Russ Darrow Kia Madison

Just a solid, honest experience overall. Very helpful on our family's needs and helped us find what we needed for now, but into the future! Antonio was knowledgeable and NOT pushy ... made Very helpful on our family's needs and helped us find what we needed for now, but into the future! Antonio was knowledgeable and NOT pushy ... made us feel like we had all the time in the world. More

It doesn't matter if it's ignorance or deception. Neither one is acceptable. When you are asked directly, "Does that price combine with the promotional financing?" you have to get it right. This was Neither one is acceptable. When you are asked directly, "Does that price combine with the promotional financing?" you have to get it right. This was an email. He had time to look it up or check with his boss. Instead he confidently and definitively said yes. So I was led on for a whole week, thinking I was going to get a car for 3 grand less than it actually was. I even made sure my wife went to test drive it. Steve also ignored my request for an out-the-door price. Twice. And when I first asked what the car's price was, he was low by 3 grand - had to correct himself when he actually looked it up. Without the deception/ignorance, 3/5. His routine was very scripted and pushy, but he's a nice, personable guy. Manager Chad did not care that his salesman gave me a very incorrect price in writing. More

Every single person that i talked to had great energy which made my experience very enjoyable. which made my experience very enjoyable. More

Great sales team from the moment we walked in, to walking out with a 2027 KIA Telluride Hybird. Tre Washington was our Sales Associate for purchasing the 2027 KIA Telluride. He was wonderful to work with; k out with a 2027 KIA Telluride Hybird. Tre Washington was our Sales Associate for purchasing the 2027 KIA Telluride. He was wonderful to work with; knowledgeable, respectful, and very comfortable answering all of our questions and concerns. Big step up for us with the Telluride's technology and Tre helped us all the way through. As a young man, he has a great future working with people in sales. Highly recommend him! More

Freddy was a fantastic associate to work with on our Kia Seltos purchase. I appreciated his honest insight, knowledge of the car, and no pressure purchase approach. Additionally, he offered to deliver to o Seltos purchase. I appreciated his honest insight, knowledge of the car, and no pressure purchase approach. Additionally, he offered to deliver to our house after your dealership hours, which was above and beyond. Thank you! More

Just picked up my latest vehicle from Kia. Steve is top notch. This was an absolute masterclass in customer care. He stepped into a challenging situation, problem-solved it seamlessly, and got Steve is top notch. This was an absolute masterclass in customer care. He stepped into a challenging situation, problem-solved it seamlessly, and got every single detail lined up with precision. The entire Kia team is superb. These guys deliver a level of coordination and professionalism you can trust. They take the time to understand your needs to tailor a car specifically for you. This is solid work. If you want an effortless buying experience and elite service, it’s Kia on Odana Rd. Go see Steve. More

Antonio was a pleasure to work with. He was friendly, professional, and knowledgeable about the vehicle we purchased and made the process easy. We appreciated his responsiveness and proa He was friendly, professional, and knowledgeable about the vehicle we purchased and made the process easy. We appreciated his responsiveness and proactive updates as well as him coordinating appointments so we could view, test drive, and sign documents over lunch breaks. He was patient and facilitated the process and let us make the decision without any pressure. Thank you Antonio! More

I honestly don’t know where to begin. This was, without question, the worst and most frustrating car buying experience we’ve ever had. We spent weeks searching for the right vehicle fo This was, without question, the worst and most frustrating car buying experience we’ve ever had. We spent weeks searching for the right vehicle for our son. Unfortunately, it happened to be at this dealership. From the very beginning, our salesperson, Michael Krumm, was incredibly disappointing. Communication was terrible. We constantly had be the ones to reach out. He never made us feel like he wanted our business, and several comments he made throughout the process were awkward and unhelpful. And at every opportunity, there was zero willingness to negotiate or work with us. At no point did he earn this commission. The vehicle gave it to him. We paid for our own independent pre-purchase inspection. It identified an issue that needed further diagnosis. Even with an independent inspection in hand, there was zero willingness to negotiate, discuss repairs, or even have a conversation about the findings. We were told, “It’s a used car,” and could either take it or leave it. Because it was the car we were looking for and it is a hard car to find, we ended up taking it, and will end up paying for the necessary repairs. The only positive thing I can say is that they were able to beat the interest rate on our pre-approved loan. However, the finance office did as they always do pushing hard with the usual sales pitch for overpriced add-ons and unnecessary protection packages, until we had to aggressively say NO! Two days after the vehicle was delivered, when we thought were were done and could put this dealership behind us, they discovered a title issue on their end that wasn’t caught until after the sale. Instead of resolving it before delivery, it became another inconvenience for our family to deal with. The employee who handled the situation did apologize and worked to correct it, but that didn’t change the fact that it should have never happened in the first place. Our son loves the vehicle, but that has nothing to do with this dealership’s sales experience or customer service. We bought it because they happened to have what we were looking for. The dealership didn’t earn our trust, and they certainly didn’t earn our recommendations or our future business. More

Great people to work with and very friendly staff. We felt very comfortable buying here. We felt very comfortable buying here. More

We stopped at Russ Darrow to look at a Kia Sorento Prestige. Lorenzo met us in the lot and gave us information about the vehicle we were looking at. He was friendly, informative and very patient wit Prestige. Lorenzo met us in the lot and gave us information about the vehicle we were looking at. He was friendly, informative and very patient with our questions. He let us take it for a ride and we were impressed with his knowledge and with the vehicle. We made arrangements with him to be back 2 days later to review and possibly purchase the vehicle. Again, Lorenzo was friendly, informative and very patient with us and we did trade in and purchase a new Kia. We really like the vehicle. We highly recommend Russ Darrow and ask for Lorenzo if you are in the market for a vehicle. More