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Russ Darrow Direct

Neenah, WI

Overview
Employees
Reviews
Vehicles
4.5
450 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 450 reviews

May 27, 2026

Great service as always Great service and very friendly as always Very customer service oriented More

by DEBBEISFREE
Recommend Dealer
Yes
Employees Worked With
Steven Rubio?
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May 27, 2026 -

Russ Darrow Direct responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mike Meacham mike.meacham@russdarrow.com

May 23, 2026

On time. Finished in a timely manner. Asked about any issues I had with the vehicle More

by Kidnrs123
Recommend Dealer
Yes
Employees Worked With
Stephanie
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May 25, 2026 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

May 19, 2026

He was very friendly and nice too us They were trying to work with us to get and didn't get approvaled because we owe to much on r car More

by Robertsannette84
Recommend Dealer
Yes
Print
May 19, 2026 -

Russ Darrow Direct responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mike Meacham mike.meacham@russdarrow.com

May 17, 2026

We're able to get me in and found the issue and promptly fixed it. Shuttle service was very nice More

by retsonp
Recommend Dealer
Yes
Employees Worked With
Rachel & Zac
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May 17, 2026 -

Russ Darrow Direct responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mike Meacham mike.meacham@russdarrow.com

May 14, 2026

Will I had a appointment set for 5 pm I didn’t get out of there until after 6pm the inside of my jeep was covered in oil steering wheel shifter and seat windshield from sticker and keys where covered in oil More

by Cmods
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Crutcher
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May 18, 2026 -

Russ Darrow Direct responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Meacham mike.meacham@russdarrow.com

May 08, 2026

They are friendly and helpful and understanding. Will recommend to others!! Cannot be happier with my vehicle. More

by STARTINGOVER201167
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dalton Jarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Macy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2026 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

May 06, 2026

Christopher S was a great help in purchasing my car! He was ready for me to come in for a test drive and the process was flawless! More

by ERICGROGGIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Sina
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May 06, 2026 -

Russ Darrow Direct responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mike Meacham mike.meacham@russdarrow.com

May 04, 2026

Everyone is always welcoming and helpful. Staff explain issues well and I always understand what is going on with my car. More

by JPJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
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May 04, 2026 -

Russ Darrow Direct responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mike Meacham mike.meacham@russdarrow.com

May 01, 2026

friendly helpful explain in detail what vehicle needed and was kind isaiah is the reason I well come back More

by Papa1960
Recommend Dealer
Yes
Employees Worked With
isaiah making very nice young man
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May 01, 2026 -

Russ Darrow Direct responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

May 01, 2026

Good service, friendly service The only complaint I have is charging such a high amount for the diagnostic test . More

by vicky warning
Recommend Dealer
Yes
Employees Worked With
Stephanie
Print
May 01, 2026 -

Russ Darrow Direct responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mike Meacham mike.meacham@russdarrow.com

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