Russ Darrow Kia of Madison

We were welcomed right away and our needs were met exactly. Thank you to all! exactly. Thank you to all! More

Great sales people. They get to know what is important to you in order to get the right car for you. They get to know what is important to you in order to get the right car for you. More

DO NOT purchase a car at Russ Darrow Kia Madison. I purchased a CERTIFIED 2022 Kia Niro EV with just over 3000 miles on it. I did two test drives of the car and each time the car was very dirty. I wa I purchased a CERTIFIED 2022 Kia Niro EV with just over 3000 miles on it. I did two test drives of the car and each time the car was very dirty. I wasn't very concerned about the exterior condition of 2022 certified car with low miles from what I thought was a reputable dealer. Trusting the dealer and their certified pre-owned program, I purchased the car having never sat inside it when it was clean. Immediately upon leaving the lot after paying full asking price for the car and after it was cleaned I noticed the windshield was covered in scratches across the entire field of view from top to bottom and right to left. There are more than 50 visible scratches that can also be felt easily with a fingernail. They impede the view out of the window. A 2022 certified car should never have been sold with a windshield in such poor condition. I contacted the dealer right away to ask them to replace the windshield. They have refused to offer any assistance at all. They will not replace the windshield. Apparently their certified used car program is a pointless marketing scam. This experience has been like something out of a really bad movie where a used car salesperson cheats customers. It is so infuriating and disappointing. More

I appreciate that Russ Darrow is able to get me in and work on my car in a timely fashion, however I left dissatisfied for the second visit in a row. I asked for an oil change and a tire rotation. The tec work on my car in a timely fashion, however I left dissatisfied for the second visit in a row. I asked for an oil change and a tire rotation. The tech texted me and said that my tires weren't wearing evenly and are too far gone. The problem was that he didn't have a recommendation. He said I don't need to replace them but then also didn't rotate them. I left not knowing what is going on or what I should do. Normally I'd expect to have a discussion where they provide a recommendation with pros/cons. I received an inspection video of my vehicle which I've appreciated in the past, but this time the tech was completely inaudible so I had a video of a buzzsaw and someone pointing under my car. They also didn't: mention the recall for my vehicle, reset my maintenance reminder, or suggest any recommended maintenance. When you are paying $100 dollars for an oil change, I'd really expect them to be good at these things. More

I was very impressed with my salesman. He was not pushy nor overly aggresive to get me my new SUV. He let me make my own decision in my own time. The manager was also much the same. It was He was not pushy nor overly aggresive to get me my new SUV. He let me make my own decision in my own time. The manager was also much the same. It was nice working with both. More

Excellent salesperson, quick turn around, gave a reasonable amount for trade-in & was professional dealership. reasonable amount for trade-in & was professional dealership. More

Knowledgeable, courteous service. Antonio took the time to answer all many our questions. We're very happy with our purchase and experience with Russ Darrow Madison Kia. Antonio took the time to answer all many our questions. We're very happy with our purchase and experience with Russ Darrow Madison Kia. More

After purchase of a used vehicle, we have taken the vehicle back for multiple oil changes. We have raised concerns multiple times about check engine lights, have been told that with no light on, they a vehicle back for multiple oil changes. We have raised concerns multiple times about check engine lights, have been told that with no light on, they are unable to see previous check engine lights. Being a mechanic previously, I know that has to be false. I have returned the vehicle with the light on, and they noted the light, but they didn’t do anything about the fault. They said bring it back a different day as it was a Saturday, and no tech was around. Upon yet another return to the dealership, the light had gone out, and once again was told they couldn’t do anything about it. I understand intermittent issues can take time, yet a code that Kia has posted a technical bulletin with warranty hours of .3… I also have been waiting for word on when our steering wheel heater will be replaced and it has been 2 months still on that issue as well. More

Very clean and friendly place seemed to be alittle bit rushed and pushy on after market items ,also the vehicle was not cleaned the McDonald’s trash was still in the compartment up in between the front se rushed and pushy on after market items ,also the vehicle was not cleaned the McDonald’s trash was still in the compartment up in between the front seat and we told the salesman about it and he said they would clean the vehicle and apply the fabric protection also candy on floor in the way back More