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Russ Darrow Direct
Neenah, WI
302 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 302 reviews
March 17, 2025
The did a great job. Even told me there some other things that needed to be done. What nice people please to go there. Even told me there some other things that needed to be done. What nice people please to go there. More
by INNLOVEJSL4LIFE
Verified Customer
March 14, 2025
Quick and efficient even though I arrived on the wrong day. Seemed to be thorough day. Seemed to be thorough More
by DOUGNNELL
Employees Worked With
March 11, 2025
I didn’t get a video this time of them checking everything out on my car . everything out on my car . More
by laura.schuh555
Employees Worked With
March 11, 2025
It's fine for having bare minimum things done. But dont expect them to rotate your tires after they are barely worn down. But they also won't tell you there's steal belts showing on your other one But dont expect them to rotate your tires after they are barely worn down. But they also won't tell you there's steal belts showing on your other ones. Definitely won't be having this place do anything tire related on any of my vehicles More
by TIFFANYMARIE1101
March 11, 2025
They do the job. They’re nice and it gets done. It was easy to get an appointment. They’re nice and it gets done. It was easy to get an appointment. More
by amber8698
March 10, 2025
I have always had a wonderful experience. I have been met with nothing but great customer service walking through the door. Always quick to get me in for oil changes just an overall wonderful I have been met with nothing but great customer service walking through the door. Always quick to get me in for oil changes just an overall wonderful business More
by jasmine32510
March 10, 2025
They were great when I had questions about my new car and let me bring it in and asked them. let me bring it in and asked them. More
by SABAMA1962
March 06, 2025
They go above and beyond to help get the car you want. I have bought 2 cars from them and will continue to go there for my next car. I have bought 2 cars from them and will continue to go there for my next car. More
by MCKEVIN1961
Employees Worked With
March 05, 2025
Cecilia and Isiah are fantastic to work with in the service department. And good quality and efficient work by the service team service department. And good quality and efficient work by the service team More
by NO20
