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Russ Darrow Honda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.6
3,199 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 3,199 reviews

September 02, 2026

Tech rummaged through arm rest, unplugged my electronics, took my house keys, and never tightened my lug nuts More

by KEVINKELBER
Recommend Dealer
No
Employees Worked With
Aleiah Brown
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Sep 10, 2026 -

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. George Matthews george.matthews@russdarrow.com

September 01, 2026

Maddie was detailed, friendly and very helpful. Even when I was a silly goose and thought my stuff had accidentally been tossed when detailed. It was not, she was great. More

by JABRUNE
Recommend Dealer
Yes
Employees Worked With
Maddie W
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Sep 01, 2026 -

Russ Darrow Honda responded

Knowing our detailing service on your Honda Civic felt both thorough and welcoming to you is truly rewarding. We’re pleased we could locate and return all your items after the detailing. Your kind words and five-star rating mean a lot to our service department. George Matthews george.matthews@russdarrow.com

September 01, 2026

Maddie was detailed, friendly and very helpful. Even when I was a silly goose and thought my stuff had accidentally been tossed when detailed. It was not, she was great. More

by JABRUNE
Recommend Dealer
Yes
Employees Worked With
Maddie W
Print
Sep 01, 2026 -

Russ Darrow Honda responded

Your mention of our careful handling of your belongings highlights our dedication to thorough detailing. Knowing that our team’s friendly, attentive service on your Civic put your mind at ease means a lot to us. George Matthews george.matthews@russdarrow.com

August 31, 2026

Great value, clean and great managment team They are all about the customer experience and happiness More

by Gmays
Recommend Dealer
Yes
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Aug 31, 2026 -

Russ Darrow Honda responded

Knowing the service on your Honda HR-V delivered solid value and a spotless experience is rewarding for our team. Hearing that our focus on customer happiness resonated with you means a lot to our service department. George Matthews george.matthews@russdarrow.com

August 28, 2026

Maddie has always been wonderful to work with. The starter on my vehicle had to be replaced and she took care of me perfectly. It's a bummer that the starter went at 27,000 miles but at least it w More

by LISSAV62
Recommend Dealer
Yes
Employees Worked With
Maddie
Print
Aug 28, 2026 -

Russ Darrow Honda responded

Your mention of the warranty-covered starter replacement highlights our goal to make service as hassle-free as possible. Our service team is pleased we could replace the starter under warranty and return your Honda Passport to you. George Matthews george.matthews@russdarrow.com

August 28, 2026

i called every honda dealer in the milwaukee area, this one had the best price. More

by sergio7pg
Recommend Dealer
Yes
Employees Worked With
angela i think
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Aug 28, 2026 -

Russ Darrow Honda responded

Knowing that you found our service on your Honda Accord offered the best price in Milwaukee means a lot to our service team. We’re glad we could deliver quality care at such a great value. George Matthews george.matthews@russdarrow.com

August 26, 2026

All were helpful and kind. The work was done quickly and correctly. Thanks for all your help! More

by tln
Recommend Dealer
Yes
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Aug 26, 2026 -

Russ Darrow Honda responded

Thank you for the five-star rating and your kind words. Knowing that the service on your Honda Pilot was completed quickly and correctly is rewarding for our service team. George Matthews george.matthews@russdarrow.com

August 23, 2026

I have nothing but positive feedback about this dealership. I’ve been a customer for Of Russ Darrow Honda for years. The staff is friendly, efficient, and very helpful. I would definitely recomme More

by BROWNWANDA8419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2026 -

Russ Darrow Honda responded

Your comments about our friendly, efficient, and helpful staff reflect what we aim to deliver every day. Knowing that you’ve trusted us with service on your Honda CR-V Hybrid for years and would recommend us means a lot to our team. George Matthews george.matthews@russdarrow.com

August 23, 2026

Great work. They very helpful what you need.. I don't have to make an appointment. Easy to walk in. More

by Kmui.paw1
Recommend Dealer
Yes
Print
Aug 23, 2026 -

Russ Darrow Honda responded

Knowing that visiting without an appointment was easy and that our team could help you directly means a lot to our service department. We appreciate you choosing us for your Honda Civic. George Matthews george.matthews@russdarrow.com

August 22, 2026

Great communication and follow up Felt cared for and taken care of the whole way More

by DLADD1
Recommend Dealer
Yes
Employees Worked With
Dakota Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Vitrano
Print
Aug 23, 2026 -

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

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