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Russ Darrow Honda - Service Center

Milwaukee, WI

4.6
780 Reviews

780 Reviews of Russ Darrow Honda - Service Center

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February 13, 2025

I scheduled the 100k mile engine tune-up but also needed a diagnosis for an issue with the external temperature sensor and a potential heat problem. Booking the appointment was quick and easy. I called afte More

by Jeffrey_moreau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Russ Darrow Honda responded

Thank you, Jeffrey, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

February 12, 2025

Excellent customer service. I like the videos they send about the work performed. Thank you More

by Angelaatkins808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
New girl
Feb 12, 2025 -

Russ Darrow Honda responded

Angela, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

February 12, 2025

It was good. took a little longer than expected but overall the service I received was goid More

by WILLIAMS1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleiah Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Russ Darrow Honda responded

Thank you for providing this feedback, and we apologize for the service exceeding the expected time. We truly appreciate your business. George Matthews george.matthews@russdarrow.com

February 12, 2025

Quick, professional, and efficient. Only took 1 1/2 hours to complete my recall on the CRV More

by JFRANZRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Gresbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 12, 2025

I was extremely impressed with Chris Berger for his knowledge, professionalism, keeping me updated on the progress of my vehicle, and answering all my questions. This was my first time at Russ Darrow More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience, Sue! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

February 11, 2025

Great service and they did good work i will come back soon i love them More

by WASHINGTON.ANGLIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

February 11, 2025

Ms. Alondra was very polite and pleasant to work with. God bless her !! Treated me with dignity and respect 🙏 More

by talalkhairi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Malkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alondra Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Russ Darrow Honda responded

Thanks for sharing about your experience with Alondra here at Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

February 11, 2025

The establishment was clean and friendly. They assisted me quickly and handled all parts of the transaction, professionally and respectfully. any of the questions I had Rachel did a great job More

by ricky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Russ Darrow Honda responded

Ricky, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rachel met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

February 11, 2025

Very nice dealership. The young lady that helped me was very kind and got the job done in a timely matter. The Establishment was clean and welcoming More

by DASHIASIRMONS30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleiah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

February 11, 2025

Ms. Alondra is an awesome person to work with. She treated me as a family. I trust Russ Darrow for all my Honda services More

by talalkhairi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Malkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alondra Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Alondra here at Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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