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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
839 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 839 reviews
Verified Customer
October 23, 2025
Brought in for tire rotation. Complicated by locking lugnuts which I couldn't locate the key for. They worked thru the issue successfully Complicated by locking lugnuts which I couldn't locate the key for. They worked thru the issue successfully More
by tromoser
Employees Worked With
Michael, Dennis, and Megan
October 14, 2025
Quick, prompt, extremely courteous, throughly articulate and very polite. Thank you for the kind service and very polite. Thank you for the kind service More
by timothygriese
October 10, 2025
Service on hornet sucks made car leave high after recall was done not happy with this won't be taking car back was done not happy with this won't be taking car back More
by dave_mcgrady
Employees Worked With
October 08, 2025
Tim walked us through the options we considered. Helped us make our decision on the vehicle we wanted. Helped us make our decision on the vehicle we wanted. More
by kevin
October 04, 2025
Andrew was very efficient and made the car buying process go very smoothly. I really appreciate how Andrew walked me through everything since this was my first time buying a car. Andrew is very personable an go very smoothly. I really appreciate how Andrew walked me through everything since this was my first time buying a car. Andrew is very personable and I am glad he was the one to help me! More
by Suzette S.
Employees Worked With
October 03, 2025
Polite ,courteous service. Dennis was very helpful and kept me informed.Service was done on time with no issues. Dennis was very helpful and kept me informed.Service was done on time with no issues. More
by alanrossa
