Russ Darrow Honda - Service Center

My car was serviced under the estimated time. The waiting room was clean and comfortable with coffee and a snack offered. Only improvement would be hot chocolate. My car was washed and I was o The waiting room was clean and comfortable with coffee and a snack offered. Only improvement would be hot chocolate. My car was washed and I was on my way after the service rep.explained the report and answered my questions. More

I have been a Honda owner (and lover) since 1995. I'm highly disappointed in Honda, Russ Darrrow and the service manager. December 21, 2021 I purchased genuine Honda parts for a brake/rotor replaceme I'm highly disappointed in Honda, Russ Darrrow and the service manager. December 21, 2021 I purchased genuine Honda parts for a brake/rotor replacement. The parts come with a 12 month manufacturers warranty. I have NEVER had problems with my OEM parts, NEVER. This set of brakes and rotors failed due to rust in less than 8 months of daily use. Russ Darrow had mileage at install and mileage when I brought the 2017 Civic Si in for vibration and soft pedal feel. The advisor admitted that this shouldn't be but his hands are tied because Honda won't warranty rust...the rust is a defect. The car hasn't been sitting, as proven by the mileage, the parts are DEFECTIVE. Instead of the service department advocating for me, the customer, they wanted me to pay for another complete brake/rotor replacement in less than 9 months. Instead of Russ Darrow realizing the defective parts they took the easy route and declined without calling the Honda representative. I have contacted Honda, we will see what happens. I have filed a report with NHTSA in regards to the safety issue with the brakes that Russ Darrow and the service manager seem apathetic. I won't be back. I wont buy OEM parts if Honda fails to stand behind them. More

Quick, friendly service. Didn’t get a 5 star because they charge extra fir credit cards. Didn’t get a 5 star because they charge extra fir credit cards. More

Joseph Romero helped me out in the service dept and did a great job. I will continue to use Russ Darrow for not only buying a vehicle but also for the service work they do. great job. I will continue to use Russ Darrow for not only buying a vehicle but also for the service work they do. More

Russ Darrow Honda has been servicing my Hondas for 16 years. They are always helpful, courteous and available for a quick inspection or oil changes or tire pressure checks. I feel comfortable and assur years. They are always helpful, courteous and available for a quick inspection or oil changes or tire pressure checks. I feel comfortable and assured with their work. The service staff is friendly and accommodating. I appreciate the car wash after the work. Their waiting room is comfortable for watching TV or working online. After talking to others about their car service places, I am convinced that Russ Darrow Honda is the best. More

Device is easy to schedule on line. The car was done at the time they indicated The car was done at the time they indicated More

Service advisor Jay is great to deal with,makes everything seem to go super fast and easy.Keeps you informed on time left and anything the mechanic finds to be needed..Enjoy this dealership due to everything seem to go super fast and easy.Keeps you informed on time left and anything the mechanic finds to be needed..Enjoy this dealership due to honest,knowledgeable and fair prices on service.. More

Easy to schedule an appointment. Fast service the actual day of service. Everyone was courteous and professional. Fast service the actual day of service. Everyone was courteous and professional. More

These people are great. They are well experienced and honest. I have been doing business with them for years and they will prioritize the repairs in order to save you some m They are well experienced and honest. I have been doing business with them for years and they will prioritize the repairs in order to save you some money! Great place, highly recommended. Last, but not least, I would like to thank Angela and Rachel for everything. More

Yes I went in for a service recall and it was very fast and efficient. and efficient. More