Anthony Anderson

I want to specifically call out the sales manager involved in our experience, because the lack of professionalism was just as concerning as the condition of the vehicle. After driving over 2 hours involved in our experience, because the lack of professionalism was just as concerning as the condition of the vehicle. After driving over 2 hours to see a “Certified” vehicle that was in unacceptable condition, not once did the manager apologize for the situation or acknowledge the time we wasted based on how the car was represented. The response was dismissive and filled with excuses instead of accountability. What made this even worse was the follow-up interaction. The very next week, I saw this same manager again in Madison after we ultimately still chose to purchase a different vehicle from the dealership. Instead of acting professionally, he avoided us entirely—wouldn’t greet us, wouldn’t shake hands, and wouldn’t acknowledge us as customers. At one point, he walked past me, shook his head, gave a visible look of disapproval, and then went behind the desk without saying a word. This was after we had already completed a purchase. That behavior is not just unprofessional—it’s unacceptable in any customer-facing role, especially in sales leadership. To be clear: we were told the original vehicle had no business being sold in its condition, yet it was still presented as “certified.” That disconnect alone should raise concerns for anyone considering doing business here. If there’s feedback for the management team: Own the situation. Acknowledge mistakes. Treat customers with basic respect—even when conversations are uncomfortable. This experience left a lasting impression for all the wrong reasons. More

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Five stars for Russ Darrow Madison Kia! The entire buying process was fast and hassle-free. Our salesperson Lorenzo Natera was excellent. He was knowledgeable, personable, and made the whol The entire buying process was fast and hassle-free. Our salesperson Lorenzo Natera was excellent. He was knowledgeable, personable, and made the whole experience completely stress-free. The pricing was competitive, the vehicle selection was great, and the finance process was simple and efficient. We would not hesitate to recommend Russ Darrow Madison Kia, and be sure to ask for Lorenzo! More

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My salesperson, Steve Young was very good and I highly recommend him. The reason for 4 stars, trying to sell me an extended warranty and the gentleman had a hard time taking no for an answer. recommend him. The reason for 4 stars, trying to sell me an extended warranty and the gentleman had a hard time taking no for an answer. More

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Very appreciative. Tony Takov and the financial crew got me what i needed. Great service. Tony Takov and the financial crew got me what i needed. Great service. More

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Antonio was great to work with! He made it fast, and easy to buy a vehicle from and understood our needs.Thanks again! He made it fast, and easy to buy a vehicle from and understood our needs.Thanks again! More

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Antonio was great to work with, would definitely recommend to anyone! So was the manager Andrew. recommend to anyone! So was the manager Andrew. More

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I just bought a 2025 Kia Telluride from Russ Darrow Kia in Madison,WI. Jonathan Chizever was my sales person. He did a great job. in Madison,WI. Jonathan Chizever was my sales person. He did a great job. More

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Matthew was super knowledgeable. Made the process easy- not pushy. Appreciative of the entire KIA team Made the process easy- not pushy. Appreciative of the entire KIA team More

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Everyone at Russ Darrow KIA was a pleasure to work with. It made the car buying experience very enjoyable. It made the car buying experience very enjoyable. More

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I worked with Matt Johnson to get my very first car at Russ Darrow Madison Kia, and he was a pleasure to work with! Very easy going and helped me out a lot. Thank you, Matt! Russ Darrow Madison Kia, and he was a pleasure to work with! Very easy going and helped me out a lot. Thank you, Matt! More

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