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Russ Darrow Metro Chrysler Dodge Jeep RAM
Milwaukee, WI
851 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 851 reviews
October 14, 2025
I brought my truck in, I expressed that I needed an oil change and filter change because the car alerted me but I just got my oil and filter changed a couple months ago. It appeared too soon. So he and the change and filter change because the car alerted me but I just got my oil and filter changed a couple months ago. It appeared too soon. So he and the tech looked at it and he said it was a spill of oil and they wont charge me for the service. I didn't get any paperwork or anything that reflects that. But I would be interested to know what happened. More
by ROBERTWALKERA
Verified Customer
October 11, 2025
Mike was efficient, courteous & carefully listened to my concerns regarding my 2014 Patriot. He also followed through with timely phone calls. concerns regarding my 2014 Patriot. He also followed through with timely phone calls. More
by MARILYNC68
October 11, 2025
First of all, let’s start with the customer service……It was amazing! Ask for a salesman by the name of Troy. We bought a van for our business and they did a great job on standing behind their work. Everyth was amazing! Ask for a salesman by the name of Troy. We bought a van for our business and they did a great job on standing behind their work. Everything was great. The van runs good and we are very happy. 414 Video Spotlight would like to say thank you!!! We would love to interview you guys on our television show that been on air for 13 years on channel 24. Hope to see you again soon, thank you for your service! More
by 414 Video Spotlight
October 10, 2025
I was taken care of, no problems. I even had to add something else for service when I got there. No problem! I even had to add something else for service when I got there. No problem! More
by lloyddragert
Employees Worked With
October 09, 2025
Troy Kennedy was great to work with. Very respectful and helpful. We appreciate your kindness and patience with us. You are very much appreciated. We wish all sales people could be l Very respectful and helpful. We appreciate your kindness and patience with us. You are very much appreciated. We wish all sales people could be like you! Thank you so much Troy!! More
by Printow
Employees Worked With
October 08, 2025
Kristian Heinrich has been servicing my car for past three visits to your dealership. He is courteous and professional. I appreciate his diligence and service. three visits to your dealership. He is courteous and professional. I appreciate his diligence and service. More
by Peter
Employees Worked With
October 08, 2025
Russ Darrow Automotive Group Russ Darrow Chrysler Dodge Jeep Ram of Milwaukee Metro Auto Mall Jeep Ram of Milwaukee Metro Auto Mall More
by jed10947-other
Employees Worked With
October 01, 2025
Jermaine is a great help and the the of the service team works well together works well together More
by None
September 23, 2025
Service was ok it started out great then it got a little off track, but it was better in the end. off track, but it was better in the end. More
by LESLIE.SHEARD
Employees Worked With
September 22, 2025
They were very efficient, allowing me to see everything I wanted to. Test drive things multiple times. Help me through the process of options. Had ideas and recommendations for what I was looking for! They m wanted to. Test drive things multiple times. Help me through the process of options. Had ideas and recommendations for what I was looking for! They made a very big purchase feel seemless! More
by ATERKEL
Employees Worked With
Justin Hanna, and Amanda
