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Zach Gresbach
Zach Gresbach at Russ Darrow Honda

Zach Gresbach

Parts Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.7
99 Reviews

Dealership Experience

6 yrs

Industry Experience

14 yrs, 3 mos

Languages Spoken

English English

4.7

99 Reviews

Write a Review

99 Reviews of Zach Gresbach

March 31, 2026

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Employee Rating

Did a great job taking my car in and getting the work done on a very timely basis. More

by dwartinbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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Mar 31, 2026

Russ Darrow Honda responded

We’re glad to hear we handled service on your Honda so promptly. Thank you for sharing your positive experience with us. We look forward to caring for your vehicle again. George Matthews george.matthews@russdarrow.com

March 31, 2026

Dealership Rating
Employee Rating

Maddie, my service rep is excellent the technicians? Maddie, my service rep is excellent. The Honda technicians are questionable. More

by natalieeasterallen
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Mar 31, 2026

Russ Darrow Honda responded

Thank you, Natalie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Maddie met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

March 30, 2026

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Employee Rating

Dealership took great care of my car when it came down to me getting my oil change along with the finishing touch of a car wash More

by KWONIEGRAHAM1
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Mar 31, 2026

Russ Darrow Honda responded

We appreciate you entrusting us with your Honda Civic’s oil change. Our service team is glad to have provided attentive care and a detailed wash. Please visit us again whenever you need maintenance. George Matthews george.matthews@russdarrow.com

March 30, 2026

Dealership Rating
Employee Rating

Good attitude Thank youHonda Dealer for my new pilot I appreciate y'all very much much More

by RAMONEMARK158
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Mar 30, 2026

Russ Darrow Honda responded

Thanks for highlighting our team’s positive attitude during your Honda Pilot service. Zach and the crew appreciate your feedback and are ready to help next time you stop by. George Matthews george.matthews@russdarrow.com

Mar 30, 2026

RAMONEMARK158 responded

You’re Welcome!

March 23, 2026

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Employee Rating

I always go to Russ Darrow Hunda for all my servicing. The team there is always professional, courteous, knowledgeable and fast. My mechanic, Mike always take the time to explain everything to to me. I ap More

by JET742000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar , Michal Delgado

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Mar 23, 2026

Russ Darrow Honda responded

Thanks for trusting our service team with your Toyota. We’re glad you found everyone professional, courteous, knowledgeable, and fast. We’ll share your praise with Rachel and the team and look forward to your next visit. George Matthews george.matthews@russdarrow.com

March 21, 2026

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Employee Rating

Did no replace oil fill cap so oil coated entire engine and smoked until I had to pull over and have it towed. More

by MARCO.JZACH
Recommend Dealer
No

Other Employees Tagged: Zach Gresbach

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Mar 26, 2026

Russ Darrow Honda responded

Marco, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. George Matthews george.matthews@russdarrow.com

Mar 26, 2026

Russ Darrow Honda responded

Marco, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. George Matthews george.matthews@russdarrow.com

March 14, 2026

Dealership Rating
Employee Rating

Thank you for incredible service, friendly stuff and huge thanks to John Stein. Loan vehicle was added benefit for service rendered. More

by dimasorin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein

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Mar 14, 2026

Russ Darrow Honda responded

We appreciate you choosing us for your Honda CR-V service and for sharing your experience. It’s great to hear our team was friendly and that the loan vehicle added convenience to your visit. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

February 28, 2026

Dealership Rating
Employee Rating

I don't know who Zach Gresbak is. I dealt with Jon (i think Stein?). He was EXCELLENT!!! He made my experience seemless and easy. Would love to deal with Jon again. When I came to More

by mary.mross50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lesia Matthis, Jonathan Stein

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Feb 28, 2026

Russ Darrow Honda responded

We appreciate your five star rating and positive feedback about your service experience. It’s great to hear Jonathan made the Honda CR-V service seamless and that pickup was fast. We look forward to helping with your CR-V again. George Matthews george.matthews@russdarrow.com

February 21, 2026

Dealership Rating
Employee Rating

Always entertaining staff encounters Over the years I've become friends with a lot of the service staff because of their friendly service More

by ROBERTB035
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Feb 21, 2026

Russ Darrow Honda responded

It’s great to know our staff’s friendly service has made working on your Honda Pilot such an enjoyable experience. Thank you for trusting us over the years, and we look forward to welcoming you back at your next service appointment. George Matthews george.matthews@russdarrow.com

February 21, 2026

Dealership Rating
Employee Rating

Smooth and simple recall maintenance. Appropriate expectations given and professional follow through as well as follow up More

by mikecappozzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cruz Drahonovsky

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Feb 21, 2026

Russ Darrow Honda responded

We’re pleased the recall maintenance was smooth and that our team set clear expectations and provided professional follow-up. Thank you for trusting us with your Honda CR-V, and we welcome you back whenever you need us. George Matthews george.matthews@russdarrow.com

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