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Russ Darrow Direct
Neenah, WI
283 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 283 reviews
February 09, 2025
The whole process was easy. Salesman was awesome, friendly, gave us a tour of the dealership, great customer service. Salesman was awesome, friendly, gave us a tour of the dealership, great customer service. More
by HARRINGTONHOLLY
Verified Customer
February 09, 2025
Very friendly staff and timely service. Detail oriented on work being done on vehicle. I would recommend this place to all my friends and relatives. Detail oriented on work being done on vehicle. I would recommend this place to all my friends and relatives. More
by ISRVSQZ
Employees Worked With
February 09, 2025
The only reason I give it a 3 stars, it is because the sales people were friendly. Other than that I had problem with my car right away. I had to be back and forth for 1 month of taking my car to dealersh sales people were friendly. Other than that I had problem with my car right away. I had to be back and forth for 1 month of taking my car to dealership to figure out why my car voice command was not working, they could not figure out what the issue was, and had to go to Nissan Bergstrom just to find out I needed a TCU replacement, the only good thing I had bought the extended warranty or I would have been screwed with an estimate of $2,000 to fix. It was a really frustrating situation because I did not had to go through that, and put more money out my pocket, when I had recently bought the car, and still making payments for a couple of more years to come. More
by LALAINE_DARLENE
February 09, 2025
Excellent communication, prompt great customer service very thorough i like the video that follows the service very thorough i like the video that follows the service More
by TAMMERS74
Employees Worked With
Other Employees :
William Pierce
February 03, 2025
Told me my truck was good after a oil change but within a 2 weeks it had no oil. 2 weeks it had no oil. More
by TYHERMAN94
Employees Worked With
February 02, 2025
Through no fault of my own I needed a car. This was the only dealer that made me comfortable. Not only were the salespeople friendly, everyone we dealt with was helpful and made me feel like I This was the only dealer that made me comfortable. Not only were the salespeople friendly, everyone we dealt with was helpful and made me feel like I was a person, not a number. I’d recommend them tenfold. More
by MLTLRS22
February 02, 2025
Nice to see your hands on work and honesty and see what you're doing you're doing More
by Linda.ott
Employees Worked With
January 31, 2025
My wife and I are returning customers to Russ Darrow Direct in Neenah, Wi. Bill, the manager, to Dalton, our Finance Specialist, and Joe(Product Specialist), we couldn't be happier! They pull out all th Direct in Neenah, Wi. Bill, the manager, to Dalton, our Finance Specialist, and Joe(Product Specialist), we couldn't be happier! They pull out all the stops to make xxxx sure that you are 200% comfortable during the process, and completely satisfied on your way out the door with your new purchase of the cleanest vehicle you could find! I personally would follow Dalton, Bill and Joe anywhere! The most trustworthy Dealership that I've ever had the pleasure of doing business with! Thank you Russ Darrow Direct for everything! More
by IMPALAS01
January 31, 2025
Purchase a pathfinder’ and they sold extended warranty doesn’t cover anything The warranty understanding that it doesn’t cover normal wear items but other items that aren’t normal are also not covered. doesn’t cover anything The warranty understanding that it doesn’t cover normal wear items but other items that aren’t normal are also not covered. The prices of service are higher than normal and customer service is poor More
by Tom Lyons
January 31, 2025
We got fast and friendly service! We were impressed! We appreciated the personalized service we received. We were impressed! We appreciated the personalized service we received. More
by STACI.MEITNER
