Russ Darrow Honda

Good communication, Ed did a great job of keeping me updated. Good customer service Professional updated. Good customer service Professional More

Great customer service. Got me an Uber while the work was being done. Nice touch. Got me an Uber while the work was being done. Nice touch. More

I had no appointment, they estimated approximately 45 minutes. It took only about 30 minutes. Friendly staff! minutes. It took only about 30 minutes. Friendly staff! More

Car was due for an oil change. Decided to replace tires. General knowledge of sales rep on tires was minimal. Parts person has 0 personality and as little info on tires. Once I did Decided to replace tires. General knowledge of sales rep on tires was minimal. Parts person has 0 personality and as little info on tires. Once I did my own research I was told one of the tires was not in stock. Just a not good process. The center itself is below standards I am used too. Little in the way of refreshments. Not a very good place to wait. Most maddening is that when I called for the oil change would have been nice to be told there were several other maintenance jobs that should be done. With the ties it was a 5-6 hr job. I would have scheduled a different day as there were things I planned on doing. The rep that helped me was very pleasant, best attitude. Otherwise I would rate a 2 overall score More

She was extremely nice about the service but I didn’t lthe car that you had for me to get from the car rental place lthe car that you had for me to get from the car rental place More

Video that they sent me was extremely unhelpful. Moving the phone way too fast, so that you couldn’t see anything. Like he was just trying to pacify the customer. Very unprofessional and useless. Moving the phone way too fast, so that you couldn’t see anything. Like he was just trying to pacify the customer. Very unprofessional and useless. The work that was done seems to be okay. More

Russ Darrow has great customer service, always on time with service etc. I’ll recommend people to choose Russ Darrow. with service etc. I’ll recommend people to choose Russ Darrow. More

Paid to much, was not offered a discounted rate, warranty is still valid and did not use my warranty, labor was more then parts, car messed up after a year of having car, Honda was not accommodating enough is still valid and did not use my warranty, labor was more then parts, car messed up after a year of having car, Honda was not accommodating enough More

it was a very confusing appointment first I called to make the appointment and was told they would do a tire rotation and oil change under my plan as it is a lease car. When I got there they said I was 1 make the appointment and was told they would do a tire rotation and oil change under my plan as it is a lease car. When I got there they said I was 1 day too late to be covered by the Honda program that I had coverage for oil changes, but not for tire rotation ( paid $300 for extended service plan) I didn't really know who to go to to try to get it straightened out. I guess I could try the corporate office. Then I said the steering wheel made a funny noise and they said that couldn't be fixed but then when I got the car, they did fix it and then I asked him if they could get the seat so it didn't go so far back that I couldn't reach the button and they said no it couldn't be fixed but then all of a sudden I hit something and it's fixed so all in all not a very satisfying experience More

Rachel was both professional and pleasant to work with. ... she explained everything to me very clearly at the end of the visit as well ... she explained everything to me very clearly at the end of the visit as well More