Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
843 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 843 reviews
July 11, 2025
Great dealership addressed all of my concerns. I will defiantly go back there in the future. I will defiantly go back there in the future. More
by jjhady
Verified CustomerEmployees Worked With
Other Employees :
Karen Didier
July 11, 2025
Josiah was extremely helpful and thorough. I really appreciated the video that was received after my service I really appreciated the video that was received after my service More
by JULIAOLLA13
Employees Worked With
July 10, 2025
I arrived for my 2pm appointment which I made in the morning. The very young service advisor told me it would be at least a two hour wait. I told him that I have an appointment. He says you must have ca morning. The very young service advisor told me it would be at least a two hour wait. I told him that I have an appointment. He says you must have called the call center. I said no, I called the dealership and selected 1 for service. He goes on to say yeah if you call the call center, they don't know what is going on here. And they have two others coming in at about the same time for oil changes. Then he states an oil change takes about an hour. My wife also brought the Jeep at the same time for an emissions test. He told her that would be about a 45-minute wait. We decided to leave the truck for the oil change and come back in two hours. 35 minutes later they call and tell me my truck is done! Never even suggested I have my tires rotated as I had just shy of 6k miles on the truck and the mechanic noted that the rear tires were at 8 and front at 11. Anyway, when we returned, they got the jeep in right away for the emissions test. Had I known they could have the truck done in 35 minutes I would have waited instead of leaving. Since we thought it would be about 2 hours, we wasted a trip home and back. I may consider service and buying my accessories for the truck at another dealer now. More
by davidstruck193
Employees Worked With
I did not catch the kids name.
July 09, 2025
Easy and straight forward. Everyone was very helpful and down for business and nothing else Everyone was very helpful and down for business and nothing else More
by KALEB.CASTELOW
July 09, 2025
Outstanding service resolving a warranty problem Thank you very much. Jordan! He went above and beyond. you very much. Jordan! He went above and beyond. More
by 19LAURAS57
Employees Worked With
July 05, 2025
Great service experience, always quick and easy. They always make it such a seamless process They always make it such a seamless process More
by JULIAOLLA13
July 02, 2025
Tiffany went out of the way to help me. She was very communicative and thoughtful of me and my business when servicing the vehicle She was very communicative and thoughtful of me and my business when servicing the vehicle More
by tim@ludorealty.com
Employees Worked With
Tiffany in service
June 30, 2025
There pretty good but my brakes already going out but every thing else is good every thing else is good More
by MIKEMOSER100.MM
Employees Worked With
