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Russ Darrow Kia of Madison
Madison, WI
864 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 864 reviews
February 16, 2025
Had my vehicle for over 2 months. First told me I needed a new hybrid battery and once I questioned that because this would be the 3rd hybrid battery on a vehicle with 160,000 miles a First told me I needed a new hybrid battery and once I questioned that because this would be the 3rd hybrid battery on a vehicle with 160,000 miles and I though that was ridiculous they said I needed to approve more labor time for further diagnostic tests. $700 later they said it was a $35 fuse. Talk about being rung through the wringer. Communication was terrible. More
by cmorel6
Verified Customer
February 15, 2025
Great team that is committed and will get the job done correctly the first time every time! correctly the first time every time! More
by Drunken
Employees Worked With
Other Employees :
Jess Holm, Will Akins
February 15, 2025
Disappointed in having to wait 3 days b4 I got my car back. When calling, many of my calls did not go through for me to talk with someone. back. When calling, many of my calls did not go through for me to talk with someone. More
by TURBOBEV
Employees Worked With
February 12, 2025
Great sales group, l have reservations about the service department. When you can’t get the department to answer the phone after multiple calls and multiple rings and when you leave a message and can’t get department. When you can’t get the department to answer the phone after multiple calls and multiple rings and when you leave a message and can’t get a callback you start to question. My question was simple and all I wanted to do was discuss it with someone who was not the operator, More
by jim3243md
Employees Worked With
Jess Holm
February 09, 2025
My husband and I enjoyed working with Jack. He was knowledgeable and helpful. He made the process of buying a car seamless. We would definitely work with him again. He was knowledgeable and helpful. He made the process of buying a car seamless. We would definitely work with him again. More
by RANDYRHODE
February 09, 2025
Every interaction is genuine. Great group of folks to work with in the service department.! Great group of folks to work with in the service department.! More
by FLORES.QUENNA
February 06, 2025
Provided a lot of insights regarding my new electric vehicle. It was very helpful and a positive experience. vehicle. It was very helpful and a positive experience. More
by Dave Vigliotta
February 05, 2025
Jack is awesome and very knowledgeable. In fact, everyone at this dealership is very friendly. We were disappointed, however, that this dealership would not give us a discount for purchas In fact, everyone at this dealership is very friendly. We were disappointed, however, that this dealership would not give us a discount for purchasing a second Kia as a returning customer. And, we were insulted with the amount they offered for trade in. More
by MICHELLE.BYRNE
