Russ Darrow Chrysler Dodge Jeep RAM of Madison

I had a 10:00 appointment,for an oil change and tire rotation..I asked Ian about the recommended replacing of the AC filter.. He patiently explained how it works and why it needed changing. He was done rotation..I asked Ian about the recommended replacing of the AC filter.. He patiently explained how it works and why it needed changing. He was done by 11:00 and even fixed a recall item I was not aware of. Very nice, polite, knowledgeable and personable young man. I will request him for my next service. More

Russ Darrow is the best dealership in Madison. Friendly staff, salesman I worked with many times is very knowledgeable on the vehicles that he sells. staff, salesman I worked with many times is very knowledgeable on the vehicles that he sells. More

Dealer is charging 3.5% additional fee to use a credit card to pay for regular service. Enough for me to look elsewhere for service and buying a car. card to pay for regular service. Enough for me to look elsewhere for service and buying a car. More

Very helpful and knowledgeable staff. Called and set an appointment to look at a truck and was in and out with a brand new Ram same day! appointment to look at a truck and was in and out with a brand new Ram same day! More

Robert was very informative about the various features of each model. He was very informative and thorough when discussing the features on my new car. Jeremy explained all the paperwork very well and explain each model. He was very informative and thorough when discussing the features on my new car. Jeremy explained all the paperwork very well and explained exactly what we were signing etc.. We are VERY happy with their service and the vehicle we purchased! More

Just had a quick bulb replacement done, but they were very accommodating and super quick. Rob explained everything and was great to work with. I will be back for all of my future vehicle maintenance! very accommodating and super quick. Rob explained everything and was great to work with. I will be back for all of my future vehicle maintenance! More

I bought a car before at this dealership, always very professional and helpful, I would buy again and tell a friend also. I really love my new vehicle. professional and helpful, I would buy again and tell a friend also. I really love my new vehicle. More

On my third Jeep! Super helpful and friendly! Ask for Lucas B! Had my car picked out and waiting for me. Took about 45 minutes and out the door. Lucas showed me all the beeps and whistles! I have a lot t Lucas B! Had my car picked out and waiting for me. Took about 45 minutes and out the door. Lucas showed me all the beeps and whistles! I have a lot to learn! Thanks!! More

Very pleased with the service received. Friendly and informative staff and the recall work they did was done faster then expected. The service is consistently great! informative staff and the recall work they did was done faster then expected. The service is consistently great! More

The service was overall good. I think it is shameful that you have implemented a 3.50% charge when a customer pays with credit card. This was implemented during the pandemic, shame on you. This could that you have implemented a 3.50% charge when a customer pays with credit card. This was implemented during the pandemic, shame on you. This could lead to people not being able to get their cards fixed during a very difficult time for many in our country, you should be embarrassed. I will never buy a vehicle from you again. Especially knowing that cost of debt and credit cards transactions to merchants is not drastically different. This is nothing more than a price gouging scheme. More