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Zach Gresbach
Zach Gresbach at Russ Darrow Honda

Zach Gresbach

Parts Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.7
114 Reviews

Dealership Experience

6 yrs, 3 mos

Industry Experience

14 yrs, 6 mos

Languages Spoken

English English

4.7

114 Reviews

Write a Review

114 Reviews of Zach Gresbach

July 07, 2026

Dealership Rating
Employee Rating

Russ Darrow Honda Milwaukee completed my oil change, tire rotation, and recall promptly with excellent customer service. More

by YESENIA_1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

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Jul 07, 2026

Russ Darrow Honda responded

Thank you for entrusting your Honda CR-V to us for the oil change, tire rotation, and recall work. We’re pleased our team provided prompt attention and excellent customer service. We look forward to helping with your next visit. George Matthews george.matthews@russdarrow.com

June 23, 2026

Dealership Rating
Employee Rating

Quick appt scheduling, all done online. Immediate attention when driving in. Love the tire and alignment sensing when driving in and the facility is very clean and professional More

by TLPWIS
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Jun 24, 2026

Russ Darrow Honda responded

We’re delighted that our online scheduling and swift attention worked well for you. Zach appreciates your praise of the tire and alignment sensing and our clean, professional facility. Thank you for trusting us with your Honda. George Matthews george.matthews@russdarrow.com

June 11, 2026

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Employee Rating

Good reliable service. Vehicle was ready when promised. I would use their services again for sure. More

by NATHAN1866
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Jun 11, 2026

Russ Darrow Honda responded

We’re glad Zach and our team had your Pilot ready as promised with reliable service. Thank you for choosing us again. We look forward to assisting you next time. George Matthews george.matthews@russdarrow.com

June 11, 2026

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Employee Rating

Good reliable service. Vehicle was ready when promised. I would use their services again for sure. More

by NATHAN1866
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Jun 11, 2026

Russ Darrow Honda responded

We’re glad to hear our service on your Honda Pilot was both reliable and ready as promised. Thank you for entrusting us with your vehicle. We look forward to assisting you again in the future. George Matthews george.matthews@russdarrow.com

June 06, 2026

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Employee Rating

It was very good service. I would recommend you to my friends. See you next year. More

by Mwhite1793
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Jun 06, 2026

Russ Darrow Honda responded

It’s great to know the service on your Honda CR-V met your expectations. We appreciate you recommending us to friends and look forward to seeing you again next year. George Matthews george.matthews@russdarrow.com

June 06, 2026

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Employee Rating

It was good He took care of the oil change no problem he was polite knowledgeable More

by merreaustin2017
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Jun 06, 2026

Russ Darrow Honda responded

Thanks for sharing your experience. We’re glad Zach took care of your Honda HR-V oil change with politeness and expertise. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

June 01, 2026

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Employee Rating

Great as usual. It's very reassuring to know I can leave my car off and still make it to work. Huge convenience. More

by hbwend
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Jun 02, 2026

Russ Darrow Honda responded

It’s great to know our convenience services help you get to work reliably after servicing your Honda Civic. We appreciate your continued trust. We’ll share your feedback with Zach. George Matthews george.matthews@russdarrow.com

May 30, 2026

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Employee Rating

Brought our car in for transmission replacement, which we had for just over a year at that point, so that was a bit of a shock. Then got screwed multiple times. More

by Will.bloom
Recommend Dealer
No

Other Employees Tagged: Zach Gresbach

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Jun 04, 2026

Russ Darrow Honda responded

Thank you, Will, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

May 30, 2026

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Employee Rating

Service from eight in the morning to three in the afternoon, three hours to get tires and the confirmation that there’s a constant issue with CRV tires which is documented since 2019 the lack of admi More

by ANTONOFFKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Alicia Love, Kailah Flores-Malone, Edgardo Acosta

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Jun 04, 2026

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

May 27, 2026

Dealership Rating
Employee Rating

Everyone was friendly from start to end, great experience My service advisor Alicia was the best!!!! More

by KM042972
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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May 27, 2026

Russ Darrow Honda responded

We’re thrilled that you found our team friendly throughout your service experience. Thank you for trusting us with your Honda Ridgeline. We look forward to welcoming you back. George Matthews george.matthews@russdarrow.com

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