friendly and thorough. The ride share person is always friendly. Lady that greets people when I pull in us friendly. Ladies More

by PDARLAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2019 -

Rusnak Volvo Cars responded

Hi there, your satisfaction is our top priority. Thank you again for the great review!

October 08, 2019

Great services Great sales services! Very polite and patient! I am new to Volvo and Christine, our sales lady gave me a detailed tour of my new car - where things More

by gslee9586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2019 -

Rusnak Volvo Cars responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 07, 2019

Excellent. Care Took care of my recall and serviced and cleaned my XC 60 did a great job in minimal time very good experience. I highly recommend. More

by MAYFLYRON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 08, 2019 -

Rusnak Volvo Cars responded

Hello, we're glad to hear you enjoyed your visit. We're looking forward to your next visit with us!

October 04, 2019

Fantastic Experience I had an amazing experience leasing a 2019 XC90. The personnel were friendly, respectful and knowledgeable. They were able to answer my questions and More

by SIMON.ZIENKIEWICZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adimika Rachell
Oct 08, 2019 -

Rusnak Volvo Cars responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!

October 04, 2019

Great communication during service I was able to drop my car off the night before my service appt and that worked great. They were very communicative about the process and giving me upd More

by CHRISWFO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Hernandez
Oct 08, 2019 -

Rusnak Volvo Cars responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you, and have a fantastic day!

October 04, 2019

Excellent From start to finish the service provided by Anthony and the staff have been excellent and has been my experience for years. I am sure this will conti More

by JACOBKORULA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 08, 2019 -

Rusnak Volvo Cars responded

It is great to hear everything was done quickly and to your satisfaction! We do hope we can be of assistance in the future. Take care!

October 03, 2019

wait too long I had to wait nearly a half hour for my car when I came to pick it up after its service. Bad back. Nowhere comfortable to sit. More

by RFROB843
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure. Seemed like they had trouble transmitting messages from one to the next
Nov 12, 2019 -

Rusnak Volvo Cars responded

Hello, we are sorry to hear that you had a negative experience with us. I would really like to learn more about this situation, so that we can try to work something out. Please reach out to me at ssmeed@rusnakautogroup.com or 626-714-3160. - Sally Smeed

October 03, 2019

40 thousand mile servicing Anthony is always responsive and attentive to any problems with my car. The service is timely, I receive a ride room and the car is returned washed a More

by CATHIBEA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The sweet lady we meet when arriving. So nice and always happy and welcoming, Anthony Marino
Oct 08, 2019 -

Rusnak Volvo Cars responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you so much again for your feedback! We hope you have a great day!

October 03, 2019

Same O Highly dependable . Most of the time, you may need a reservation in advance but when for some reason you forget, they still welcome you without feelin More

by NINOOPEN2013
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 08, 2019 -

Rusnak Volvo Cars responded

Hi, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!

October 03, 2019

ALWAYS disappointing Everything! NOT on time! ALWAYS! this is my 3rd or 4th visit and every single time they are 15~20 min late. Just overall the quality of the servic More

by aaronbom
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Marino
Nov 12, 2019 -

Rusnak Volvo Cars responded

Hello, we are sorry to hear that you had a negative experience with us. I would really like to learn more about this situation, so that we can try to work something out. Please reach out to me at ssmeed@rusnakautogroup.com or 626-714-3160. - Sally Smeed

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