Russ Darrow Chrysler Dodge Jeep RAM of Madison

Don Brock was literally so amazing. my boyfriend and i came to just look around, and he came out and helped us look at vehicles within the price range i was looking for. EVEN though my car doesnt run. I a came to just look around, and he came out and helped us look at vehicles within the price range i was looking for. EVEN though my car doesnt run. I am very thrilled with how well he was with us! I definitely would recommend him to anyone! He knows what he is doing, he even let us take my NOW new jeep patriot to lunch so i can make sure i actually liked it! AMAZING SERVICE!!! More

The service drive was clean and well-kept. The staff was friendly and helpful. Bryan and Ian took good care of me and my truck. Great job guys! friendly and helpful. Bryan and Ian took good care of me and my truck. Great job guys! More

I was met promptly by a service tech who listened to the reasons I was there. They shuttled me to my appoints while they worked on my vechical. reasons I was there. They shuttled me to my appoints while they worked on my vechical. More

Promptly got me in for service. Job was done quickly and accurately. Reasonably priced. I even got a ride home and then picked up and brought back to the dealer again to get my car. Good value. accurately. Reasonably priced. I even got a ride home and then picked up and brought back to the dealer again to get my car. Good value. More

They don’t rotate tires properly they didn’t wash the vehicle thank God this is our last oil change in our coupon book worst dealership I’ve ever dealt with in my life they broke our inner door panel vehicle thank God this is our last oil change in our coupon book worst dealership I’ve ever dealt with in my life they broke our inner door panel when they prepped the vehicle at time of purchased and said they didn’t do it we must have did it. Really they said that. Still doesn’t have all the screws in front door panel now with 96,000 miles Worst dealership I have ever dealt with I purchase a new vehicle every year, one year for my wife next for me and they will never sell us another vehicle again they can pound sand will never buy another car or truck from them. Recommendation never buy from this dealership Russ Darrow in Madison Wisconsin More

Love My New Jeep! Jessica Minor and the rest of the team (I wish I remembered the name of the gentleman that helped us over in finance because he was also wonderful) we Jessica Minor and the rest of the team (I wish I remembered the name of the gentleman that helped us over in finance because he was also wonderful) were extremely kind and helpful in finding me a new vehicle that also fit into our budget! They don't come across as pushy, which is what bothers me about many other car dealerships. I absolutely LOVE my new Wrangler and I'm so happy to finally own my dream Jeep. More

Great Service On Jeep Grand Cherokee My experience has been with the service department servicing my 2014 Jeep Grand Cherokee. When I have needed service they were very prompt in providin My experience has been with the service department servicing my 2014 Jeep Grand Cherokee. When I have needed service they were very prompt in providing maintenance and repairs. I have not had any issues with any repairs made. The problem was always solved. My service agent has generally been Chris Ziegler and he has bent over backwards to be helpful: however, I have had others help when he was not available and they also were helpful as well. What I have found to not always be true in other service departments was simply the fact that they did not listen carefully when I presented them with a problem. That has not been the case at Russ Darrow. More

Purchase of a 2018 Dodge Grand Caravan" We were looking for a minivan for our daughter who is going through a divorce. We had started looking online and also talked to Crystal a week b We were looking for a minivan for our daughter who is going through a divorce. We had started looking online and also talked to Crystal a week before and test drove a minivan. After checking out other dealerships and online, we went back to Russ Darrow because they offered the best price and warranty on a used vehicle. We were very happy with our salesperson Crystal. She wasn't high pressure and we really appreciated that. The whole atmosphere along with the staff was very pleasant. Thank you all so much for helping us find a minivan for our daughter. She is very thankful, too. More

Restored my opinion of Russ Darrow Had a terrible first visit, but a week later I was put in touch with Andrew. He was super friendly, great at communicating and super patient! He put u Had a terrible first visit, but a week later I was put in touch with Andrew. He was super friendly, great at communicating and super patient! He put up with me changing my mind at the last minute and helped get the vehicle I wanted. In addition, he was very knowledgeable and just an all around great person to deal with. Would recommend and buy from again! More

Sales person curtious, knowledgable, dealership was clean and organized. Sales person was focused, cared, and likeable, and could answer every question. Would recommend dealership and finance person was he and organized. Sales person was focused, cared, and likeable, and could answer every question. Would recommend dealership and finance person was helpful explaining everything. More