Russ Darrow Honda

Timely no appointment needed for oil/tire rotation great customer service experience.the staff has knowledge about your vehicle. Very polite and professional. customer service experience.the staff has knowledge about your vehicle. Very polite and professional. More

Service went great best customer service, thanks Chris you guys are the best in Milwaukee!! you guys are the best in Milwaukee!! More

Total Scam - Sold A Bad Vehicle, GM is Horrible- Bad Battery, Warranty Scam Horrible I would not use this dealership for any service at all. We purchased a vehicle on 12/20/21 and on 1/5/22 our vehicle Battery, Warranty Scam Horrible I would not use this dealership for any service at all. We purchased a vehicle on 12/20/21 and on 1/5/22 our vehicle was taken to a repair facility. We are now 1/13/22 and still without our vehicle. The vehicle was on the showroom floor when I went to view it. The salesman, Christopher Stoflet had to boost the battery because it was dead. I was told they “disconnected” the battery and that was the reason. I thought it was odd but took his word for it. As my daughter and I left with the vehicle for a test drive - the vehicle died on us. I immediately called the dealership and spoke to Christopher Stoflet in which he drove out to our location to boost the vehicle again. The vehicle is a 2016 with 40,800 miles so it isn’t like it was something too old, etc. We purchased the warranty they assured us was “great”! Lol as we all know that’s a croc of crap period. The General Manager, George Matthews is the biggest con artist period. I immediately called him on the day that my car was taken to the mechanic shop and I explained everything to him and how upset I was for what I was going through. I explain to him that the mechanic shop shared that the cost of my repair was an excess of $4000. $357 of this was for a new car battery. Explain to me, am I correct in being upset? Mr. Matthews proceeded to tell me “Do you want to fight or do you want my help?” Seriously, I expressed frustration with my car to him. He then asked that I send him a copy of what the mechanic had found wrong on the vehicle. I emailed him pages of what the mechanic had on the vehicle. Two days later I get a call from Mr. Matthews asking that I take my vehicle to them for an inspection. I’m guessing he never understood or paid attention from the beginning because my vehicle was sitting in a mechanic shop and not drivable. The dealership is over an hour away from where I live. I have filed a claim with the warranty company and all of the claim was declined except for $971. The warranty company stated they wouldn’t cover anything because they considered it pre-existing. Hi immediately reached out to Mr. Matthews to ask if there Dealership would at least help me cover the cost of the difference especially the cost of a battery. He sent me a rude text stating that it was basically my fault because I didn’t take my car to their shop and they would have found a way to repair the vehicle. Also he stated they would not reimburse any thing and offered me three platinum detail services. I did submit a complaint to their corporate office. From what I have read in other reviews from other people that have used this dealership and their services it seems that this is consistent with how they run a business. Please I repeat please do not do anything with this Dealership. I will make it my mission to make sure that I share this experience as it has hurt my family financially. I have not had my car but a little at two weeks and have driven it less than 600 miles since I purchased it 12/20. *SCAMMED* SOLD ME A VEHICLE IN BAD CONDITION DON’T USE THIS DEALERSHIP More

Always very attentive and explain all options in a clear and professional manner. Greetings as soon as I drive up and at their desk quickly to get started. and professional manner. Greetings as soon as I drive up and at their desk quickly to get started. More

Great service I’ll be back to take care all my car needs Thank you Thank you More

Very good service department, prompt and courteous. However, they could use a better coffee maker in the waiting room…not a good image. See what other dealers do…. However, they could use a better coffee maker in the waiting room…not a good image. See what other dealers do…. More

Russ Darrow Honda was very friendly & professional. Went in for an oil change and it was done before they said it would. in for an oil change and it was done before they said it would. More

Good communication. Johnny was awesome, he didn’t pester me but kept in touch. They worked with me on price and trade in. me but kept in touch. They worked with me on price and trade in. More

Jay M. Very knowledgeable and friendly. Made sure I understood the services that needed to be done. understood the services that needed to be done. More

As usual, great service experience today at Russ Darrow Honda! The scheduled work was completed on time and our CRV was given a car wash. Thanks, everyone! Happy New Year, Jim (loyal customer for 20 ye Honda! The scheduled work was completed on time and our CRV was given a car wash. Thanks, everyone! Happy New Year, Jim (loyal customer for 20 years) More