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Russ Darrow Direct
Neenah, WI
296 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 296 reviews
March 10, 2025
They were great when I had questions about my new car and let me bring it in and asked them. let me bring it in and asked them. More
by SABAMA1962
Verified Customer
March 10, 2025
I have always had a wonderful experience. I have been met with nothing but great customer service walking through the door. Always quick to get me in for oil changes just an overall wonderful I have been met with nothing but great customer service walking through the door. Always quick to get me in for oil changes just an overall wonderful business More
by jasmine32510
March 06, 2025
They go above and beyond to help get the car you want. I have bought 2 cars from them and will continue to go there for my next car. I have bought 2 cars from them and will continue to go there for my next car. More
by MCKEVIN1961
Employees Worked With
March 05, 2025
Cecilia and Isiah are fantastic to work with in the service department. And good quality and efficient work by the service team service department. And good quality and efficient work by the service team More
by NO20
March 02, 2025
Fast and efficient! ! Great coffee and the waiting room was comfortable will use them again ! Great coffee and the waiting room was comfortable will use them again More
by SCOTTWITTHUHN1967
Employees Worked With
February 26, 2025
Answered my questions. Did a thorough check . The video was interesting to see..Great service Did a thorough check . The video was interesting to see..Great service More
by S.M.MORSE
Employees Worked With
February 26, 2025
Very polite, informative, thorough. Flexible scheduling. Took the time to answer all of my questions. Flexible scheduling. Took the time to answer all of my questions. More
by DEMENTER4
Employees Worked With
February 26, 2025
Paid money down on a car to prevent it from being sold, was getting shipped from Milwaukee. Was sold to someone else before I even got to see it. Never received an apology from sales or the manager. Was ab was getting shipped from Milwaukee. Was sold to someone else before I even got to see it. Never received an apology from sales or the manager. Was able to get my money back, still not right. Bad business!! More
by sandrasewall
Employees Worked With
February 23, 2025
Thank you so much for business, have a nice winter and stay warm. See you later stay warm. See you later More
by SHONGLOR
Employees Worked With
