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Russ Darrow Direct

Neenah, WI

4.4
296 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 296 reviews

February 23, 2025

Great job on cleaning up after oil change and filling fluids, only thing is wish they would have aired up my tires since the light was on More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Russ Darrow Direct responded

Tony, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mike Meacham mike.meacham@russdarrow.com

February 20, 2025

I wouldn't buy from them again. I've had nothing but trouble with my purchased vehicle. Do not trust them or what they are selling More

by AVENGERDISC
Recommend Dealer
No
Employees Worked With
Sam Burrell
2.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

I called for an oil change and got in the next day, both were so helpful and kind More

by aslynn.brockway
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki, Cecilia
Feb 16, 2025 -

Russ Darrow Direct responded

Thank you! Isaiah, Cecila, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

February 09, 2025

The whole process was easy. Salesman was awesome, friendly, gave us a tour of the dealership, great customer service. More

by HARRINGTONHOLLY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Russ Darrow Direct responded

Holly, We are so glad that Joe and Pao had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mike Meacham mike.meacham@russdarrow.com

February 09, 2025

Very friendly staff and timely service. Detail oriented on work being done on vehicle. I would recommend this place to all my friends and relatives. More

by ISRVSQZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Isaiah and our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com

February 09, 2025

The only reason I give it a 3 stars, it is because the sales people were friendly. Other than that I had problem with my car right away. I had to be back and forth for 1 month of taking my car to dealersh More

by LALAINE_DARLENE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Hawley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Jarvey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Russ Darrow Direct responded

Darlene, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Meacham mike.meacham@russdarrow.com

February 09, 2025

Excellent communication, prompt great customer service very thorough i like the video that follows the service More

by TAMMERS74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Meacham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Jarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brennan Wendt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Pierce
Feb 10, 2025 -

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

February 03, 2025

Told me my truck was good after a oil change but within a 2 weeks it had no oil. More

by TYHERMAN94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaiah Maki
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Russ Darrow Direct responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail Isaiah tried to reach out to help... We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 02, 2025

Through no fault of my own I needed a car. This was the only dealer that made me comfortable. Not only were the salespeople friendly, everyone we dealt with was helpful and made me feel like I More

by MLTLRS22
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Jarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

February 02, 2025

Nice to see your hands on work and honesty and see what you're doing More

by Linda.ott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Russ Darrow Direct responded

Thank you so much for your excellent review, Linda! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

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