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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
722 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 722 reviews
February 03, 2021
Great people great products great service(s)Bought Jeeps Great people great products great service(s) Bought Jeeps and services from them over last 20 years. Would recommend them to anybody interested in g Great people great products great service(s) Bought Jeeps and services from them over last 20 years. Would recommend them to anybody interested in getting new or having cars service. More
by Robert
Employees Worked With
Kathryn Allen
January 25, 2021
Excellent service, fast and friendly. Informed me about all check points on the vehicle. I will return for service in the future. I will return all check points on the vehicle. I will return for service in the future. I will return More
by Mploserpool
Employees Worked With
Kathryn Allen
January 20, 2021
Katie is very nice and helpful. She is always transparent when it comes to servicing my vehicle. Very good customer service. Would recommend to others. when it comes to servicing my vehicle. Very good customer service. Would recommend to others. More
by C
Employees Worked With
Kathryn Allen
January 14, 2021
Painless and quick process. Excellent experience with the sales and financial support staff. Looking forward to the next opportunity to work with the guys in west bend. the sales and financial support staff. Looking forward to the next opportunity to work with the guys in west bend. More
by eastviewassoc
Employees Worked With
January 03, 2021
Our salesperson Gary was great. We were not pleased with the finance dept. Surprise"service fee" added and negate d our negotiated price. Finance elsewhere! the finance dept. Surprise"service fee" added and negate d our negotiated price. Finance elsewhere! More
by Carrie S
Employees Worked With
Gary Smith, Rick Hodge
December 20, 2020
Well, this all started out as stopping buy to see some of the new Jeep models, then I met Holly. She took me from being a looker to being a buyer in 24 hours. I was very impressed by her friendly personality the new Jeep models, then I met Holly. She took me from being a looker to being a buyer in 24 hours. I was very impressed by her friendly personality and product knowledge. I was also very impressed with the entire process. I feel very confident that I made a wise choice, and am glad I did it. Merry Christmas the the entire staff of Russ Darrow Jeep. More
by mejchar
Employees Worked With
Jon Corey, LARRY SABEL, Holly Parsons
December 16, 2020
Blake was knowledgeable and very eager to be helpful. He displayed professionalism and friendliness during our visit. Chad is the best at what he does—a true expert. Overall, the entire interaction was a displayed professionalism and friendliness during our visit. Chad is the best at what he does—a true expert. Overall, the entire interaction was a positive experience. More
by Adspeth
December 02, 2020
Janessa did a awesome job helping me! She is beyond friendly and answered all questions and new all information about the car. I asked for car to be pulled in garage because it was cold she did it. And friendly and answered all questions and new all information about the car. I asked for car to be pulled in garage because it was cold she did it. And her customer service she went above and beyond More
by kpyles
Employees Worked With
JANESSA RIOS
November 28, 2020
Best service department around, very friendly! They made sure we knew everything that was being done the whole time they were working on our Jeep! sure we knew everything that was being done the whole time they were working on our Jeep! More
by lovymark
Employees Worked With
Kathryn Allen
November 13, 2020
Very poor experience and employees constantly talking about us! Not pleased at all with customer service and if I didn’t like the car I would of walked out in a heart beat! Not recommending them to anyon about us! Not pleased at all with customer service and if I didn’t like the car I would of walked out in a heart beat! Not recommending them to anyone! p More
by abbyschrang
Employees Worked With
Rick Hodge, JANESSA RIOS
