Russ Darrow Honda

Great Experience My sales person Derrick put me at ease right from the start. Buying a vehicle to replace my older one was not on my list of favorite things to do. Der My sales person Derrick put me at ease right from the start. Buying a vehicle to replace my older one was not on my list of favorite things to do. Derrick was not pushy which I greatly appreciated. Instead he was pleasant and helpful. The vehicle I came in to look at turned out to be a great ft for me. I was impressed with everyone's helpfulness, and with how smooth everything went in purchasing my vehicle. I highly recommend Derrick and the Russ Darrow dealership for their excellent customer service. Sincerely, Sharon Zak More

Great Experience The preowned car sales team at Russ Darrow did an excellent job putting my deal together. They listened carefully to my needs and worked very hard to The preowned car sales team at Russ Darrow did an excellent job putting my deal together. They listened carefully to my needs and worked very hard to bring everything together in what felt more like a collaborative process than a negotiation. And While they did attempt to add products to the sale, they were not overly persistent. My sales associate Derrick was especially helpful and a pleasure to work with. I would definitely buy another car from this dealer. More

Customer satisfaction Went in looking for a vehicle to match our budget, the sales person went above and beyond to help us reach that goal. Malcolm was very professional an Went in looking for a vehicle to match our budget, the sales person went above and beyond to help us reach that goal. Malcolm was very professional and respectful. A true assist to this dealership. Very satisfied! More

Respectful, Friendly, No-pressure, and great price I worked with Lesia for about a month, test driving vehicles and validating functionality. She was great to work with, and I'd recommend her to others I worked with Lesia for about a month, test driving vehicles and validating functionality. She was great to work with, and I'd recommend her to others. When I finally decided to make my purchase, I told Lesia that I'd give her/Darrow the first and last shot at selling the vehicle. I explained that I had a trade, and the trade in value was probably going to determine where I ultimately purchased my new Honda. I came prepared with internet shopping quotes from Milwaukee and Chicago Honda dealers and I also had an independent appraisal done of my trade in vehicle, and I knew what I was likely to get in the market. I expected to visit 4 other dealers in the upcoming weeks. I also had a 'Buy Today' price/trade in mind if a dealer was real aggressive. I didn't want any extra dealer adds, as I planned on purchasing them separately and installing them myself, but the vehicle that I was interested in at Darrow had a few additions. For some dealers this can be a wrinkle in the negotiating process. The first quote was aggressive, but it didn't hit my 'Buy Today' price point. Lesia brought over Al Cobb, and after only a few minutes discussion discussing my market research and buying philosophy, we hit the target. There was no pressure, only a respectable conversation leading to a purchase. I received a great price on the new vehicle, a better trade in allowance than I expected , a fair price on the dealer adds, and no pushing of other post-sale dealer value-adds. I might have saved a few hundred dollars if I did the dealer bake-off, but I doubt it - and frankly, it wouldn't have been worth my time. Plus, I've had great purchasing and service experience previously at Darrow Honda, so I knew I'd be taken care of again. More

Friendly, Fast All of the team members here were very helpful and made the process of buying a vehicle a great experience. Customer service is definitely a high prio All of the team members here were very helpful and made the process of buying a vehicle a great experience. Customer service is definitely a high priority at this dealership! Definitely a great place to buy a car. More

purchase experience of vehicle I don't have anything very negative to say, our salesman was very personable and may certainly do well in the future, but it was a little obvious he w I don't have anything very negative to say, our salesman was very personable and may certainly do well in the future, but it was a little obvious he was brand new to the sales world and needs to study up on the ins and outs of the vehicles he is selling and be more armed, to be able to answer vehicle questions. I think it was fortunate for him that I knew what I wanted in a vehicle and price, as I may not have stayed. Again I think if he had someone shadow him to help him along he has the potential to be very successful. The Russ Darrow experience was low key, which I appreciated, however a couple of things that I experienced I feel shouldn't have happened. First the vehicle was nearly out of gas when test driving it and though I purchased it, I was expecting at least a near full tank when I left the lot, but it was only filled less than a quarter tank, enough to get me home I guess?. A little disappointing when I did spend a significant amount of money. Secondly a headlight was out that I didn't know about till I was half way home and I had to turn on the lights as evening was just arriving. I guess shame on me for not inspecting it much closer, however the much vaunted "Certified" vehicle rating that you pay extra for, failed in my opinion. I live 45 minutes away and it was a pain to follow up on that, travel and time wise. The dealership is busy and clean. I wouldn't have any problem recommending them to anyone, but I wanted to vent slightly and make one aware to check even the most minor of things before leaving or buying. More

Great car and sales experience Several months ago I told D’Airre Wilder that I was going to be buying a car soon. He stayed in touch with me during my decision process. D’Airre Several months ago I told D’Airre Wilder that I was going to be buying a car soon. He stayed in touch with me during my decision process. D’Airre Wilder / Sales Rep and Al Cobb / Sales Manager responded quickly during negotiations. When I wanted to know availability of a car, they volunteered pictures of the car and sticker. The final offer was competitive. This offer amount remained the same in the paperwork. All as expected. Jonathan Maxwell / Finance Ma nager was thorough and explained the paperwork. D’Airre was friendly and helpful in showing me the new features on the car. Al Cobb and Jonathan Maxwell were also friendly, helpful. All of them made the sale a pleasant experience and I was treated fairly. More

Great Price Great Service I started looking for a CRV in Milwaukee area about a month ago. Did TrueCar and contacted all dealers. Had generally good experience with all inter I started looking for a CRV in Milwaukee area about a month ago. Did TrueCar and contacted all dealers. Had generally good experience with all internet sales people. Jennifer at Darrow turned out the best. The price was $550 cheaper than all the other dealers. General Manager Al Cobb quoted a price on-line to me that was by far the best. Went in and finalized things with Jeff Z. and was told that it would take about a month for the CRV that I wanted to be at the dealer. CRV showed up a week later and I picked it up after going through the CRV with Jeff. Very easy process and would definitely go with Darrow for future purchases. More

J. Todd Wright is the Best I got a call asking if I was interested or knew anyone interested in purchasing a car then I told J. Todd Wright but what type of vehicle I was looki I got a call asking if I was interested or knew anyone interested in purchasing a car then I told J. Todd Wright but what type of vehicle I was looking for and even though they didn't have any Infinity QX80 on the lot within 24 hours he had my truck on the lot and ready for me, exact color and all. also financing went very smoothly... More

J. Todd definitely gets five out of five stars. J. Todd was the best car salesman I have ever dealt with. He works hard to get your business without being pushy or fake. I think he truly cares abou J. Todd was the best car salesman I have ever dealt with. He works hard to get your business without being pushy or fake. I think he truly cares about people and makes a connection by finding out what you need and trying to get the deal done without overselling. He will go the extra mile with top notch service. J. Todd definitely gets five out of five stars. He can serve as a mentor or example for other salesman to follow. Management and financial department was OK. Client chairs need to be updated/ cleaned throughout waiting area and lounge. Took over 1/2 hour fill gas tank. More