Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

alyson mohr is always friendly when I bring my vehicle in for service. If I have concerns she listens to what I am trying to describe what I feel may be a problem. While I am waiting she keeps me up to d for service. If I have concerns she listens to what I am trying to describe what I feel may be a problem. While I am waiting she keeps me up to date on what the service person has found and about how much it will run to fix the problem if there is one. I have always felt that sales sells the first vehicle it's the service department that sells the next one. More

Best customer service and made the experience not only simple but fun! I highly recommend this store. simple but fun! I highly recommend this store. More

Every one there was verey helpful & if you any questions they will ancer them to you they will ancer them to you More

8000 maintenance done thoroughly and in a timely manner. Service Tech kept me informed with video, which I appreciate! Service Tech kept me informed with video, which I appreciate! More

Very helpful professional ; work to accommodate scheduling. Clear in explaining the issue when asked what to do scheduling. Clear in explaining the issue when asked what to do More

came in for oil change and tire rotation, no appointment, but was out of here in less time than expected, very pleased but was out of here in less time than expected, very pleased More

Very nice workers. and very clean. I really like it there every one is very friendly and very clean. I really like it there every one is very friendly More

I consistently receive outstanding customer service and vehicle care from Bryan Kufalk and the service team at Russ Darrow. I appreciate the service recommendations to keep my Jeep Grand Cherokee performi vehicle care from Bryan Kufalk and the service team at Russ Darrow. I appreciate the service recommendations to keep my Jeep Grand Cherokee performing well. Dealership as a whole...very clean and organized facility inside. Outside space is an issue and new vehicle inventory of Jeep Grand Cherokees has been low of late. More

I have done business with Russ Darrow for many years and always with this particular group of people. I have worked with Chris for many years. He is great and so is Rob. always with this particular group of people. I have worked with Chris for many years. He is great and so is Rob. More

Overall all a generally good experience. Very helpful sales representatives, with friendly and caring management. Their service center on the other hand, I would not hold in nearly as high r Very helpful sales representatives, with friendly and caring management. Their service center on the other hand, I would not hold in nearly as high regard. Communication with the service center was lackluster and service has generally been slow. I had to argue with a representative to get them to fix a part they damaged during a service, which thankfully the manager made sure to get covered. When I did finally get my vehicle back, the technician left the cover for my undercarriage in the back of my vehicle without reattaching it. More