Back

Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Madison, WI

4.6
288 Reviews

288 Reviews of Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Sort by
January 23, 2025

When serving customers, it is very nice but you guys when you estimate to price lover it is very expensive More

by senaamamud2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Dendaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyson Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Minor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Swan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Pat Deery pat.deery@russdarrow.com

January 21, 2025

I was happy they got me in since whoever took my appointment didn’t put it on the schedule. Brian did a great job and made it happen on a Monday morning at 8. More

by scotthellenbrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We are very happy to have provided you with such a positive experience, Scott! We sincerely value your business and look forward to your next visit. Pat Deery pat.deery@russdarrow.com

January 21, 2025

Always professional Always consistent Always Concerned has never disappointed me, treats the women in our family with dignity and respect never condescending. Fair pricing More

by MJBUTLER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Pat Deery pat.deery@russdarrow.com

January 21, 2025

Chris squeezed me in without an appointment I am thankful for this excellent customer service. More

by raynoha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris and the team met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Pat Deery pat.deery@russdarrow.com

January 20, 2025

Warm welcoming atmosphere! We appreciate the customer hospitality area! As our vehicle is serviced, we appreciate the updates of suggested items to be considered currently or a More

by Groskreutz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Swan greeted us on our arrival. Nate was upbeat and with a smile, greeted us and asked: how he could help us? His smile extended immediately total comfort of our service being accommodated with excellence!
Jan 20, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Pat Deery pat.deery@russdarrow.com

January 18, 2025

Chris Ziegler IS the reason I have my vehicles serviced at RD-East. He knows vehicles, and which tech is best suited to work on them. More

by THOMAS.BANASZYNSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thomas, Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad Chris and our team were able to help, and we hope to see you again! Pat Deery pat.deery@russdarrow.com

January 18, 2025

Great place to have vehicle serviced. Very good customer service. Employees very nice. Yay yay yay More

by Radjax33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyson Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Pat Deery pat.deery@russdarrow.com

January 18, 2025

Haven't failed me yet! Like the new video feature. Let's me know a good job is being done! More

by tcarp_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyson Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Pat Deery pat.deery@russdarrow.com

January 16, 2025

When I’ve required service it has need completed in a timely manner and the service writers have been prompt and informative. More

by JLOOZE101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with Robert and our team. We're glad to hear we delivered such a great experience! Pat Deery pat.deery@russdarrow.com

January 15, 2025

I would rate Jessica on the top of her profession , I have had issues with one of your competitors over the years and communication has been their downfall , I would defiantly recommend your service depa More

by bkmdano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Minor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Pat Deery pat.deery@russdarrow.com

...
13
...