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Russ Darrow Direct
Neenah, WI
298 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 298 reviews
March 23, 2025
I received excellent care in the purchase of my vehicle to any maintenance I required to any maintenance I required More
by SMANKOVECKY
Verified Customer
March 23, 2025
Sam was a great salesperson to deal with, And the manager Dalton was great also. Great experience. Dalton was great also. Great experience. More
by BRIGUYISHERE2002
March 22, 2025
Friendly service people, quick oil changes. I'll keep coming back. Thanks for servicing my vehicle I'll keep coming back. Thanks for servicing my vehicle More
by I don't have one
Employees Worked With
March 22, 2025
He was thorough , answered my questions,Fast, courteous friendly Nice waiting room with an option for a complimentarysoda. No leaks or oil smells after the oil change. Very happy with service friendly Nice waiting room with an option for a complimentarysoda. No leaks or oil smells after the oil change. Very happy with service More
by MAAGERMIKE
March 22, 2025
My tech was very thorough. He looked over brakes filters, lights, and anything else that need to be done. They did a great job. Very satisfied with the service. He looked over brakes filters, lights, and anything else that need to be done. They did a great job. Very satisfied with the service. More
by ryanspiering
March 17, 2025
The did a great job. Even told me there some other things that needed to be done. What nice people please to go there. Even told me there some other things that needed to be done. What nice people please to go there. More
by INNLOVEJSL4LIFE
March 14, 2025
Quick and efficient even though I arrived on the wrong day. Seemed to be thorough day. Seemed to be thorough More
by DOUGNNELL
Employees Worked With
March 11, 2025
I didn’t get a video this time of them checking everything out on my car . everything out on my car . More
by laura.schuh555
Employees Worked With
March 11, 2025
It's fine for having bare minimum things done. But dont expect them to rotate your tires after they are barely worn down. But they also won't tell you there's steal belts showing on your other one But dont expect them to rotate your tires after they are barely worn down. But they also won't tell you there's steal belts showing on your other ones. Definitely won't be having this place do anything tire related on any of my vehicles More
by TIFFANYMARIE1101
